Cebu Pacific - Bad, Bad Service

**jaypee10** · December 27th, 2014 05:05 PM

pasabugin na lahat ng airport at opisina ng Cebupac...

para mabura na sa bansa ang airline na yan..

**Monseratto** · December 27th, 2014 06:37 PM

Cebu Pacific offers full refund to passengers in airport chaos
Nestor Corrales
INQUIRER.net
5:09 PM | Saturday, December 27th, 2014

Read more: Cebu Pacific offers full refund to passengers in airport chaos | Inquirer News
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MANILA, Philippines—After the chaotic and hellish situation at the Ninoy Aquino International Airport Terminal 3 (NAIA 3) on Dec. 24 and 25 that stemmed from delayed and cancelled flights, Cebu Pacific has offered a refund to its affected passengers.

The airline company on Saturday posted on its website saying passengers with flights originating or connecting from Manila, between Dec. 23, 2014- Jan. 5, 2015, who have been unable to check-in for their flights or have been tagged as no-show for their flights, may avail “of a full refund or full travel refund.”

It added that affected passengers may avail of rebooking of flights up to 30 days from original departure date without additional charges.

Passengers may specify their preferred option, until Jan. 12, 2015, by calling (02)7020888 or visiting Cebu Pacific’s ticket offices as follows:

• NAIA Terminal 3 Sales Office –Level 3, Departure Hall, NAIA Terminal 3, Andrews Ave., Pasay City
• NAIA Terminal 4 Express Ticket Office –Old Domestic Road, Pasay City
• Robinsons Galleria –West Lane, Level 1, Ortigas Ave. cor. ADB Ave. Quezon City
• Robinsons Place Imus –Level 4, Aguinaldo Highway Imus, Cavite
• Robinsons Place Manila –Level 1 Adriatico Wing, Pedro Gil cor. Adriatico St. Ermita Manila
• Cebu Airport Ticket Office –Mactan International Airport, Lapu-Lapu, Cebu City
• Robinsons Fuente –Fuente Osmeña, Cebu City

During the Christmas revelry, numerous passengers of Cebu Pacific at the NAIA Terminal 3 in Pasay City were complaining due to delayed and cancelled flights.

Read more: Cebu Pacific offers full refund to passengers in airport chaos | Inquirer News
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**Walter** · December 27th, 2014 06:50 PM

Good luck getting through their hotline.

**shadow** · December 27th, 2014 07:08 PM

Full refund plus compensation. Paano na yun mga cancelled hotel bookings, time spent with the family, aggravation and yun Ang tagal mo na Plano yun trip dahil minsan lang mangyari yun mahabang holiday.

**vinj** · December 27th, 2014 10:31 PM

Originally Posted by jut703

Kami kasing mga ordinaryong mamamayan, kung P5,000 lang ang CEB tapos P8,000 ang PAL, dun ako sa CEB lalo na kung buong pamilya kasama - malaking tipid din yun which I can use to pay for a night's hotel stay plus food.

Sent from my iPhone using Tapatalk

Same sentiments here.

I'm not a regular air traveler and definitely i avoid the peak travel periods if i set our trips.

Also, how many people here experienced life when PAL was a monopoly and waiting 4-5 hours on a delayed domestic flight in a hot, cramped domestic airport? That was the norm back in the 80s to the early/mid 90s so we still have it better now if you ask me.

**_Cathy_** · December 27th, 2014 10:56 PM

NAIA looked good in the 80s though

I admire its architecture until now.

**Monty** · December 28th, 2014 12:44 AM

Originally Posted by _Cathy_

NAIA looked good in the 80s though

I admire its architecture until now.

I agree. If I'm not mistaken, it was designed by Leandro Locsin, same architect as the Cultural Center of the Philippines.

**boybi** · December 28th, 2014 01:20 AM

Originally Posted by istan

*boybi as in no button to recline?

Sa pagkakaalala ko walang recline button. And I also noticed na walang naka recline na ibang seats.

**dr. d** · December 28th, 2014 11:02 AM

Originally Posted by neni0hk

Kaya fly PAL. **** happens them at time but not always and not as worse as 5J

on our way home from singapore last week.. PAL.
we were already lined up for baggage check-in.
then this monitor was flashing a message for volunteers who would be willing to give up their seats, for another flight 4.5 hours later. there were no takers. so i asked my son, "anak, tingnan mo nga yon sa desk.."
he goes, and sabi niya, they were looking for 10 daw.. in exchange, they would be getting a free round-trip ticket to singapore..
sabi ko, "anak, ikaw na lang.."
then after a few minutes, sabiko, "tekateka... puede rin ako diyan.."
so, we got two free tickets.. may libreng burger king brunch pa.

a big change from PAL when it was still a monopoly..

**crazy_boy** · December 28th, 2014 12:12 PM

Originally Posted by dr. d

on our way home from singapore last week.. PAL.
we were already lined up for baggage check-in.
then this monitor was flashing a message for volunteers who would be willing to give up their seats, for another flight 4.5 hours later. there were no takers. so i asked my son, "anak, tingnan mo nga yon sa desk.."
he goes, and sabi niya, they were looking for 10 daw.. in exchange, they would be getting a free round-trip ticket to singapore..
sabi ko, "anak, ikaw na lang.."
then after a few minutes, sabiko, "tekateka... puede rin ako diyan.."
so, we got two free tickets.. may libreng burger king brunch pa.

a big change from PAL when it was still a monopoly..

ever since ganyan na talaga ang PAL. pag overbooked, maghahanap ng volunteers then may free round trip tickets. kung walang pumatol, they add money na. parang auction/bidding ginagawa para may kumagat. if you wait long enough, may cash na din yan