NLEX EC Tag Concerns

**n0cary3t** · October 13th, 2020 10:46 AM

ako madalas sa mga loading station nila. had the same issue dati using online transfer kaya d ko na ulit sinubukan.

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**boybi** · October 13th, 2020 10:47 AM

Originally Posted by Jesto

Hi guys,

Paano nyo nalagyan ng load yung Easytrip nyo ng mabilis?

I had a new rfid installed last Friday(yung with P200 load) then added P2000 via bank transfer last Saturday. until now di pa pumapasok yung P2k load ko. Sablay tuloy sa toll gate.

Walang silbi customer service number. 1 hr na akong naghihintay sa phone wala pa ring sumasagot. Saan ba magandang customer service office pumunta?

Thanks

Usually the following business day credited na ang load from bank transfer, pero baka dahil nataon na friday ka nag load, baka today credited na yan.

Wala talaga sumasagot sa hotline nila, kahit email hindi din sumasagot. Sigurado overwhelmed mga complaints ngayon, dami rush nagpapakabit ng rfid and hindi pa maayos ang implementation nila.

Go to their offices sa mga major toll plazas nalang if may complaints ka, like San Fernando Pampanga or in Bocaue.

**dunkindd** · October 13th, 2020 11:22 AM

Originally Posted by Jesto

Hi guys,

Paano nyo nalagyan ng load yung Easytrip nyo ng mabilis?

I had a new rfid installed last Friday(yung with P200 load) then added P2000 via bank transfer last Saturday. until now di pa pumapasok yung P2k load ko. Sablay tuloy sa toll gate.

Walang silbi customer service number. 1 hr na akong naghihintay sa phone wala pa ring sumasagot. Saan ba magandang customer service office pumunta?

Thanks

Gcash or paymaya. Credited agad sa accnt

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**yubby24** · October 13th, 2020 11:24 AM

Originally Posted by Jesto

Hi guys,

Paano nyo nalagyan ng load yung Easytrip nyo ng mabilis?

I had a new rfid installed last Friday(yung with P200 load) then added P2000 via bank transfer last Saturday. until now di pa pumapasok yung P2k load ko. Sablay tuloy sa toll gate.

Walang silbi customer service number. 1 hr na akong naghihintay sa phone wala pa ring sumasagot. Saan ba magandang customer service office pumunta?

Thanks

GCash po pasok agad. Both for Easytrip and AutoSweep.

**boybi** · October 13th, 2020 11:27 AM

How much kaya maximum pwede iload from GCash?

**yebo** · October 13th, 2020 12:56 PM

Originally Posted by Jesto

Hi guys,

Paano nyo nalagyan ng load yung Easytrip nyo ng mabilis?

I had a new rfid installed last Friday(yung with P200 load) then added P2000 via bank transfer last Saturday. until now di pa pumapasok yung P2k load ko. Sablay tuloy sa toll gate.

Walang silbi customer service number. 1 hr na akong naghihintay sa phone wala pa ring sumasagot. Saan ba magandang customer service office pumunta?

Thanks

Pag online or phone banking next business day pa. Pag friday ka nag load or holiday ang next day it will be credited next business day. So pag long weekend yan macrecredit lang yan after the holiday.

We use 7-11 or Gcash, credited agad.

**17Sphynx17** · October 13th, 2020 01:31 PM

I opt for autodebit for Autosweep and Easytrip from a Credit Card that has a "low" or manageable limit.

I haven't had a problem over the past three years with this arrangement. But I haven't submitted the updated info after lockdown since the card expired and there is a new card I have to re-enroll ADA.

There is a caveat though, there is a service charge. I forgot how much it was but I could live with it since it was less than 50php for a 1000php top. I just can't remember how much anymore. I know the service fee is not a fixed fee but a percentage of the amount being "topped up".

**Wh1stl3r** · October 13th, 2020 03:30 PM

Originally Posted by 17Sphynx17

I opt for autodebit for Autosweep and Easytrip from a Credit Card that has a "low" or manageable limit.

I haven't had a problem over the past three years with this arrangement. But I haven't submitted the updated info after lockdown since the card expired and there is a new card I have to re-enroll ADA.

There is a caveat though, there is a service charge. I forgot how much it was but I could live with it since it was less than 50php for a 1000php top. I just can't remember how much anymore. I know the service fee is not a fixed fee but a percentage of the amount being "topped up".

Is the service charge for Easytrip? I also have an auto replenish arrangement with Autosweep thru CC but I never got a service charge.

**17Sphynx17** · October 13th, 2020 03:58 PM

Originally Posted by Wh1stl3r

Is the service charge for Easytrip? I also have an auto replenish arrangement with Autosweep thru CC but I never got a service charge.

Autosweep wala but I recall Easytrip meron if ADA through Credit Card ang reload.

Problem is sa Easytrip di nagpapadala ng SOA but I recall they do deduct it. So kung top up mo 1000, 1000 pa din macharge sa card, pero less than 1k papasok sa easytrip mo. I just can't remember the exact value/percentage anymore.

https://www.easytrip.ph/forms/TermsAndConditions.pdf

Sa T&C it can be found under 2.1.5 and 2.2.5

https://www.easytrip.ph/forms/Credit...ority-NLEX.pdf

Here sa ADA Authority Form, second bullet point under AUTHORIZATION. It also refers back to 2.1.5

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I rechecked to be sure na walang deduct Autosweep, but Easytrip I recall meron kasi nung nagsubmit ako dati ng ADA, isa yun sa "reminder" na sinabi sa akin nung taga Easytrip na staff. But for my convenience di ko na inisip gamitin Gcash or other methods kasi I will most likely forget to reload kasi mas madalang ako gumamit ng Easytrip expressways compared to Autosweep ones.