Quote Originally Posted by rsc6288 View Post
M54, you mentioned you worked in tha automotive industry before....maybe you can answer this question... Why is there reluctance on the part of the dealer to replace defective parts when the car is under warranty???? Are they liable in any way for parts and labor on cars that are still under warranty????? How does that work????
disclaimer - i worked in the US, so some of the things may not be applicable. but bottom line it comes down to honoring the terms of the warranty contract you offer when you sell a vehicle.

in the US, dealers are paid by the manufacturer for warranty work, so there's no financial issue for honoring the warranty.

US law has also proven time and time again that if death or injury is caused by inherent flaws or poor quality of vehicle safety equipment (but not damage or poor owner maintenance), the manufacturer can and will be held financially liable for damages. obviously you don't want it to get to that point for the well being of yourself and those around you.

the final issue for them is the negative PR that they will avoid just by simply replacing the damn thing. if your experience makes even one person decide to not buy an Explorer, then they would have lost more than 100x the cost of that master cylinder in lost profits.

their reluctance is truly mystifying. the only thing i can think of is that they truly don't think there is a problem (i.e. within normal operating tolerances of the part) so they can't necessarily 'fix' it. of course, this only applies to your brake problem and not all the rattles and stuff. also, as niky said, there is a difference between a brake pedal that sinks to the floor and one that just has too much 'free play' for one person's taste. not seeing your vehicle for myself, i think you deserve the benefit of the doubt that there is a problem.

but it doesn't appear that they even tried to diagnose the issue. :confused:

one more comment - it also appears that things are getting better for the pinoy auto consumer, and auto companies are beginning to listen to their customers (at least those who scream really loudly). do a search for the tsikot member paulchua for info on his saga and how he was able to get his problem addressed by Isuzu.