
Originally Posted by
nfajardo
Hello Guys.
Just an update from my side.
Again, nagkasira si Spin ko. ACU had a pipe broken.
Dinala ko sa casa a few days ago. Sabi nila pipe replacement ng aircon line.
They could not commit to a specific date sa pyesa. Knowing Chevy's spare parts availability, I was not expecting much.
My previous issues with spares had varying supply times from a week to four weeks so I was basing expectations from the past.
Sinabi ko din sa kanila na they need to improve spare parts availabilty as it is holding back a lot of potential customers.
To my surprise, they called up the following day and told me that the spare is available and ready.
Sent them my Spin who is now approaching 4 years old. They repaired the damage and I asked how much was the cost of the spares, freon, and labor. Since my unit is casa maintained for the past 3 and a half years, they told me that the bill is ZERO. All I had to do is sign the repair report.
And they reminded me that as long as the unit is maintained sa casa until its 5th year, all costs of repairs, spares, and labor on unexpected breakdowns are covered by their 5 year warranty bumper to bumper.
This experience shows that Chevy Ph is starting to listen to customers and is willing to exert the effort to meet customer requirements.