2010 Chevrolet Cruze!

[awallit]

Questions on scheduled maintenance of Cruze:

1. Where can I find the OFFICIAL version? Meaning, the version that will hold up to warranty claims. Is the one in the manual OFFICIAL? I mean, with so many versions of Cruze PMS, which one is the TCCCI official version?

2. If the one in the manual is THE official one, the schedule of servicing is only given for distance, NOT FOR TIME. For instance, change oil is every 20,000 kms, period. Does this mean that I may not have my oil changed even in 2 years, if the odometer is still below 20,000 kms? This is the first time I have encountered a PMS without time schedule, only distance.

3. When should I have the first servicing? In the manual the earliest is 5,000 km. Again, no period stated in months or years, just in kms. So does this mean anytime? As long as odometer reads 5,000 kms?

4. Spark plug change is every 5,000 km according to the manual. Really? Isn't that a bit too often?

5. Change oil is every 20,000 km according to the manual. And no alternative schedule for severe driving conditions like driving for extremely short distances or very dusty environment.

6. Since change oil is every 20,000 kms, that means I don't have to have the oil changed on the first servicing at 5,000 kms?

Hope someone can shed light on these questions. Car companies can give you the run-around with warranty claims if things like PMS are in different versions.

Here's the reply of our distributor regarding your concerns sir. I cut and paste his reply with permission:

Thank you for your e-mail. Please find below my answers to the concerns being raised by your customer.

1. Where can I find the OFFICIAL version? Meaning, the version that will hold up to warranty claims. Is the one in the manual OFFICIAL? I mean, with so many versions of Cruze PMS, which one is the TCCCI official version?

A: The one we have printed in the owner’s manual is the original PMS schedule and interval. However, GM Thailand has mandated us to increase the PMS interval to 10,000 kms or 6 months whichever comes first. From here, we have made corrections with the manual, page 177, wherein we have incorporated the new PMS interval through a correction sticker. The correction of the manuals were done at NYK. I believe that the owner’s manual of your customer was not yet corrected and needs to be issued with the updated one. Also, kindly see attached circular we have sent the Dealer Network concerning the PMS schedule and replacement of parts interval.



2. If the one in the manual is THE official one, the schedule of servicing is only given for distance, NOT FOR TIME. For instance, change oil is every 20,000 kms, period. Does this mean that I may not have my oil changed even in 2 years, if the odometer is still below 20,000 kms? This is the first time I have encountered a PMS without time schedule, only distance.

A: As mentioned above, the PMS schedule, including the oil change interval, is 10,000 kms or 6 months whichever comes first. Also please find below the replacement interval for the consumable items that we have stipulated in the circular.

· Spark plugs – every 2 years / 40,000 kms.

· Air cleaner – every 1 year / 20,000 kms.

· Pollen filter – every 1 year / 20,000 kms.

· Brake fluid – every 2 years / 40,000 kms.

· Coolant fluid – every 3 years / 60,000 kms.

· Timing belts – every 3 years / 60,000 kms.



3. When should I have the first servicing? In the manual the earliest is 5,000 km. Again, no period stated in months or years, just in kms. So does this mean anytime? As long as odometer reads 5,000 kms?

A: The first servicing schedule should be done on 10,000 kms or 6 months whichever comes first.


4. Spark plug change is every 5,000 km according to the manual. Really? Isn't that a bit too often?

A: Spark plug is every 2 years or 40,000 kms whichever comes first.


5. Change oil is every 20,000 km according to the manual. And no alternative schedule for severe driving conditions like driving for extremely short distances or very dusty environment.

A: Same as the issue stated in question for nos. 2 and 3.

6. Since change oil is every 20,000 kms, that means I don't have to have the oil changed on the first servicing at 5,000 kms?

A: This is one of the items corrected in the owner’s manual. The interval for the oil change, being part of the PMS, is every 10,000 kms or 6 months whichever comes first.

May I request that the owner’s manual issued to the customer be retrieved and replaced with the updated one. I will have Bert Pascual bring to you the updated owner’s manual on Thursday, September 2, 2010.

[lokar04]

We really refrain technicians meeting up with customers in the reception sir unless introduced by your SA. Technicians are trained technically but not in handling customers. Although it will be best if they are. The Service Advisors (SA) are the ones responsible to attend to your needs sir. They will also record your concerns and write-up a Repair Order for technicians to follow.

The "turuan sa trabaho" happens with technicians unless the Job Orders are assigned to them by the SA. The "ngisi" is something unacceptable in front of the customer.

As I said, this will be handled by me personally and drive real Customer Service to everybody.

Ok na po sir wala na sa akin yun tapos na yun ok naman yung a/c,
Thanks don sa girl and sa s/a ko
Ang sa akin lang sir gusto ko lang na makasigurado na ok yung a/c ko kasi lahat ng sumasakay naiinitan ang gusto ko lang is compare to other cruze that's all pero imbis na sabihin nila na sige sir park niyo muna don tapos check naten kaso hindi ganon nakakahiya naman sa wife ko na nakaupo sa harap habang kinakalikot nila yung fan and temp sa loob.
Ok na yun sir wala na yun tapos na po yun eh
and by the way wala kasing parking sa labas so we've decided na pumasok na lang sa likod.

Thanks sir
Mali yata yung sabi ko na S/A ko. hindi pala. ano ba tawag don sa nag approach sakin yung bibili na ko ng CAR. hindi pala S/A yun sir. Sorry. yung agent pala buti nakita ko sya that time. sorry sa S/A ko mali pala.

[Chadzxp2]

Ok na po sir wala na sa akin yun tapos na yun ok naman yung a/c,
Thanks don sa girl and sa s/a ko
Ang sa akin lang sir gusto ko lang na makasigurado na ok yung a/c ko kasi lahat ng sumasakay naiinitan ang gusto ko lang is compare to other cruze that's all pero imbis na sabihin nila na sige sir park niyo muna don tapos check naten kaso hindi ganon nakakahiya naman sa wife ko na nakaupo sa harap habang kinakalikot nila yung fan and temp sa loob.
Ok na yun sir wala na yun tapos na po yun eh
and by the way wala kasing parking sa labas so we've decided na pumasok na lang sa likod.

Thanks sir
Mali yata yung sabi ko na S/A ko. hindi pala. ano ba tawag don sa nag approach sakin yung bibili na ko ng CAR. hindi pala S/A yun sir. Sorry. yung agent pala buti nakita ko sya that time. sorry sa S/A ko mali pala.

Sorry to hear that Sir, hmmm para tuloy nag dadalawang isip na ako kumuha sa Pasig, I was planning to place my reservation pa naman bukas

[mda]

V-Kool Tint Shop (Pero sila din distributor ng Solar Gard)
#8 Jade Garden Compound, Santolan Rd., Greenhills, San Juan City
Tel. No. 725-5570

Scratched my windows. Wouldn't owe up to it.

Maliliit na bubbles sa tint ayaw pa sagutin.

Dumi daw, not covered under warranty.

Not going back again. =/

[Starex_Gold]

Scratched my windows. Wouldn't owe up to it.

Maliliit na bubbles sa tint ayaw pa sagutin.

Dumi daw, not covered under warranty.

Not going back again. =/

Sorry to hear that, bro.

So si LACars parin pinaka magaling mag tint?

Kasi yung pagkaka tint ng Autoline sa Tucson ko sablay din.

[renzo_d10]

Sorry to hear that, bro.

So si LACars parin pinaka magaling mag tint?

Kasi yung pagkaka tint ng Autoline sa Tucson ko sablay din.

Tint lang ...

[mda]

Sorry to hear that, bro.

So si LACars parin pinaka magaling mag tint?

Kasi yung pagkaka tint ng Autoline sa Tucson ko sablay din.

Apparently. Never had my tints done outside kasi, except for the FD (nagasgas pa yung bintana and may bubbles pa na ayaw sagutin).

Not sure about LACars. I hear sa tint lang sila ok (and nevermind their electrical "services"), though mayabang daw yung owner or something. So far good feedback naman daw yata sila WRT tint?

[lokar04]

dati sa innova ko puro bubbles din naka ilang balik nako malapit lang sa amin ako na ang nagsawa ibalik, pero di na ako uulit sa kanya kaya hanap ako bago
dito nabasa ko mga ok na shops kaso walang malapit sa akin meron man closed na daw
http://tsikot.yehey.com/forums/showthread.php?t=36425

[Starex_Gold]

Agree. Sa tint lang sila magaling.

2 cars na pina tint ko doon. Wala ako masabi. Ang linis, walang bubbles, walang scratches, walang dumi. Pulidong pulido. Basta yung medyo may edad na yung gagawa. Tapos ka-kwentuhan ko pa siya noon. Kaya malaki ang tip niya sa akin.

[paolorenzo]

Yung VKool ko sa front windshield was done by Pony in Auto Centro in front of Ali Mall Cubao. First application had scratches, and when I returned it, they immediately peeled it off and replaced it (full front, clear tint).

Revo ang oto ko, and it cost me about 8k for the full front. That was about 6 years ago. Di naman yata nagbago ang price ng VKool. Nag-mura pa siguro, if anything.

Baka lang ok na option ang Pony for VKool tint. Dami na kasi negative kay Amrit of LACars eh.

Sorry, OT na post ko. Ganda ng Cruze!

[lokar04]

siguro try ko sa vcool chempo chempo lang naman eh tulad don sa shop na pinag tint ng innova ko dami nila lagi customer sa tint pero pag dating sa akin medyo sumablay siguro talagang malas lang ako T_T

[lokar04]

Sorry to hear that Sir, hmmm para tuloy nag dadalawang isip na ako kumuha sa Pasig, I was planning to place my reservation pa naman bukas

ok naman sir mga agents nila siguro nagkataon nachempo or malas lang talaga kami at nangyari sa amin yun

[electone]

Here's the reply of our distributor regarding your concerns sir. I cut and paste his reply with permission:

Thank you for your e-mail. Please find below my answers to the concerns being raised by your customer.

1. Where can I find the OFFICIAL version? Meaning, the version that will hold up to warranty claims. Is the one in the manual OFFICIAL? I mean, with so many versions of Cruze PMS, which one is the TCCCI official version?

A: The one we have printed in the owner’s manual is the original PMS schedule and interval. However, GM Thailand has mandated us to increase the PMS interval to 10,000 kms or 6 months whichever comes first. From here, we have made corrections with the manual, page 177, wherein we have incorporated the new PMS interval through a correction sticker. The correction of the manuals were done at NYK. I believe that the owner’s manual of your customer was not yet corrected and needs to be issued with the updated one. Also, kindly see attached circular we have sent the Dealer Network concerning the PMS schedule and replacement of parts interval.



2. If the one in the manual is THE official one, the schedule of servicing is only given for distance, NOT FOR TIME. For instance, change oil is every 20,000 kms, period. Does this mean that I may not have my oil changed even in 2 years, if the odometer is still below 20,000 kms? This is the first time I have encountered a PMS without time schedule, only distance.

A: As mentioned above, the PMS schedule, including the oil change interval, is 10,000 kms or 6 months whichever comes first. Also please find below the replacement interval for the consumable items that we have stipulated in the circular.

· Spark plugs – every 2 years / 40,000 kms.

· Air cleaner – every 1 year / 20,000 kms.

· Pollen filter – every 1 year / 20,000 kms.

· Brake fluid – every 2 years / 40,000 kms.

· Coolant fluid – every 3 years / 60,000 kms.

· Timing belts – every 3 years / 60,000 kms.



3. When should I have the first servicing? In the manual the earliest is 5,000 km. Again, no period stated in months or years, just in kms. So does this mean anytime? As long as odometer reads 5,000 kms?

A: The first servicing schedule should be done on 10,000 kms or 6 months whichever comes first.


4. Spark plug change is every 5,000 km according to the manual. Really? Isn't that a bit too often?

A: Spark plug is every 2 years or 40,000 kms whichever comes first.


5. Change oil is every 20,000 km according to the manual. And no alternative schedule for severe driving conditions like driving for extremely short distances or very dusty environment.

A: Same as the issue stated in question for nos. 2 and 3.

6. Since change oil is every 20,000 kms, that means I don't have to have the oil changed on the first servicing at 5,000 kms?

A: This is one of the items corrected in the owner’s manual. The interval for the oil change, being part of the PMS, is every 10,000 kms or 6 months whichever comes first.

May I request that the owner’s manual issued to the customer be retrieved and replaced with the updated one. I will have Bert Pascual bring to you the updated owner’s manual on Thursday, September 2, 2010.

I appreciate very much this information. Thank you so much, sir!

[Epats]

...Isn't there someone else here with a Cruze who is from Baguio?

Yes, good pm WRC. I'm in Baguio as well. Good to know another cruze owner from town! I heard there are other 2 blue cruzes somewhere in Ferguson. Mine is a white LS A/T, and ODO is around 4,000 Km. No problem so far and a satisfied owner I must say. Congratulations. and ingat sa mga fans. ha ha

[Epats]

Here's the reply of our distributor regarding your concerns sir. I cut and paste his reply with permission:.........

This clears up and answers a lot of questions and common concerns we have. Thanks for the official answer.

AND thanks to Electone for bringing it up!

[jimnyeatworld]

Sorry to hear that Sir, hmmm para tuloy nag dadalawang isip na ako kumuha sa Pasig, I was planning to place my reservation pa naman bukas

same owner lang ba yan chevy pasig saka suzuki pasig? kasi dyan ko plano kumuha ng suzuki before xmas

[Epats]

tama pala ata yung sabi ng forumers sa service ng CHEVROLET PASIG ......

I appreciate you sharing such experience Lokar. Nakakainis yun ah. To think that you bought your cruze from the same dealer, and yet they (service men) show no courtesy, is unthinkable. I would have written a very ugly letter straight to TCCI's Atty. Arcilla and the rest of the board. These guys up there are doing the best they could to turn around the ugly impression left by the previous group GM Phils. And their hard efforts, well thought plans, time, & investments are rendered useless by these hyenas in the service bay? Ha!

Everyone. as in everyone in any dealership, whether customer service trained or non-customer service trained. Whether he's from the service area, or sales, from the janitor to the manager.. Should know that the primary need of a customer is to feel important. Since we paid close to a million for a thing... We want it to be as perfect as possible. Period. Man, if I was faced with somebody sneering at my concern... I'll most probably break his nose if there isn't anyone to pull me back. I'll pay these guys a visit in one of my PMS. See how they deal with my problem (an attitude problem). :arghhh:

[WRC]

Yes, good pm WRC. I'm in Baguio as well. Good to know another cruze owner from town! I heard there are other 2 blue cruzes somewhere in Ferguson. Mine is a white LS A/T, and ODO is around 4,000 Km. No problem so far and a satisfied owner I must say. Congratulations. and ingat sa mga fans. ha ha

Hi Epats,

I hope we can meet up sometime. I went down to Manila today & my odometer reading is only 675km. Baguio to Manila is approximately 283.2km, filled my tank to the brim when I reached Manila, 19.21 liters. That comes out to 14.74kpl. Not bad. I expect my FC to become better though as I'm still getting used to its driving characteristics.

I'm also posting in Baguio Auto Forums, may Tsikot thread po doon.

[WRC]

Double Post

[WRC]

Triple post