Big Bert's Thread [continued]

[bbpd-araneta]

minsan kasi ang mga customer inaabuso yung "the customer is always right".
anu ba yung thumbmark na nakita? pintura ba yun? pwede nga naman sabihin na lang ng maayos tsk tsk tsk

anyway hindi din naman tama na sabihin maliit lang binabayad ng customer. pero at the same time, hindi din naman kasama sa bayad yung sigawan mo yung mga tao lalo na kung maliit ng pagkakamali lang naman

the thumbmark was a fingerprint smudge inside the windshield of the car. also some smudges are only visible when you are inside the car looking at the windshield.

[foresterx]

boss, pakibasa ulit yung post ni blackmagic. nakalagay dun he REPRIMANDED the supervisor, hindi commended. I agree mali yung pagsagot ng supervisor kaya nga po pinagalitan.

oo nga noh. for that i take back what i said and i apologize. i was browsing through my phone when i read his response so wasn't able to read clearly. anyway i still think how he handled pipefish's situation is wrong and could've avoided this whole mess if he handled it differently. like i said, big berts is one of the 2 detailers i will trust my car with and recommend to people i know and i'd hate to lose my trust to BB just because of this poorly handled situation. i hope you guys sort it out with pipefish.

[bbpd-araneta]

oo nga noh. for that i take back what i said and i apologize. i was browsing through my phone when i read his response so wasn't able to read clearly. anyway i still think how he handled pipefish's situation is wrong and could've avoided this whole mess if he handled it differently. like i said, big berts is one of the 2 detailers i will trust my car with and recommend to people i know and i'd hate to lose my trust to BB just because of this poorly handled situation. i hope you guys sort it out with pipefish.

no harm done bro. madalas it happens to me too

[jdjoeydean]

Final comment na lang para end na ito . Iyon glass stain (not fingerprint)- iyon basahin pag napunas sa glass minsan me marami guhit ( water streak ba tawag dun). Makikita mo when me sunlight and sa harap mo. Like i said my friend never never shouted at him, many people know him madalas siya sa pubilc venue, pero di niya kilala ang mga tao, some people just approach him and say kumusta, just to make friends with him. Anyway since the owner already address the issue- topic closed na. Peace everyone.

[bbpd-araneta]

thank you sir jdjoeydean

[beni23]

oo nga noh. for that i take back what i said and i apologize. i was browsing through my phone when i read his response so wasn't able to read clearly. anyway i still think how he handled pipefish's situation is wrong and could've avoided this whole mess if he handled it differently. like i said, big berts is one of the 2 detailers i will trust my car with and recommend to people i know and i'd hate to lose my trust to BB just because of this poorly handled situation. i hope you guys sort it out with pipefish.

Atleast you have the balls to say you're sorry bro.

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[mijek]

So far OK sakin ang BB Araneta branch, metikuloso din ako kaya kahit tulo pinapupunasan ko or humihiram ako ng chamois para punasan ko, iniikutan ko din ang auto bago ako umalis ayoko kahit stain may maiwan minsan pag hindi nakuha ng carwash basta pinapunasan ko nilalagyan pa nila ng parang rubbing compund maalis lang yung dirt/stain and for that thumbs up ako sa inyo, concern ko lang eh hindi masyado navavaccum yung loob ng auto ko pero aside from that ok nanaman.

[bbpd-araneta]

So far OK sakin ang BB Araneta branch, metikuloso din ako kaya kahit tulo pinapupunasan ko or humihiram ako ng chamois para punasan ko, iniikutan ko din ang auto bago ako umalis ayoko kahit stain may maiwan minsan pag hindi nakuha ng carwash basta pinapunasan ko nilalagyan pa nila ng parang rubbing compund maalis lang yung dirt/stain and for that thumbs up ako sa inyo, concern ko lang eh hindi masyado navavaccum yung loob ng auto ko pero aside from that ok nanaman.

thank you sir for your feedback. I will inform our crew and the supervisor to check in the future if the cars were properly vacuumed.

[stickers]

also we understand that it's the prerogative of the customer not to have their car cleaned inside, BUT it's unfair to put the blame on us na hindi nalinis ng mabuti yung car dahil nga ayaw buksan yung doors.

to those people who said that we don't accept negative feedback, konting backread lang po at makikita niyo na marami namang reklamo samin dati at tinanggap naman namin ang pagkakamali namin

mabuti pa po kayo marunong maghandle ng complain.. yung isa since may pangalan na daw shop at kilala na, di na pwede magreklamo ang customer at magkano lang naman pala ibabayad mo, di kawalan sa negosyo...

maling attitude po yun, nasa business kayo eh, every business knows how BS the rule na "customer is always right" yet they have no choice but to uphold it...

Then again lessons should have been learned here and actions to improve their service must have been made.

[beni23]

mabuti pa po kayo marunong maghandle ng complain.. yung isa since may pangalan na daw shop at kilala na, di na pwede magreklamo ang customer at magkano lang naman pala ibabayad mo, di kawalan sa negosyo...

maling attitude po yun, nasa business kayo eh, every business knows how BS the rule na "customer is always right" yet they have no choice but to uphold it...

Then again lessons should have been learned here and actions to improve their service must have been made.

Kaano ano yan ni black magic? Pakituruan mo nga yan ng tamang paghandle, please. Masyado na mayaman eh, nakakalimutan na ata na nagnenegosyo pa siya.

One of these days dadalaw ako diyan to check kung umayos na. Mala-internal auditor type.

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[crazy_boy]

Kaano ano yan ni black magic? Pakituruan mo nga yan ng tamang paghandle, please. Masyado na mayaman eh, nakakalimutan na ata na nagnenegosyo pa siya.

One of these days dadalaw ako diyan to check kung umayos na. Mala-internal auditor type.

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naalala ko pa back around 2003 -04 nung nagpapa-carwash and detail ako sa old shop nila malapit sa Celica motors. si David pa nagaasikaso sa akin. libre tubig, pwede maglaro ng XBox, etc. service talaga.

[BlackMagic]

naalala ko pa back around 2003 -04 nung nagpapa-carwash and detail ako sa old shop nila malapit sa Celica motors. si David pa nagaasikaso sa akin. libre tubig, pwede maglaro ng XBox, etc. service talaga.

what! hindi ka niya inofferan ng fishballs? hehe. yan yung favorite merienda namin doon dati.

[Syuryuken]

naalala ko pa back around 2003 -04 nung nagpapa-carwash and detail ako sa old shop nila malapit sa Celica motors. si David pa nagaasikaso sa akin. libre tubig, pwede maglaro ng XBox, etc. service talaga.

tsk kulang din siguro binayad mo kaya walang fishball

what! hindi ka niya inofferan ng fishballs? hehe. yan yung favorite merienda namin doon dati.

[stickers]

Jed_015,
We would like to apologize for the parts not cleaned properly. Please drop off the damaged seatcover so we can have it either repaired or replaced. I have instructed Willy to do a more thorough inspection of the work being done in all future jobs. Thank you for your inputs. Rest assured we will take this matter seriously.

Regards,
Vincent Chua
Manager

thumbs up on this, this is how you handle a complain.

[c_cube]

Ako babalik sa april para sa optiguard ko.. maayos naman kausap mga tao dun.

nagkataon lang siguro wala sa mood si BM nun binasa yun post ni pipefish.

EB nalang sa BB, buksan ang dalawang wine ni pipefish..

bati bati na ha?

[crazy_boy]

Ako babalik sa april para sa optiguard ko.. maayos naman kausap mga tao dun.

nagkataon lang siguro wala sa mood si BM nun binasa yun post ni pipefish.

EB nalang sa BB, buksan ang dalawang wine ni pipefish..

bati bati na ha?

+fishballs na masarap

and baka mag-host si BB ng bikini carwash

[stickers]

Ako babalik sa april para sa optiguard ko.. maayos naman kausap mga tao dun.

nagkataon lang siguro wala sa mood si BM nun binasa yun post ni pipefish.

EB nalang sa BB, buksan ang dalawang wine ni pipefish..

bati bati na ha?

napamigay na yata ni pipefish eh.. hintayin na lang natin at baka nga sa maboteng usapan magkaayos yang dalawa.

+fishballs na masarap

and baka mag-host si BB ng bikini carwash

yan ang magandang promo.

[Jimmy Jazz838]

totoy yung pinapabiling suka ng nanay mo iuwi mo na daw alas tres na di pa daw nakakaluto ng ulam nyo

Ano daw?
Baka ikaw may kailangan kasi magaling kay makisawsaw OT pa ewan w/e

tsk kulang din siguro binayad mo kaya walang fishball

Sauce ng fishball daw libre sa iyo, sawsaw ka nanaman kaya ka nababara eh.

Para hindi OT:
Regular ako nagpapalinis sa BB. Minsan sa Araneta, pag may EB kami sa Toyota Auto Club Philis, sa Ortigas naman. mahaba talaga pila sa ortigas. Pero minsan inabutan kong pangatlo ako, pero medyo matagal ako naghintay. Numpala yung naunang 2 sa akin magpapa wax kaya nagclay at tinatanggalan pa ng aspalto bago ilabas ng wash bay. Kaya ginawa ko mula nun, tinatanong ko ano mga gagawin sa mga nauna sa akin at kung sino ang susundan ko. Ganyan sistema nila eh. Naririnig ko rin kasi sa ibang customer "kuya ilan ang pila? wash lang ba mga yun? ilan ang wax at detail?"

we just have to be patient enough if we want a quality car wash or other services by BB.

tsaka lang sila nagdedecide kung maghihintay sila o babalik na lang.
oks?

[BlackMagic]

napamigay na yata ni pipefish eh.. hintayin na lang natin at baka nga sa maboteng usapan magkaayos yang dalawa.



yan ang magandang promo.

Sorry medyo may body hair pa mga boys namin. Bibilhan ko muna ng pang ahit before they don their skimpy bikinis lol

[stickers]

Sorry medyo may body hair pa mga boys namin. Bibilhan ko muna ng pang ahit before they don their skimpy bikinis lol

sir maghulus dili ka.. mauubusan ka ng parokyano pag ginawa mo yan.