Big Bert's Thread [continued]

[BlackMagic]

my friend have bad experience also in Araneta branch. After washing his car. there are some stains in the glass, i guess di napunasan ng maayos. My friend ask someone to please punasan ng mabuti. They guy said to him magkano lang biniyad ninyo. With this remark he said can i talk to the owner he said his the owner. After that, my friend umalis na siya. Told me he will never go back there again. Mas ok pa daw diyan sa Otis mag wash MG yata ang name forgot ko na. Share ko lang po. Peace!!!

Is this the Hyundai Tucson?

[c_cube]

Sa negosyo namin kahit anong buwisit namin sa customer, hindi namin pinasasalitaan ng masama. Kahit gusto ko na bagsakan ng phone, hindi ko magawa. Minumura ko nalang pag naibaba ko na phone, yun na pangbawi ko.

Sabi nga eh,
rule 1 - customer is always right
rule 2 - if otherwise, refer to rule 1

Pero advice ko lang kay BM, talk to pipefish via DM or better yet get his digits and call him personally. Huwag ng palakihin ang issue. Ikaw na magpakumbaba, kung nasaktan ka sa sinabi niya at dito sa public forum ginawa, entitled siya dun kaya tanggapin nalang.

You cant please everybody especially in a service type oriented business.

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[Pipefish]

Renzo,
Yun na nga eh. Malay ba niya kung saan nakapark yung mga kotse sa pila. Since regular siya dito, makikita rin niya na we have a list of the cars in queue. Without proper verification, publicly posting the assumption that the queue was made up puts us in bad faith. Eh sinasabi ko na nga sa kanya na most likely ganyan ang scenario kaya akala niya walang pila, sabihin ba naman na impertinent yung sinasabi ko?

Pipefish,
Like what i posted earlier, i never mentioned that you were trying to bribe your way. what i meant was "I was glad Willy did not voluntarily give special attention to you because you were going to give the boys wine. For him to do that he would have to break the queue." That is totally different from saying "you demanded special treatment". Tip or no tip, the service needs to be consistently up to spec with what the client paid for. I was just avoiding a previous incident of our crew giving preferrential treatment to generous tippers at the expense of lesser tippers.
I want to make it clear that I was offended when without proper verification, you state publicly that there might have been no real queue at all. I repeat, this leads readers into thinking that a fabricated queue was put up just so the crew can go to lunch early. That is potentially damaging to us thus i admit i am defensive about it. Just because we are in the business of pleasing people, we forfeit our right to be offended? and now dictatorship? I am also a customer and I am careful not to offend people on the other end.

For the personal aspect of your posts, you have PM.

OK, we're going in circles here. :twister3: "When all else fails, there's always delusion." About the veiled threat in your PM, come on, you can do better that that! Remember, any fool can know. The challenge is to understand, and I've given up on you.

[BlackMagic]

Veiled threat? Wow! Talaga lang ha.

[impulzz]

to PIpefish and blackmagic,

this has gotten out of hand, please lets talk about this.

to pipefish:

i agree this is a public forum and you can do what you want to. but we as businessmen have the right to air our side too. if you like we could meet and talk it over just you and me.

to the other people who keep on side commenting please you are not helping.

[kutangbato]

to PIpefish and blackmagic,

this has gotten out of hand, please lets talk about this.

to pipefish:

i agree this is a public forum and you can do what you want to. but we as businessmen have the right to air our side too. if you like we could meet and talk it over just you and me.

to the other people who keep on side commenting please you are not helping.

sa tingin kase ng BB sila ang kelangan ng customers, kaya wala na pakundangan ang magpakumbaba sila. .

wala naman talaga masama sa post ni pipefish dahil ito ang naexperience nya sa BB at sa palitan nila ng mensahe ni Black magic. . kagandahan nitong forum makikita at malalaman mo kung sino ang balasubas na businessmen.

if you dont want us to comment, ililibre mo ba kame ng optiguard? peace brader.

[kutangbato]

pag positibo ang comment sa BB, ok lang sa inyo. . . . itong may nagcocomplain sa inyo, biglang pipigilan un mga tao. . .

ano ba gusto nyo, puro positibo na lng? e hindi pala nyo kaya mag handle ng negatibong komento. .

libre nyo lahat ng members dito ng optiguard, tatahimik lahat yan.

[beni23]

I just got back from a car wash -- not at Big Bert's. I arrived at Big Bert's Ortigas at 11:25 a.m. and I was told to come back at 1 p.m. because they were about to have lunch break. I was also told there were nine cars in line, although I didn't see that many cars.

I had two bottles of wine in my trunk for the boys but I guess I will have to give these to somebody else.

I am very sorry for your experience sir. To serve you better I suggest you be earlier next time for you to be accommodated.

- that's it. Mahirap ba sabihin yan?

Ano mali sa sinabi ni pipefish? Mali kasi negative feedback tungkol sa shop niyo?

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[Boy Bastos]

I am very sorry for your experience sir. To serve you better I suggest you be earlier next time for you to be accommodated.

- that's it. Mahirap ba sabihin yan?

Ano mali sa sinabi ni pipefish? Mali kasi negative feedback tungkol sa shop niyo?

Sent from my iPad using Forum Runner

Mahirap din bang intindihin ng customer? Mahirap din bang sabihin ng biz owner?

May mga customer kasi na feeling hari like linistubo. Yan ang mga mahirap kausapin.

[Syuryuken]

Just a plain sorry pre or pasensiya na pre next time babawi ako sayo tapos ang kuwento ngayon mas lumala pa.

Ang kustomer kahit gaano pa kabastos pakitaan mo pa rin ng respeto dahil inreturn wala siyang masabi/maikuwento sa ibang tao. Isang salita lang ng kostumer mo kahit siya ang mali hindi maganda ang magiging feedback sayo. Pag nakatalikod saka mo murahin ng murahin.

[jdjoeydean]

Is this the Hyundai Tucson?

Yes Sir. Matagal na ito less year pa po.

[shadow]

I think what got blackmagic was ok lang mag rant dito since marami na naman akong nabasang rant about BB, pero yun meron pang pahabol na "mahaba pila oh well, may dala akong wine, sa iba ko na lang ibibigay" parang may parinig pa something to that effect...IMO

[iceblueyes]

^ Yan din feel ko
Kasi in all honesty wala naman "dahilan" (sorry can't think of a word to express it) mag post si customer kasi wala naman "nangyari/nagawa" si BB sa kanya. Lahat naman tayo siguro nakakaexperience na pumunta sa BB pero puno or break pala sila e si customer parang pinapalabas na "niloko" siya at hinde ganun kadami yung pila kasi wala naman daw siyang nakitang ganun kadaming kotse at may parinig pa about sa wine na parang "Sorry ka, sana pinasok mo na ako may wine kana sana" or something like that.

Wala akong away kay Pipefish, just showing that his post can be viewed in many different ways. Misunderstanding lang, wag niyo na palakihin.

[Pipefish]

I think what got blackmagic was ok lang mag rant dito since marami na naman akong nabasang rant about BB, pero yun meron pang pahabol na "mahaba pila oh well, may dala akong wine, sa iba ko na lang ibibigay" parang may parinig pa something to that effect...IMO

The wine bottles were supposed to have been a token of my appreciation (not a bribe). To those who keep saying that I was ranting in my first post, you need to consult Webster's dictionary.

[Pipefish]

^ Yan din feel ko
Kasi in all honesty wala naman "dahilan" (sorry can't think of a word to express it) mag post si customer kasi wala naman "nangyari/nagawa" si BB sa kanya. Lahat naman tayo siguro nakakaexperience na pumunta sa BB pero puno or break pala sila e si customer parang pinapalabas na "niloko" siya at hinde ganun kadami yung pila kasi wala naman daw siyang nakitang ganun kadaming kotse at may parinig pa about sa wine na parang "Sorry ka, sana pinasok mo na ako may wine kana sana" or something like that.

Wala akong away kay Pipefish, just showing that his post can be viewed in many different ways. Misunderstanding lang, wag niyo na palakihin.

My advice to you: Instead of making up interpretations, just stick with the facts. My first post wasn't based on a vision a la Revelation so you actually don't have to "analyze" it. OK?

[nincompoop!!]

I think what got blackmagic was ok lang mag rant dito since marami na naman akong nabasang rant about BB, pero yun meron pang pahabol na "mahaba pila oh well, may dala akong wine, sa iba ko na lang ibibigay" parang may parinig pa something to that effect...IMO

This.

Let's admit it, kahit na there is this notion that customer's are always right, meron pa ring mga abusado at kala mo kung sino na maka-asta na mga customer.

If you're a business owner, it's fine to be passionate about it but wag lang sosobra. You can always prove your point by being tactful.

[foresterx]

I think what got blackmagic was ok lang mag rant dito since marami na naman akong nabasang rant about BB, pero yun meron pang pahabol na "mahaba pila oh well, may dala akong wine, sa iba ko na lang ibibigay" parang may parinig pa something to that effect...IMO

although i agree with you, i still think BB handled this situation poorly. as a businessman myself i've handled a lot of situations and customers far worse than this. meron pa nga kami dati isang customer siya na mali pinag mumura pa mga employee namin but as the owner ako nag pa kumbaba at humingi ng pasensya pero nung time na yon inaantay ko lang talaga hawakan niya isa sa mga employee ko wawasakin ko talaga mukha niya. a simple sorry from BB would've fixed the situation, but arguing with the customer on a public forum just goes to show how unprofessional they are. tama or mali yung customer, as a businessman it doesn't matter, you apologize and try to satisfy him. wala naman na wala sayo bakit kelangan mo pa maki pag talo, as long as your business didn't lose money and no one got hurt(except for BB's pride and ego), what's the point of arguing and making the situation worse than it is. makikipag talo ka, ayan tuloy you probably lost or turned off some of your customers because you handled a simple situation very poorly.

[iceblueyes]

*Pipefish
Ser easy lang
Siguro nga ganun PARA SAYO yung post mo, pero hinde po kayo nakakasigurado ganun pagkaintindi ng IBA.

Ano ba madalas na rason ng away? diba MISUNDERSTANDING?

EASY lang pare masyado kang galit

[Pipefish]

*Pipefish
Ser easy lang
Siguro nga ganun PARA SAYO yung post mo, pero hinde po kayo nakakasigurado ganun pagkaintindi ng IBA.

Ano ba madalas na rason ng away? diba MISUNDERSTANDING?

EASY lang pare masyado kang galit

Oo, ikaw mismo na-misunderstand mo 'yung post ko. P.S. Di ako galit. :- 0

[iceblueyes]

Sige ser, ikaw na ang tama