From EMAIL: CEBU PACIFIC COMPLAINT

**boybi** · September 14th, 2015 10:52 AM

Originally Posted by RandMcnally

These are common problems for lcc everywhere in the world. Ang liit kasi ng margin nila. Lagi yang overbook if possible. Aasa sila na may hindi dadating pero kapag lahat dumating, accept nila yung risk na magmove ng ibang pasahero. Ilang beses na rin ako narequest mag voluntary bump off para sa free flight pero di ko naman kinakagat. Pero there was one incident that i cannot forget. May flight kami out from Manila to kalibo or caticlan before. Na late yung tatlo namin kasama so habang nasa counter kami sabi ko paintay lang nung tatlo namin na wala pa sa airport. Though malayo pa naman yung 45 min before flight pero nasa dulo na kami ng queue. May dalawang traveler din na magcheck in after us. Nasurprise ako nung sinabi na full na yung plane. Syempre kami nagworry kasi di pa kami nakacheck in kasi waiting pa kami sa kasama namin. Gulat ko lang is after umalis nung dalawa, sinabi samin nung check in desk counter na hinintay lang nya umalis yung dalawa para sabihin na may space pa for us. Nakapagcheck in kaming 5 which is good for us pero mapapaisip ka rin about their business practice. Nung time nayon, kami yung swerte pero dadating din yung time na kami naman yung mamalasin. Deceptive talaga yun for those two passengers kasi hindi pa naman kami checked in talaga. They could have accomodated yung two passenger pero i was just thinking na it will be cheaper to bump off two passengers than five. But still, may panloloko talagang nangyari.

Though, compared sa ibang airlines worldwide, ok pa naman. Ganon talaga kung mura yung flights eh, meron talaga masasacrifice. Sa ibang airlines naman, pati cabin baggage may singgil tapos sukat na sukat talaga cabin baggage. Di tama ginagawa ng cebpac pero awa ng diyos wala pa naman ako bad experience. Yung bad experience ko lang is nasa side na pabor sa amin pero witness lang kami. Ang diskarte na lang ay mag online check in para di ka na mabump off at if hindi kaya, dumating ng maaga. Kailangan rin minsan madiskarte lang

Originally Posted by Gumusut_Amige

^^^under group/block booking system siguro, kasi ganyan din kami noon for more than a year. They should know how many pax still for check-in and the staff assume that the group in line are the last passengers?

Sorry, I misunderstood the post. Upon reading it again, nauna pala sila dun sa 2 na umalis, and hindi sila makapag check in dahil hindi pa sila complete.

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Originally Posted by RandMcnally

These are common problems for lcc everywhere in the world. Ang liit kasi ng margin nila. Lagi yang overbook if possible. Aasa sila na may hindi dadating pero kapag lahat dumating, accept nila yung risk na magmove ng ibang pasahero. Ilang beses na rin ako narequest mag voluntary bump off para sa free flight pero di ko naman kinakagat. Pero there was one incident that i cannot forget. May flight kami out from Manila to kalibo or caticlan before. Na late yung tatlo namin kasama so habang nasa counter kami sabi ko paintay lang nung tatlo namin na wala pa sa airport. Though malayo pa naman yung 45 min before flight pero nasa dulo na kami ng queue. May dalawang traveler din na magcheck in after us. Nasurprise ako nung sinabi na full na yung plane. Syempre kami nagworry kasi di pa kami nakacheck in kasi waiting pa kami sa kasama namin. Gulat ko lang is after umalis nung dalawa, sinabi samin nung check in desk counter na hinintay lang nya umalis yung dalawa para sabihin na may space pa for us. Nakapagcheck in kaming 5 which is good for us pero mapapaisip ka rin about their business practice. Nung time nayon, kami yung swerte pero dadating din yung time na kami naman yung mamalasin. Deceptive talaga yun for those two passengers kasi hindi pa naman kami checked in talaga. They could have accomodated yung two passenger pero i was just thinking na it will be cheaper to bump off two passengers than five. But still, may panloloko talagang nangyari.

Though, compared sa ibang airlines worldwide, ok pa naman. Ganon talaga kung mura yung flights eh, meron talaga masasacrifice. Sa ibang airlines naman, pati cabin baggage may singgil tapos sukat na sukat talaga cabin baggage. Di tama ginagawa ng cebpac pero awa ng diyos wala pa naman ako bad experience. Yung bad experience ko lang is nasa side na pabor sa amin pero witness lang kami. Ang diskarte na lang ay mag online check in para di ka na mabump off at if hindi kaya, dumating ng maaga. Kailangan rin minsan madiskarte lang

Originally Posted by Gumusut_Amige

^^^under group/block booking system siguro, kasi ganyan din kami noon for more than a year. They should know how many pax still for check-in and the staff assume that the group in line are the last passengers?

Sorry, I misunderstood the post. Upon reading it again, nauna pala sila dun sa 2 na umalis, and hindi sila makapag check in dahil hindi pa sila complete.

**myas110** · September 15th, 2015 08:22 AM

hindi mo rin kasi maiiwasan ang ground and air traffic sa NAIA (wala ka nang magagawa diyan) dahil sa iisa lang ang runway ng airport. not just Cebu Pac ang damay sa mga delayed flights, pati na rin siguro ang ibang airlines mapa LCC airline yan or ala-Cathay Pac airline pa yan. sa dami pa naman ng flights palabas at papasok ng NAIA, chances are, madedelay ang departure at arrival sa NAIA.

**macsd** · September 15th, 2015 08:28 AM

Originally Posted by myas110

hindi mo rin kasi maiiwasan ang ground and air traffic sa NAIA (wala ka nang magagawa diyan) dahil sa iisa lang ang runway ng airport. not just Cebu Pac ang damay sa mga delayed flights, pati na rin siguro ang ibang airlines mapa LCC airline yan or ala-Cathay Pac airline pa yan. sa dami pa naman ng flights palabas at papasok ng NAIA, chances are, madedelay ang departure at arrival sa NAIA.

And that my friend is brought to you by this administration with special participation of the DOTC headed by the greatest nincompoop in the name of Abaya.

**Monseratto** · September 17th, 2015 05:00 PM

Namalas ng runway congestion at bad weather...:P

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Namalas ng runway congestion at bad weather...:P

**ms_jazzy** · September 18th, 2015 12:14 AM

Nangyari din samin to eh, papunta kaming Singapore, tapos overbooked yung flight. Nakasakay na kami and all, overbooked pa din, so nagoffer sila na kung sino may gusto na magtake ng next flight na lang, bibigyan nila ng 2 roundtrip tickets anywhere na may flight sila, plus 3k, plus stay sa Heritage while waiting sa next flight. Inaccept namin yung offer nila, pero as expected, nung icclaim ko na yung 2 free roundtrips, 1 lang daw ang free namin. Sobrang stress at sakit sa ulo inabot ko sa pangaaway sa kanila. In the end, binigay din yung 2 round trips.