suncell problem

**1D4LV** · February 3rd, 2005 11:52 AM

sheeesh. ako nga yung info text ng sun, di ko matanggal eh. tapos sinasama nila sa billing. tried calling call center too, pero parating busy.

**stinkaboy** · February 3rd, 2005 12:00 PM

cant text and call, HIRAP! :D

**kiper** · February 4th, 2005 12:26 AM

cargirl..wala kang sipag sa pagtawag ah..haha

m2..okay lang yan sir..nagagamit ko ang sun pag madaling araw..saya..hehe

guys.. ung old sim niyo muna ang gamitin niyo kung mejo aburido kayo ngaun dahil sa upgrade.. pero sulit naman yan pagkatapos at panigurado maraming freebies yan pag natapos..para makabawi sa mga clients!

**CLAVEL3699** · February 4th, 2005 01:01 AM

Nakakatawa nga sila eh. Nagpapachange lang ako nang billing address eh di daw pwede.

Change ko lang naman eh Home to office address para hindi mahirapan sa billing kasi madalas walang tao sa house.

Hayun sabi sa akin kailangan pa daw ako pumunta sa SunCenter para ipaadjust...

What a customer service... tsk tsk tsk... Malapit pa naman ako lumipat nang bahay saka nang ofc... paano na ngayon nila ako mahahanap... paano na yung cellphone na nilibre nila sa akin... Papalipat lang nang billing address para mabayaran sila nang tama sila pa ang ayaw...

**mantoy** · February 4th, 2005 09:08 AM

ako din ganun ang sabi di daw pwede. eh gusto ko kasi sa office na din ibagsak yung bill ko kasi pumayag na yung boss ko na sagutin ng company yung phone bill ko. ayaw ba naman ng sun cust service at ang sabi eh kailangan pa daw akong pumunta sa sunshop at magsubmit ng proof of billing dun sa office address ko. huuwaat??!!?? hehe. kainis.

**bardigones** · February 4th, 2005 09:13 AM

Originally Posted by myself

nung 2nd week of January nagkarga ako ng CTU

pag check ng Status the next day, sabi: valid up to 2/28/05, kanina nag-check uli ako ng status, hanggang Feb 9/05 na lang... why oh why?

Originally Posted by mazdamazda

anong claseng CTU ba ni load mo? 250 or 100?

tu-pipti. pero bakit nag-iba yung expiry after several weeks?

**bruswayne** · February 4th, 2005 10:34 AM

ako billing problem,unposted daw since nov 11 2004,(payment made thru bank)naka tatlong centers na ko,6 na complain sa call center at 3 sa billing dept reg re direct then re connct,at dami xerox and faxes made reg proof of payment made thru bank n eto problema pa rin ang billing ko.

**BlueBimmer** · February 4th, 2005 10:58 AM

parang mas ok prepaid ctu kesa postpaid ctu...

**CLAVEL3699** · February 4th, 2005 02:06 PM

Originally Posted by mantoy

ako din ganun ang sabi di daw pwede. eh gusto ko kasi sa office na din ibagsak yung bill ko kasi pumayag na yung boss ko na sagutin ng company yung phone bill ko. ayaw ba naman ng sun cust service at ang sabi eh kailangan pa daw akong pumunta sa sunshop at magsubmit ng proof of billing dun sa office address ko. huuwaat??!!?? hehe. kainis.

I dont understand why.... Nung nag aaply ka for a line you already stated in the application form yung home and office address mo at naverify na naman nila na your working there and tama lahat information.

Bat kailangan pa magprovide nang proof of billing... ano ba naman klaseng pagpapalakad yan mga engots!!!

Di ko kaya sila bayaran!!!

**mazdamazda** · February 6th, 2005 10:39 AM

Originally Posted by CLAVEL3699

I dont understand why.... Nung nag aaply ka for a line you already stated in the application form yung home and office address mo at naverify na naman nila na your working there and tama lahat information.

Bat kailangan pa magprovide nang proof of billing... ano ba naman klaseng pagpapalakad yan mga engots!!!

Di ko kaya sila bayaran!!!

to verify if your office address is really legit / correct.

you wouldn't believe the number of AHs submitting fake documents to apply for a line (and get the free handset).

**pissword** · February 6th, 2005 10:46 AM

ako wala na akong problema sa kung anu anu man sa sun ever since after nung ilang araw na hindi makatext, except today hehe kakagulat lang

nag load ako ng P50 last week, tapos biglang today please reload soon, your balance is only until the 8th of feb!!! anu yun? 2 weeks nalang now ang P50? o talaga 2 weeks lang sya? hahahha

**BlueBimmer** · February 6th, 2005 10:55 AM

mdyo ok na ngaun kahit peak hours at night, hirap but tolerable.

**Supierreman** · February 6th, 2005 11:33 AM

Originally Posted by Supierreman

Nagkaerror loading nung CTU. Last January 23 nagload ako new CTU card di pala nagload ayun nabawasan tuloy regular load ko last week akala ko naka 24/7 pa naman ako. I tried to reload my CTU card last week sabi used na daw. Kanina lang naging active yung 24/7 card ko pero ang expiration nya pa rin sa Feb 23. Lugi tuloy yung past week na di gumagana 24/7 sa akin

update lang...

I got a message last friday na extended 24/7 ko for another 30 days! ayus 2 months
worth of Free call and text for only Php250 woohoo!

this is what it said:
"Your 24/7 CTU has been extended for 30 days. Please check by typing STATUS and send to 247. Thank you for using Sun Cellular."

pag check ko status ayun nga march 25 na expiration instead of feb 23.

Check nyo status nyo baka nagextend din :D Baka paconsuelo ito ng Sun for the screw up that happened the past few weeks during the upgrade

**glntVR** · February 6th, 2005 05:25 PM

ako din nabigyan ng 1 month extension. got the same message. dapat sa feb 24 ubos na pero ngayon up to march 24 na! wohoo!
bakit kaya?

**promdiboy** · February 6th, 2005 11:35 PM

exxperience ko kanina

I bought 4 prepaid load worth 150 each. to load 2 of my prepaid sims with ctu. the card no. were in series, from 06 to 09. but only one worked. so I contacted sun, and they told me they would investigate.

because of my impatience to use 24/7 i asked a friend to buy me another set of reload cards from glorietta. I was able to load 300 on each phone. then I typed ctu 250 to 247. after message sent and my balance deducted by 250. nothing happened afterwards. My past reload with ctu wasnt like this. after sending the 250, tthe balance was supposed to show up together with the ctu code and pin. but this time nothing happen. I reloaded both phones with ctu, both did not receive the ctu pin and code,

please help me sun peeps.

my no. is 09224448541 and 09223894343. botth did not receive the ctu no. but balance deducted by 250. I already told the customer service of my problem.
I hope you can help me. I'm helpless without my sun 24/7.

**CaRGirL** · February 7th, 2005 03:39 AM

Originally Posted by PROMDIBOY

exxperience ko kanina

I bought 4 prepaid load worth 150 each. to load 2 of my prepaid sims with ctu. the card no. were in series, from 06 to 09. but only one worked. so I contacted sun, and they told me they would investigate.

because of my impatience to use 24/7 i asked a friend to buy me another set of reload cards from glorietta. I was able to load 300 on each phone. then I typed ctu 250 to 247. after message sent and my balance deducted by 250. nothing happened afterwards. My past reload with ctu wasnt like this. after sending the 250, tthe balance was supposed to show up together with the ctu code and pin. but this time nothing happen. I reloaded both phones with ctu, both did not receive the ctu pin and code,

please help me sun peeps.

my no. is 09224448541 and 09223894343. botth did not receive the ctu no. but balance deducted by 250. I already told the customer service of my problem.
I hope you can help me. I'm helpless without my sun 24/7.

good luck on your call/report to the customer service...

**BlueBimmer** · February 7th, 2005 11:12 AM

hey bakit wala akong free extension?!?

**stinkaboy** · February 7th, 2005 11:21 AM

Originally Posted by Supierreman

update lang...

I got a message last friday na extended 24/7 ko for another 30 days! ayus 2 months
worth of Free call and text for only Php250 woohoo!

this is what it said:
"Your 24/7 CTU has been extended for 30 days. Please check by typing STATUS and send to 247. Thank you for using Sun Cellular."

pag check ko status ayun nga march 25 na expiration instead of feb 23.

Check nyo status nyo baka nagextend din :D Baka paconsuelo ito ng Sun for the screw up that happened the past few weeks during the upgrade

ako wala ren extension!

does this apply sa CTU na Php250 lg?

**Supierreman** · February 7th, 2005 11:38 AM

yung mag may extension yung nagkaproblem lang yata sa loading ng 250 CTU a few weeks ago during SUN's system upgrade :D

**mazdamazda** · February 7th, 2005 01:56 PM

Originally Posted by PROMDIBOY

exxperience ko kanina

I bought 4 prepaid load worth 150 each. to load 2 of my prepaid sims with ctu. the card no. were in series, from 06 to 09. but only one worked. so I contacted sun, and they told me they would investigate.

because of my impatience to use 24/7 i asked a friend to buy me another set of reload cards from glorietta. I was able to load 300 on each phone. then I typed ctu 250 to 247. after message sent and my balance deducted by 250. nothing happened afterwards. My past reload with ctu wasnt like this. after sending the 250, tthe balance was supposed to show up together with the ctu code and pin. but this time nothing happen. I reloaded both phones with ctu, both did not receive the ctu pin and code,

please help me sun peeps.

my no. is 09224448541 and 09223894343. botth did not receive the ctu no. but balance deducted by 250. I already told the customer service of my problem.
I hope you can help me. I'm helpless without my sun 24/7.

i just forwarded your MSISDN to the team investigating OTA (over the air) CTU transactions...

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