suncell problem

**27th_Faktory** · January 20th, 2005 10:19 PM

cant text cant call. anu ang bagong problem ng suncell
i dont know if its just me. but 2 days na toh

**alwayz_yummy** · January 20th, 2005 10:26 PM

baka network traffic....kasi siguro sa 24/7 nila...

**toyboxph** · January 21st, 2005 12:12 AM

oo nga. dito sa mandaluyong ganun din. damn. it has become useless! pero pag labas ko ng mandaluyong medyo ok na. like in makati. calling tsikoteers na taga digitel/sun! any news? pati yung mga barkada ko sa digitel, di ko makontak. damn...damn!

**CaRGirL** · January 21st, 2005 01:46 AM

mejo mahirap nga tumawag ngaun. tapos pati text laging failed

**deggy** · January 21st, 2005 02:07 AM

Ako rin, tga pasig and i'm having a difficult time with my Sun. Buti nalang I still have my Globe. Tsk . .tsk . . tsk, pag di nila inayos yan delikado sila sa bagong promo ng Touch Mobile!

**Marantz** · January 21st, 2005 08:58 AM

Same problem. I can't text. always failed. Its easier to call pa than text. YOu can't even get through their hotline.

**kimpOy** · January 21st, 2005 09:03 AM

mahirap tumawag sa phone ko...pero k apag ako ang tinatawagan ni misis medyo madali lang... GRRRR

kaya ngayon mas gamit ko ulit ang Globe Prepaid ko lalo na for emergency (sorry PK, hassle talaga lalo pat ngayon may project ako.

**mantoy** · January 21st, 2005 09:24 AM

sa akin 1-3 redials nakaka-connect na. i can live with that.

**CaRGirL** · January 21st, 2005 09:28 AM

tapos laging message sending failed pero nasend na pala ng ilang beses....

**ram** · January 21st, 2005 09:42 AM

pag ako naman ang tumatawag di ako marinig. pero pag sila ang tumawag sa akin ok naman.

**mazdamazda** · January 21st, 2005 09:51 AM

haven't experienced problems in sending & receiving SMS (first time I heard of a complain like this), same with receving incoming calls.

the only problem so far is making outgoing calls at around 7PM onwards. tip: activate your phone's automatic redial function.

PK, can you please advise us on when this will be addressed? :bwahaha:

**BlueBimmer** · January 21st, 2005 10:07 AM

same here extremely difficult on outgoing calls and 6/10 message says sending failed. at peaks hours my sun is borderline useless.

**pissword** · January 21st, 2005 10:24 AM

since 12pm yesterday january 20, 2005

hindi makatext ang sun, pero madali lang tumawag.. which is unusual sobra

hindi nga lang pwede tumawag sa 221 (this call is not permitted)
hindi rin pwede mag load sa 220 (this call is not permitted din)
hindi rin pwede mag text sa 247, hindi nag sesend

up until now, 930am na jan 21, 2005, hindi pa rin ako nakakatext, mag iisang buong araw na.. i have my 247 up until today, i also have my regular load.

pero yung boyfriend ng sister ko, wala syang 247, pero may regular load siya nakakasend naman siya...

pero masarap na sana kasi mabilis tumawag, but i need to use the SMS eh...

sir pk, si mazda... bakit po? any explanation?

**pajerokid** · January 21st, 2005 10:26 AM

Pasensya na po mga peeps, been very busy lately. Sun Cellular is upgrading to a new IN. This is very critical for us to serve you guys better. Please bear with us for a couple of days as we resolve some loose ends.

The IN is the heart of the prepaid network, and the one were installing now is a lot more advanced than what the others have and will serve as the platform for future expansion.

**mantoy** · January 21st, 2005 10:37 AM

Originally Posted by pajerokid

The IN is the heart of the prepaid network, and the one were installing now is a lot more advanced than what the others have and will serve as the platform for future expansion.

talaga, ha? abangan ko yan.

**mazdamazda** · January 21st, 2005 11:33 AM

Originally Posted by pajerokid

Pasensya na po mga peeps, been very busy lately. Sun Cellular is upgrading to a new IN. This is very critical for us to serve you guys better. Please bear with us for a couple of days as we resolve some loose ends.

The IN is the heart of the prepaid network, and the one were installing now is a lot more advanced than what the others have and will serve as the platform for future expansion.

dapat PK mag advertise nga sila ng ganyan... ako rin kaninang umaga ko lang nalaman sa iyo... akala ko hindi pa umaandar ang IN upgrade...

kawawa ang call center natin... hehehe... sakit ng ulo sobra itong 24/7 sa kanila...

**ssaloon** · January 21st, 2005 10:32 AM

minsan pag tumatawag ako sa states, call is not allowed.

**pissword** · January 21st, 2005 10:39 AM

mga ilang araw kaya ito sir pk? salamat po sa info buti naman at hindi due sms traffic

tawag tawag nalang muna hehehe

**CaRGirL** · January 21st, 2005 10:40 AM

i loaded a 250 24x7 card last Jan 1, which is supposedly credited the following day Jan 2, but until today Jan 21, it has not been credited yet. when i call cust care, they just say that "it is still under investigation" or "our system is currently upgrading". once i ask for a manager/supervisor, they hang up. they promised number of callbacks (for feedback) from their manager, but until now... NOTHING. i keep on asking them, if they can not credit me for the 250 that i loaded, that's fine, but what i want to know, is if i load another 250 24x7 card, will it be credited this time, and again, nobody can give me an answer... i feel hopeless with this case.

buti na lang may backup pa ako na smart, i sold my globe line na e...

**CaRGirL** · February 2nd, 2005 11:01 PM

Originally Posted by CaRGirL

i loaded a 250 24x7 card last Jan 1, which is supposedly credited the following day Jan 2, but until today Jan 21, it has not been credited yet. when i call cust care, they just say that "it is still under investigation" or "our system is currently upgrading". once i ask for a manager/supervisor, they hang up. they promised number of callbacks (for feedback) from their manager, but until now... NOTHING. i keep on asking them, if they can not credit me for the 250 that i loaded, that's fine, but what i want to know, is if i load another 250 24x7 card, will it be credited this time, and again, nobody can give me an answer... i feel hopeless with this case.

buti na lang may backup pa ako na smart, i sold my globe line na e...

1 month and 2 days... and STILL!! no feedback...

i called cust care earlier today 5 times!!! and they just keep on disconnecting me. some of the cust care rep were rude. at some point, i already asked for a manager and all they say is "they are in a meeting" or "they are engaged in a call", but my god! 24x7 din silang nasa meeting or in a call?! i dont think so... another thing, a cust care rep forgot to put me on hold or mute, i heard him talking to the manager/team leader and that TL was trying to avoid the call, she keeps on telling the agent to try to handle the call. sabi pa nya... "ayoko nga kunin yang call, ano sasabihin ko?!" then the cust care rep promised that a team manager will call me to update me on the issue, but upto now, I HAVEN'T RECEIVED ANY CALL..

sabi ko nga sa cust care rep... "hinihintay ko na lang na sabihin nyo na: ma'm di na po mareresolve ang issue nyo, itapon nyo na po yang sim nyo at bumili na kayo ng bago!" lech...

i'm sorry, i can't help it, i really have to go to a sun shop tomorrow and file a complaint or whatever just to be able to get a result from this...

poor cust service....

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