Quote Originally Posted by Lew_Alcindor View Post
some background info. cracked the screen of my phone. i want all files backed up before sending it for repair.
Not sure about your phone as you didn't specified the model (or I may have missed it in one of your posts), but you may run into a roadblock if you can't unlock the phone using PIN or pattern with a broken screen. My experience with my two Xperia phones is that, upon connection of the USB cable from the PC, the Companion app prompts me to unlock the phone via PIN or pattern before the phone will allow the Companion app to access the file system (MTP mode).

Still worth a try though. Worst case, if you still have access to it as a USB storage device, just backup the whole thing to a local folder on your PC.