Bank of P.I. - Parusa Na, Discriminatory Pa!

[buriroy]

Bank of P.I. – Sadista Na, Discriminatory Pa!

Why does Bank of P.I. continually make life “hell”
for its clients? I live in south Metro Manila and been
to BPI branches in Alabang Town Center (ATC),
SM-Southmall, BF Paranaque, and A-Z Road in Las Pinas.

The scenario is all the same: pagpasok mo pa lang, ang
haba ng pila sa mga teller’s cages. Usually mga 2 to 3
tellers lang ang operational. Mga 10 to 20 people ang
nakapila per line, kung mga 5 to 10 minutes per transaction,
aabutin ka ng mga 30 to 45 minutes na NAKATAYO!

Ito ang sinasama ng loob ko. Bakit yung ibang bangko
(e.g. – RCBC, PS Bank, Union Bank – where I also have
transactions), pagpasok mo bibigyan ka ng guard ng papel
na may number, tapos may mga upuan where you can sit
down and read newspapers/magazines while waiting for your number to be called.
So kahit abutin din ng 30-45 minutes yung transaction mo, at least hindi naman
nangawit yung paa mo at nagmukhang kawawa na nakapila na
parang pila balde sa poso sa squatter area!

And to add insult to injury, meron isang teller’s window sa lahat ng
BPI branches na ang karatula sa itaas ay nakasulat na “PREFERRED
BANKING CLIENTS-Express Window”. I learned that this is for
BPI Gold Card Holders with P150 thousand and above credit limits.

Pag pasok ng Gold Card Client, deretcho siya sa window na ito where
She/he is greeted with a warm smile plus the words “Good Morning
Sir/Ma’M,.(walang ganito sa “pila balde” usually yung tellers matigas ang mukha at walang greeting)) The client then hands over her deposit/wdrawal slip . The Teller then tells the client to TAKE A SEAT while the transaction
Is being processed. In five to 10 minutes lang, tatawagin na siya and
Tapos na yung transaction! I should know, my wife is a gold card
Holder.(hindi ako mayaman ha, may gold card na siya nung dalaga
Pa siya).

Ayoko sana mag-rant when I start a thread but what finally made me
Write this is meron ako nakasabay sa pila na isang senior-citizen couple na nasa unahan ko. Nakatayo na kami ng close to 40 minutes when the “lolo” said sa kasama niya:
“Umuwi na lang tayo, hindi ko na kaya!” I offered to watch their place for them kaya
Lang like most oldies maprinsipyo sila so umalis na lang.

To Bank of PI: I know you are one of the biggest banks but that doesn’t give
you the right to treat your “small” depositors like ****! How come other banks
can extend simple courtesies and basic comfort to its depositors while you
can’t? Don’t you realize that these “small” depositors (savings deposits
of P50 thousand or less) make up the bulk of your clients and when
taken as a whole form a big bulk of your deposit portfolio? At ang mga
depositing ito ay pinagkakakitaan niyo for you lend this out at a
higher interest spread that your measly deposit rate?
MAHIYA NAMAN KAYO!!!! And to call your big depositors
“preferred”! Ano yung small depositors – “DESPISED”?

Ma karma sana kayo, you insensitive, discriminatory shylocks!

[Elroi]

EPCI bank at BDO, super haba din ng pila. mas maganda nga kung may numbers at tatawagin nalang habang nakaupo ka at nagbabasa ng dyaryo. medyo discriminatory nga yung preffered client window ng BPI..

[Horsepower]

I have savings and checking accounts with them. I was told by the manager that if your ADB for 6-mos never dipped below 500K, you will be given a gold card and you'll be a preferred client.

Iniisip ko nga if I should get the Gold card. Parang maganda lang syang decoration sa wallet kasi kakaiba from the usual blue color of BPI atm cards, same ng Citibank N.A. cards, other than that, wala na.

Tingin ko nga, dapat nila tanggalin yung "Preferred client" lane kasi para nga namang nakaka-discriminate altho siguro gusto lang naman nila mag-extend ng perks para sa mga account holder na malaki ang pinagkatiwala sa kanilang halaga.

Pwede rin, ginagamit nila itong pang-motivate sa mga tao na mag-impok na malaki kasi siempre nga naman magiging preferred client ka. Everyone likes being preferred and pampered diba. Baka yun lang yun.

[teeyoh]

Bank of P.I. – Sadista Na, Discriminatory Pa!

Why does Bank of P.I. continually make life “hell”
for its clients? I live in south Metro Manila and been
to BPI branches in Alabang Town Center (ATC),
SM-Southmall, BF Paranaque, and A-Z Road in Las Pinas.

The scenario is all the same: pagpasok mo pa lang, ang
haba ng pila sa mga teller’s cages. Usually mga 2 to 3
tellers lang ang operational. Mga 10 to 20 people ang
nakapila per line, kung mga 5 to 10 minutes per transaction,
aabutin ka ng mga 30 to 45 minutes na NAKATAYO!

Ito ang sinasama ng loob ko. Bakit yung ibang bangko
(e.g. – RCBC, PS Bank, Union Bank – where I also have
transactions), pagpasok mo bibigyan ka ng guard ng papel
na may number, tapos may mga upuan where you can sit
down and read newspapers/magazines while waiting for your number to be called.
So kahit abutin din ng 30-45 minutes yung transaction mo, at least hindi naman
nangawit yung paa mo at nagmukhang kawawa na nakapila na
parang pila balde sa poso sa squatter area!

And to add insult to injury, meron isang teller’s window sa lahat ng
BPI branches na ang karatula sa itaas ay nakasulat na “PREFERRED
BANKING CLIENTS-Express Window”. I learned that this is for
BPI Gold Card Holders with P150 thousand and above credit limits.

sorry for the inconveniences with the bank. have that experiences too.
but heard that to avoid these things bpi is planning to make the passbook obsolete and in the meantime put up more small express bank branches to handle withdrawal and deposit transactions in addition to atm/e-banking.

[ooba99]

Hi sir buriroy. Kung ako sa yo magpapalit na ako ng bangko. I-close mo na account mo dyan sa arrogant na bangko na iyan. Ipakita mo na me customer right to choose ka. I have seen the arrogance of that bank and calloousness to the need and comfort of its client, malaki man o maliit.

I did this a long time ago i.e. closed my account, when they were still the leading bank. Sabi ko duon sa manager ng bank babagsak sila if they do not change their attitude and indifference to clients. Ayun nangyari na nga. Metrobank is now no. 1 I think.

[Sheep]

i strongly agree with your sentiments.
but there is an easy solution to that
just find another bank and do your transactions there


cheers

[baludoy]

this is so true. sayang oras mo sa pag-pila sa bpi banks dito sa las pinas

from what i heard, the reason behind the teller scarcity in bpi banks is due to some labor union thing. sa dami daw na-absorb ng bpi na mga banko dati, iba't ibang union na daw ang kausap nila kaya ganun. ewan ko ba

[chua_riwap]

BPI depositor din ako. Du'n sa branch namin, mahaba din ang pila pero, mabilis naman ang serbisyo. Kaya ok lang sa amin pumila. Pero madalas, sa ATM na lang namin kinukuha yung pera, kung below P20K ang withdrawals.

Pero eto lang ang napansin ko sa kanila. Noong nilipat ko yung TD ko sa BPI (from UCPB) at nag-open ako ng SA na malaki ang ID, biglang nagbago ihip ng hangin. Lalo na nu'ng kumuha pa ako ng BPI MF. Bwe- he-he! Panay na ngiti nu'ng branch manager. Pinagka-kape pa kaming mag-asawa, tuwing may transaction kami sa kanila at inaalok pa ako ng Car Loan.

Samantalang nu'ng una, pag may tinatanong kami sa Customer Service, no pansin sila sa amin. Yan ang BPI!

[chua_riwap]

Hi sir buriroy. Kung ako sa yo magpapalit na ako ng bangko. I-close mo na account mo dyan sa arrogant na bangko na iyan. Ipakita mo na me customer right to choose ka. I have seen the arrogance of that bank and calloousness to the need and comfort of its client, malaki man o maliit.

I did this a long time ago i.e. closed my account, when they were still the leading bank. Sabi ko duon sa manager ng bank babagsak sila if they do not change their attitude and indifference to clients. Ayun nangyari na nga. Metrobank is now no. 1 I think.

Tama. Mas ok serbisyo sa MetroBank. May no. sytem at libre dyaryo, habang nakaupo kang naghiintay sa no. mo.

[theveed]

Most big local banks have super long lines, numbered or not, you still have to wait...

With BPI, I've been using the branch inside Meralco compound, the odds of you seeing more than 5 folks lining up is really, really slim unless it's lunch time.

I go to that BPI and BDO branches 3-4x a month, rarely do I have to spend more than 15mins to finish up in both branches.

There's just too much red-tape with local bank processes like the annoying "Override pleayezzz..." hehehe.

Other than that, pare-parehas lang unless it's a small bank or a small-market location.

[empy]

kaya dapat online banking para iwas :headache:

[cutedoc]

dunno if this will be applicable, but some banks offer pick ups, and some banks, especially when there be a long line, i will just leave the "bag" to the teller and she will come back to be that afternoon or next day;

it is better if you have some inside friens to prevent queue, connection perhaps is the appropriate term, though you are not really over taking the line but you could or the bank could do something about your case;

if you arent satisfied with the banks' performance, change your bank=)

[boybi]

You could always choose another bank.

Sa totoo lang, mas mahaba ang mga pila sa mga EPCI-BDO banks. Siksikan talaga sa loob ng bank. Yung isang branch dito malapit sa amin, hanggang sa street na ang pila in some days.

[Hero]

i never opened at bpi and bdo precisely because parang palengke-public health clinic-pila sa sine ni sharon-gabby ang mga linya dito...kaya ng robinson's bank ako! walang tao..ganon rin katagal ang paghintay mo hahaha!

[Honda97]

about the preferred line, that's their idea of good service to those that really count... it also makes you want to be a preferred client which could mean consolidating all your accounts into BPI... i used to be a depositor of BPI because of their branch network. but it seems like they don't care about you unless you're a big client.

so i got fed up and switched to chinabank. they give really good service. they even arranged it such that i my sig cards would be available in the two branches i deal with so i can encash checks in both branches.

i also tried rcbc. their sig cards are online so they can verify your signature in any online branch!

i know that the strategy of most branches is to make available other services like phone banking and internet banking so there won't be so much people lining up at the branches. but i guess many people still prefer going to the branches for their transactions.

[teeyoh]

You could always choose another bank.

Sa totoo lang, mas mahaba ang mga pila sa mga EPCI-BDO banks. Siksikan talaga sa loob ng bank. Yung isang branch dito malapit sa amin, hanggang sa street na ang pila in some days.

sa Land Bank ko naman naexperience sobra dami ng kliyente siksikan talaga lalo na't pagdating ng sweldohan ng mga veterans at retired government employees. pero mas maganda pa ring pumila kung pera na - kesa bayad ka na eh pila pa rin...

[chua_riwap]

i never opened at bpi and bdo precisely because parang palengke-public health clinic-pila sa sine ni sharon-gabby ang mga linya dito...kaya ng robinson's bank ako! walang tao..ganon rin katagal ang paghintay mo hahaha!

Robinson's Bank, kahit walang tao, mabagal serbisyo?

Ayos yan.

[Hero]

ya..iisa lang ang teller nila..ang bagal pa..magrereceive lang ng late deposit na check 20mins.. dalawa lang kaming cliente naghihintay! ahahaha isa sa mga dahilan na masarap mabuhay talaga oo! ahahaha..ewan lang natin ibang branch ha...sa alabang ako...hihihi

[buriroy]

Hi sir buriroy. Kung ako sa yo magpapalit na ako ng bangko. I-close mo na account mo dyan sa arrogant na bangko na iyan. Ipakita mo na me customer right to choose ka. I have seen the arrogance of that bank and calloousness to the need and comfort of its client, malaki man o maliit.

I did this a long time ago i.e. closed my account, when they were still the leading bank. Sabi ko duon sa manager ng bank babagsak sila if they do not change their attitude and indifference to clients. Ayun nangyari na nga. Metrobank is now no. 1 I think.

Actually, matagal ko na tinanggal pera ko sa BPI. But one of my business
partner's accounts is with this bank. So I have no choice but to go there
when I have to deposit money to his account.

[ooba99]

Wala namang problema if the bank have many clients to serve, especially during lunch breaks and every 15th or end of the month. This means that they are patronized at maganda ang standing/performance ng bank.

But the issue at hand, I think is service to the client. Paano ba nila masusuklian ang mga cliente na nagpalaki sa kanila. At yung pagdami ng cliente during specific time and days, alam na nila yun. Di na bago yan, at paulit-ulit lang. They should anticipate and prepare for that. Dapat nuon pa nila ginawan ng paraan.

The preferred cient strategy is good but it has its downside. The best way to implement this, in my opinion, is to be discreet about it. And not to let the other clients feel that they are discriminated. Ang BPI, marami ng cliente nawala dahil dito, IMO. And I'm one of them.

What the banks can do at least are: 1. provide the clients with waiting chairs, 2. Provide them with something to read, like magazines and newspapers, 3. Or something to watch, like a TV set at the waiting area, 4. Utilize the number system so at least the client knows how long he/she will be waiting, 5. Over-lapping lunch and coffee breaks for the tellers so the number of tellers are at the maximum during the peak client presence, 6. Multi-tasking of supervisors so there can be additional tellers during extra-ordinary situations. Marami pa akong ibang paraan na na-i-isip just to address this problem.

It's so unfortunate that some banks, including BPI opted to be complacent and some chose to ignore these kind of complaints, calling it trivial.

If those remedies that I mentioned will be additional expense for them, so be it. They owe it to their clients, whether big or small.