In a Facebook post on Monday, the airline explained that it was investigating the incident, which happened on Saturday. An unidentified female passenger reportedly “expressed dissatisfaction, prior to departure, at having to stow her baggage appropriately as requested by the cabin crew member.” Despite her fury, the attendant gently assisted the passenger in placing her carry-on baggage in the overhead compartment.
Upon disembarkation from the aircraft, the frustrated female passenger allegedly slapped the face of another flight attendant, Madel Ty.