How about the story of the passenger? I'm doubtful on the part na sinabi "ayaw ko nang elaborate pa". She maybe leaving out the part why she got slapped in the 1st place.
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What could the FA have done to deserve a slap in the face though? Kung ako yung pasahero, short of the FA cursing out or physically doing harm to me or my family, i would not respond with a slap.