Protest Against Isuzu Trooper 2003 (PAIT)

[paulchua]

[SIZE=3]It is with GREAT DISAPPOINTMENT AND FRUSTRATION that I start this thread to document my complaint with regards to the unsatisfactory performance of “IZUZU TROPPER”.[/SIZE]
[SIZE=3] [/SIZE]
[SIZE=3]I bought a 2003 model “IZUZU TROOPER” from GENCARS MAKATI and have been CONSISTENTLY FOLLOWING THE REQUIRED SERVICE SCHEDULES by ISUZU. My unit has been religiously maintained with their service center and I have NEVER MISSED A SERVICE SCHEDULE. I would also comment that despite their high cost of having my unit serviced by their service center, I decided to have my unit serviced by them to prevent any major problems which may result to engine malfunction. The cost and price of reliability!!! going home from baguio with your family sleeping and knowing that you will reach home safely!!! price of reliability![/SIZE]
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[SIZE=3]In middle of 2006, a defective part was found to cause a major problem in my unit and this was REPLACED UNDER WARRANTY. This part was identified as “oil-water control valve”. The cost of the defective part was made know to me in the amount of P70,000 and was replaced free of charge after investigation that IT WAS A DEFECTIVE PART COVERED UNDER WARRANTY. However THE AMOUNT OF TIME LOST AND DISCOMFORT CANNOT BE COMPENSATED.[/SIZE]
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[SIZE=3]I had my unit again in their service center for the 80,000 regular maintenance and paid a total of more than P20,000 three weeks ago. [/SIZE]
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[SIZE=3]I am at a loss for words to inform you that after three weeks my unit is AGAIN DEFECTIVE. A tow truck was used to bring the unit back to their service center on a late Saturday night. To make matters worst, IT WAS THE SAME PROBLEM AS IT WAS BACK IN THE MIDDLE OF THE YEAR. The same part is defective. THE MALFUNCTION CAUSED WATER TO CROSS OVER TO THE ENGINE CYLINDER HEAD AND LIKEWISE OIL TO THE RADIATOR. The brand new “oil-water valve” which was REPLACED LAST MIDDLE OF THE YEAR IS DEFECTIVE AGAIN and this caused me IMMEASURABLE DISCOMFORT. [/SIZE]
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[SIZE=3]To make matters worst, I was informed that the repair of my unit will over P150,000. I paid good money for my unit and likewise for the required service from your company. I may have made the mistake of buying the unit. It is ONLY THE HANDS OF THEIR SERVICE TECHNICIANS AND PARTS USED BY THEIR SERVICE CENTER that touched my unit. [/SIZE]
[SIZE=3] [/SIZE]
[SIZE=3]To summarize my complaint, I bought a brand new 2003 Isuzu Trooper. This unit is regularly serviced and maintained by Isuzu dealer, Gencar Motors, and a major part as found to be defective which resulted to damage to the engine and requires repair cost amounting to over P150,000. This is definitely a product that has a major defect. How could a brand new car, serviced by its own service center, have a major damage to the injector twice in over four months? [/SIZE]
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[SIZE=3]the technical report showed that there was a defect in the injector seal that caused the water to cross over to the cylinder head! DAMN![/SIZE]
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[SIZE=3]please email me if experience the same problem and get ISUZU recalled back to factory and off the road. DAMN hindi mura ang P1.7Million!!!!![/SIZE]
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[SIZE=3]mannyphph*yahoo.com[/SIZE]

[jarhead]

sir, the injectors prob of the trooper is only somewhat common... my family have the same year model and we had the injectors replaced twice also... but all was under warranty together with some sensors also.. the same rpob as yours, the rubber seal sa injectors bumigay... the injector prob is somewhat common sa trooper... but the ones being replaced are already reconfigured or upgraded already... wala naman kami prob sa aming trooper already.. been running nice for quite sometime already.... and we use it for travelling long trips....

[mazdamazda]

The problem is that many Troopers are now out of the standard 3-year warranty coverage.

[boybi]

The problem is that many Troopers are now out of the standard 3-year warranty coverage.

hindi naman yata nag offer ng 3-yr warranty ang isuzu. 50K kms or 2yrs lang yata.

[boybi]

paulchua, we understand your frustration with your trooper, but you don't have to flood all the isuzu threads with your frustrated posts. all of your posts, save for this one, were already deleted, fyi.

[papao]

nag offer sila ng 3yr warranty, mga patapos na ata nun un 2004 or ng umpisa ng 2005

[Eismann]

If that means 2004/05 models have a warranty until 2007/08? Those 2003 models' repair costs will be solely borne by the owner...tsk...tsk..tsk, big headache.

[theveed]

That's why you see so many local troopers for sale at around the 40-50K odo range all the time.

[progen]

My opinion.

Hmmm... I dont think its all Isuzu's fault ...
After 3 years, 80TKM plus, ... please consider wear and tear, how the vehicle was used ( or abused) - which the manufacturer will never know.

[Bogeyman]

Hmm, oo nga naman. How was the vehicle treated within those three years? Was the usage consistent with the manufacturer's recommendation as stated in the manual i.e. not intended for racing, rallying, overloading and the like? How about the use of improper/unspecified fuels, lubricants and fluids; was ample care taken to avoid this? Did the vehicle or any of its parts/components undergo unauthorized modification, or were improper accessories installed, adversely affecting overall vehicle performance?

[20vanda01]

My opinion.

Hmmm... I dont think its all Isuzu's fault ...
After 3 years, 80TKM plus, ... please consider wear and tear, how the vehicle was used ( or abused) - which the manufacturer will never know.

...but there are all other cars that were used and abused more than Isuzu, but don't have that kind of problem.

[Kikkomann]

Notorious na talaga yang GenCars na yan na palpakin, way back 1990s nung nagwowork pa yung ermats ko sa Fortune Group of Companies (same corp. umbrella ng GenCars).

[av8or5]

I share your sentiments on your problem. I too have a 2003 isuzu trooper bought at gencars batangas. Sad to say, the car performs eratically and problems with regards to fuel injectors of the vehicle is know to them as well. I have heard of the same stories over and over again. Sadly, Isuzu will not recall those vehicles even if outside the warranty period unlike if we were in the states. I guess because our laws are not that good.

My vehicle is showing signs of fuel injector problems when they check the compression or something like that when I had my car serviced a couple weeks back. The replacement parts and labor can cost me P10k-P13k. Although not the same as yours, it is within the fuel injector system of the vehicle. My car only has 32k kilometers.

sadly, it is an expensive car, which doesnt have the durability of isuzu engines. maybe the diesels and bad parts makes the cars reputation even worse.

I am already cotemplating on selling the vehicle, but the value is so low, that either i cash it in or just stick with the vehicle.

I just hope and pray that my vehicle wont incur a huge expense in years ahead or Ill make sure I dont buy any isuzu vehicles in my lifetime.

so sorry to hear your experience. I just hope that if many isuzu trooper owners reports this to the proper agencies, maybe they can do a recall...but knowing this country...good luck to us.

[oliver1013]

Dudes 1.7M is 1.7M!!! Talagang masakit yan considering na religious pa ang maintenence sa casa(mahal nun ha). Not to mention the abala and embarrassment involved pag tumutirik sasakyan mo. Plus mo pa yung kaba mo pag tumatakbo ka na baka anytime masiraan ka. With the trooper's reputation baka pag binenta pa yan bagsak na talaga yung presyo.

[paulchua]

My opinion.

Hmmm... I dont think its all Isuzu's fault ...
After 3 years, 80TKM plus, ... please consider wear and tear, how the vehicle was used ( or abused) - which the manufacturer will never know.

not three years.. almost four years.
this vehicle is used only for manila and farthest baguio..
all lubricants, oils, water and coolant were supplied by gencars isuzu.

i disagree that you consider the injector as part of wear and tear.. because the injector is part of the engine. this is not similar to a ball joint or underchasis. the engine is the heart of the vehicle. it was maintained by isuzu dealer.

once a week, two adults and two kids ride in the trooper. everyday im by myself.. it is not an abused vehicle.

how can such an expensive vehicle suffer three injector change in less than two years? and you still do not consider this a defect?

are you in isuzu agent?

[paulchua]

Dudes 1.7M is 1.7M!!! Talagang masakit yan considering na religious pa ang maintenence sa casa(mahal nun ha). Not to mention the abala and embarrassment involved pag tumutirik sasakyan mo. Plus mo pa yung kaba mo pag tumatakbo ka na baka anytime masiraan ka. With the trooper's reputation baka pag binenta pa yan bagsak na talaga yung presyo.

pards thanks for the sentiment... really appreciate it.

yes.. i have the documents and the service records to show that this was maintained by gencars isuzu. and their last rechnical report? findings?
injector seal broke and water entered the cylinder head.

damn, i have had toyota hilux, mitsubishi pajero, lancer, nissan sentra and patrol.... never pa ako nagka overhaul coz maingat ako sa kotse... all were service center maintained.

never like this junk trooper.
thanks for the sentiment..

[Bogeyman]

Mauuso na naman yata ang lemonade sa mga car manufacturers ah, tamang-tama, malapit na naman ang El Niño. :D

[paulchua]

I share your sentiments on your problem. I too have a 2003 isuzu trooper bought at gencars batangas. Sad to say, the car performs eratically and problems with regards to fuel injectors of the vehicle is know to them as well. I have heard of the same stories over and over again. Sadly, Isuzu will not recall those vehicles even if outside the warranty period unlike if we were in the states. I guess because our laws are not that good.

My vehicle is showing signs of fuel injector problems when they check the compression or something like that when I had my car serviced a couple weeks back. The replacement parts and labor can cost me P10k-P13k. Although not the same as yours, it is within the fuel injector system of the vehicle. My car only has 32k kilometers.

sadly, it is an expensive car, which doesnt have the durability of isuzu engines. maybe the diesels and bad parts makes the cars reputation even worse.

I am already cotemplating on selling the vehicle, but the value is so low, that either i cash it in or just stick with the vehicle.

I just hope and pray that my vehicle wont incur a huge expense in years ahead or Ill make sure I dont buy any isuzu vehicles in my lifetime.

so sorry to hear your experience. I just hope that if many isuzu trooper owners reports this to the proper agencies, maybe they can do a recall...but knowing this country...good luck to us.

pards,

we have options we can exercise. iba kc pag engine na ang pinagusapan.. its not a wear and tear part na hindi pwedeng i-complain. there are agencies that we can use to protect consumers. as i said... hindi ito wear and tear na pwedeng i-dedma.

[SIZE=3]I believe this is defined by the Supreme Court as “hidden defects” or defined as “Defects in goods sold which are hidden defects against which the vendor warrants the vendee. The injector in your Trooper is found to be defective three times in the last two years as evidenced by the service record.[/SIZE]
[SIZE=3]Likewise, the term WARRANTY was also defined by the Supreme Court as “In the case of the sale of merchandise, even in the absence of any stipulation, the vendor impliedly warrants the article sold against hidden defects which make it unfit for the use for which it is intended”. [/SIZE]

if you want to be protected against this defect, maybe you can consider to join me in filing the protest.

my prayers.

[paulchua]

...but there are all other cars that were used and abused more than Isuzu, but don't have that kind of problem.

thanks for the sentiment pare

[paulchua]

Hmm, oo nga naman. How was the vehicle treated within those three years? Was the usage consistent with the manufacturer's recommendation as stated in the manual i.e. not intended for racing, rallying, overloading and the like? How about the use of improper/unspecified fuels, lubricants and fluids; was ample care taken to avoid this? Did the vehicle or any of its parts/components undergo unauthorized modification, or were improper accessories installed, adversely affecting overall vehicle performance?

the vehicle was treated with care... never had another hand laid on my trooper. used only city driving, 3x baguio, never used for racing etc, no overloading, used philippine diseal from petron, caltex and shell, all lubricants and fluids were bought from isuzu gencars, never overheated, followed the regular service schedule. even had the radiator replaced because it was recommended by the service crew, never used a replacement part, all original as can be shown by the service record (it is in my possesion), no modification etc done because it is brand new vehicle.
now i hope you understand my sentiments pare....