Yup. The Branch Manager won't appear unless you insist.
I suggest bring a lawyer too, or someone who's old enough & very familiar with the law. Let him dress up neatly, with coat & tie preferably, then let him do the talking. Di ka seseryosohin if you go alone with very little knowledge about the rights you have especially if what you know is just to complain & complain & threat them that you would report to the DTi.
Tama nga si OB, sinabi niya sa isang thread, when you go to a dealer na parang paranoid ka and what you wear is just something pambahay-like lalo ka susubukan isahan ng dealer because you would appear vulnerable whereas if you dress up nicely with a companion that's very knowledgeable to boot, you'll be more respected.
Of course you need not hire a lawyer, kung may kakilala lang. You can even bring your dad along if you think he's already knowledgeable enough about your rights.





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