Cebu Pacific - Bad, Bad Service

**Syuryuken** · January 13th, 2015 06:07 PM

bente singko sentimos lang ng cebupac yang multa nila

**Monseratto** · January 13th, 2015 07:53 PM

Difference between a great and just another budget airline... Ang tahimik naman ng mga Gokongweis.

Tony Fernandes sends out personalised messages thanking customers
PUBLISHED ON JAN 13, 2015 11:12 AM 968 239 0 0
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BY JEREMY LEE

AIRASIA boss Tony Fernandes has sent personalised messages thanking customers of the airline, pledging that the airline will overcome the crisis from the crash of flight QZ8501, which went down on Dec 28 en route to Singapore from the Indonesian city of Surabaya.

The accident, the first major setback for the Malaysia-based airline after 13 years of success, has given rise to accusations by the Indonesian authorities that the airline had no permit to fly the route on a Sunday and a rebuttal by Mr Fernandes' office that the airline did.

The Transportation Ministry suspended AirAsia's flight permit for the Surabaya-Singapore route on Jan 2 over the alleged violation.

But Mr Fernandes, in the e-mail message sent out on Tuesday apparently to registered passengers who had booked AirAsia flights, said the airline was "committed to reviewing and improving our products and services", and would provide customers "nothing but the best".

He also gave thanks for the "warmth and support" and "messages of love and encouragement" shown during "the most difficult weeks" of his life since starting the airline.

Resolving to provide updates of the investigation, Mr Fernandes added: "Even in our toughest times, we will continue to be the world's best and be better for you."

The message came as search teams retrieved the flight data recorder of the plane, one part of the black box, in the Java Sea on Monday, and reports said the other part, the cockpit voice recorder, was found on Tuesday, 20m away from the first part

- See more at: AirAsia flight QZ8501: Tony Fernandes sends out personalised messages thanking customers - South-east Asia News & Top Stories - The Straits Times

**lowslowbenz** · January 13th, 2015 09:04 PM

Oh yeah, I got an email too, just this morning. And he/they were asking for prayers as well.

Damn classic move. No wonder he is so successful in his venture.

**chua_riwap** · January 14th, 2015 09:58 AM

Originally Posted by Monseratto

Difference between a great and just another budget airline... Ang tahimik naman ng mga Gokongweis.

- See more at: AirAsia flight QZ8501: Tony Fernandes sends out personalised messages thanking customers - South-east Asia News & Top Stories - The Straits Times

Bastosan na......

**macsd** · January 14th, 2015 01:30 PM

Originally Posted by lowslowbenz

Damn classic move. No wonder he is so successful in his venture.

No wonder when saw this young chinese girl, 5'5" tall beauty with smooth skin in p3kp3k shorts at Greenbelt 5 Rolex store, in a few second here come's Tony. Those who succeed are blessed indeed.

Now that NAIA will be a no flight zone tomorrow & Monday, will the goverment pay for the inconvenience it's directive has caused to all airline & passengers brought about by the cancellations & delay it will cause. This goverment should act as they speak the same manner they have penalize CP.

**shadow** · January 14th, 2015 01:42 PM

^you're gotta be kidding if you're faulting govt to implement a no fly zone during the pope's arrival...

**dreamur** · January 14th, 2015 01:49 PM

Lol, lahat naman kasalan ng gobyerno para kay pareng mac

**Altis6453** · January 14th, 2015 02:40 PM

Originally Posted by macsd

Now that NAIA will be a no flight zone tomorrow & Monday, will the goverment pay for the inconvenience it's directive has caused to all airline & passengers brought about by the cancellations & delay it will cause. This goverment should act as they speak the same manner they have penalize CP.

This is an exercise of the State's police powers ---- for a valid reason which is to ensure the safety of a visiting foreign head of state. So, anung payment ang kailangan? Inconvenience? The papal visit was announced several months before and it stands to reason that those who made travel plans on those dates SHOULD HAVE CHANGED THEM ACCORDINGLY to avoid the inconvenience.