Hi just wanna share the experience of this Ford Club PH (FCP) member regarding his Ranger Wildtrak. We are trying to make FGP do something concrete and do what is RIGHT!

Link in his FB page...

https://www.facebook.com/camo7e?fref=ts


last august 26, i got a call from ms. jao, customer relations manager of ford group philippines, asking if i would be interested to meet with them regarding the demand letter i have given them about the LEMON UNIT that they sold me.

she kinda asked if i would be interested to meet or "tuloy na lang ang demanda", not exactly verbatim, but something to that effect…

since i would be indisposed in the coming weeks, i just asked her to speak with the law firm overseeing my interest on the matter.

at any rate, she did agree to phone my lawyer, as i did tell her that i've given discretion to the lawyer on what to do about the issue…

fast forward 4th of september, ms. jao did not get in touch with my lawyer but instead sent a letter which basically reiterated what ford group philippines has been saying all along about the matter : that the only responsibility that they have on defective vehicles that they sell is to have them fixed, basically stating that no matter how long they take to fix said defective vehicles, in my case, running 4months now, and no matter how many times they take to get it right, in my case, three times running...

parang china units lang.

this same stance is what ford group philippines brought to the table in our mediation conference with the DTI on the consumer protection complaint that i filed against them.

anyway, during the course of our conversation, it was revealed that they, fgp, ms. jao in particular, has been following this page, which was, for all intents and purposes, created to bring attention to the kind of customer service that ford group philippines provide to their clients…

hi ms. jao! wala pa balita sa cluster trim nung trekker ko?

at any rate, i really can't fault ms. jao as i believe she does not wield enough authority to bring my problem with ford group philippines to an amicable resolution to begin with…

and since ford group philippines does not seem to have interest in resolving the problem with the defective vehicles that they sell, as stipulated in the demand letter given to them on the matter, we are constrained to file a test case against ford.

it's a long road i know, but what else have i got to lose?

i basically donated 1.8M to ford, since the vehicle they sold me did not serve its purpose…