*dvldoc: I just got a reply from the technical head of Fleetguard Singapore and he states : "First part is to answer the question on the FF5116.

Appreciate if you can verify with the customer on the source where he had purchased this p/n?
- For example, an invoice issued by the seller where the customer had bought the part from

This will better enable us to identify whether the filter is genuine or not. Based on the photos provided, we are not able to determine whether the product actually comes from us or not. A good verification source will be the purchase tax invoice from the retailer as indicated above.

Based on our data, FF5116 is sourced from an external party in Turkey, which meets our requirement as per stated in our product information catalog and covers under our warranty. So far, there had not been similar complaint received from other regions.

The second part is to answer your other questions on the variances which you had noticed on Fleetguard products from us.

Thanks for your valuable feedback and we really appreciate it.

Moving forward, Corporate had since taken notice of all these variances on our products and do rest ensure that we are working towards resolving all these variances. We will constantly keep you updated on any latest developments on our products."

I will follow-up with Fleetguard regarding your other questions.