
Originally Posted by
awallit
Solid words. Amen to that sir. Being a manufacturing engineer in both Japanese and American automotive manufacturing companies I could confidently say that the dedication to quality is thesame. There is customer focus and the build quality is measured thesame. The manufacturing quality could not differ a lot at least here in Asia where I’ve seen best practices in production systems.
The American companies build their giant manufacturing operations (parts and auto) here in Asia primarily in Thailand and China (GM includes Korea). The Japanese has their biggest operation in thesame countries as well. So the playing field in manufacturing and sources of materials and suppliers are thesame. Japanese has some variants manufactured in Japan, so are the Americans importing units from North America. There is common platform in their sources on units.
The big difference is how they roll their parts and service operation. It is here where Ghosthunter's point comes in. I am not saying Japanese and American companies are thesame at this point. They differ and I know the difference being truthful and honest. This is to compare Toyota, Honda and maybe Mitsubishi with Ford and Chevrolet.
Ford invested so much on this field (being at the top rank in JD Power Survey) while GM-Chevrolet has much to work on but is not very far from this juncture. Chevrolet knows what it lacks and programs are being rolled out focusing on meeting customer expectations. Aftersales support is a big work to hurdle but at least the direction is set.
Here in Pasig, improvements are being done in facilities, process, people training, technical, and compliance to standard pricing. Understanding the customer is very important, and the above are basic expectations that a service provider should deliver. We are making things happen to deliver it.
In this thread, we learn a lot. The number one detractor , Ghosthunter, is actually providing the juicy feedbacks. He gets me going actually. Good and bad feedbacks are springboards to better the service. I hope Chevy Dealer network will grow. Not only in numbers (which is to happen this 2011), but also grow inside… where people work under the Chevy brand.
As the Cruze family grows, the company grows with you.