2010 Chevrolet Cruze!

[ghosthunter]

i feel like i get my money's worth. it feels much much much more solid! :D and the interior feels like its built and put together compared to the competition hope more people would realize this...

I hope more people would realize that brand new car ownership does not stop at the car itself but also includes the aftersales services of the casa during & after the warranty period.

As I have mentioned before, I don't really fault the car (much). The car is really nice overall.

It is the Chevy brand that I am worried about. As many previous Chevy vehicle owners have experienced, Chevy was known to have expensive parts and labor and frequently parts are not available, requiring a long wait for it to be ordered and shipped to the Philippines.

The "new" management of Chevy has promised major changes including cheaper labor & parts and immediate availability of spare parts too. But it seems the reality of the situation is falling far short of the promises made.

[marlboro2000]

I hope more people would realize that brand new car ownership does not stop at the car itself but also includes the aftersales services of the casa during & after the warranty period.

As I have mentioned before, I don't really fault the car (much). The car is really nice overall.

It is the Chevy brand that I am worried about. As many previous Chevy vehicle owners have experienced, Chevy was known to have expensive parts and labor and frequently parts are not available, requiring a long wait for it to be ordered and shipped to the Philippines.

The "new" management of Chevy has promised major changes including cheaper labor & parts and immediate availability of spare parts too. But it seems the reality of the situation is falling far short of the promises made.

They should put their acts together at huwag na nilang hintayin na dadami pa ang problema. Nabangkarote na sila dati dahil sa kapapabayaan huwag na nilang ulitin pa dahil iba na ang mga clients nila ngayon >>> MGA PALABAN at isa na ako diyan. Hindi ko sila tatantanan kapag sa akin na nangyari ang mga ganyang kapalpakan.

[Epats]

Kumusta na nga pala yung Cruze ni Sir Resident Evil? Sir, how're you doing? Ayaw mo na ba i-follow up yung cruze mo? Mas maganda ba sir yung LT na loaner car? ha ha ha

Si sir electone na una nagpa-PMS. Sir how's the weather down south? Ok pa rin ba ride ng cruze mo, wala pa mga rattles, ticks, or buzzes?

[dennis22]

I hope more people would realize that brand new car ownership does not stop at the car itself but also includes the aftersales services of the casa during & after the warranty period.

As I have mentioned before, I don't really fault the car (much). The car is really nice overall.

It is the Chevy brand that I am worried about. As many previous Chevy vehicle owners have experienced, Chevy was known to have expensive parts and labor and frequently parts are not available, requiring a long wait for it to be ordered and shipped to the Philippines.

The "new" management of Chevy has promised major changes including cheaper labor & parts and immediate availability of spare parts too. But it seems the reality of the situation is falling far short of the promises made.

for whatever its worth, my cruze's engine sprocket gave in last monday (hence the check engine indicator going off) went to my dealer tuesday (chevy shaw) s.a told me that they will have to request for that part kasi nga it's not readily available.come wednesday i made a follow-up to the parts requestor (mam julie) and she told me that saturday is the delivery time for the sprocket that was requested,told her that i have a scheduled out of town trip on saturday and i'll use my cruze so i requested her to fast track the delivery because this will be inconvenient on my part.Julie didn't promised but said she will try to have the parts ready before saturday.true enough she called me thursday morning informing me that the requested part is ready come lunchtime, i immediately went to their shop 130pm and the service people began to work on my cruze.their office is only til 5pm but they extended til 545pm til my cruze is perfectly fitted with a new engine sprocket.sometimes we just need to be open to the service centers so that special accommodations can be arranged,im very happy with the service i got from chevy shaw hence this story of how customers must be taken cared of by dealers. i do hope other chevy service people realize this (dont even know if this little win by chevy shaw will be read/circulated to the other dealers) but i guess they are really trying.

[marlboro2000]

Ah may sa shaw din pala. Anyways, since your cruze is still under warranty, did you pay for that particular sprocket? Did they charge you?

[Epats]

for whatever its worth, my cruze's engine sprocket gave in last monday (hence the check engine indicator going off) went to my dealer tuesday (chevy shaw) s.a told me that they will have to request for that part kasi nga it's not readily available.come wednesday i made a follow-up to the parts requestor (mam julie) and she told me that saturday is the delivery time for the sprocket that was requested,told her that i have a scheduled out of town trip on saturday and i'll use my cruze so i requested her to fast track the delivery because this will be inconvenient on my part.Julie didn't promised but said she will try to have the parts ready before saturday.true enough she called me thursday morning informing me that the requested part is ready come lunchtime, i immediately went to their shop 130pm and the service people began to work on my cruze.their office is only til 5pm but they extended til 545pm til my cruze is perfectly fitted with a new engine sprocket.sometimes we just need to be open to the service centers so that special accommodations can be arranged,im very happy with the service i got from chevy shaw hence this story of how customers must be taken cared of by dealers. i do hope other chevy service people realize this (dont even know if this little win by chevy shaw will be read/circulated to the other dealers) but i guess they are really trying.

Now there's that bright side of the day! Big hands for Chevy Shaw :bravo: Congratulations! Dennis, thanks for posting. Maybe you didn't have to, it's their job. But you did. :grin2:

[marlboro2000]

Anong cause ba bakit nasira ang sprocket?

[awallit]

i believe chevy pasig simply has many promises that they do not commit to and because of them, TCCCI gets lower ratings. I still think there's time for improvement

What was committed was committed eeeyaaan. TCCCI does not get bad ratings because of Chevy Pasig. They are working with us to build the brand. If there are dealers that do not commit to the standard PMS, they should be dealt with accordingly by the Distributor who protects the Brand. I myself will be their no. 1 supporter and willing ally on this.

If you have issues with Chevy Pasig, any commitment by my team that they did not commit to, let me know! I'm dead serious in every commitment I made in this thread.

[marlboro2000]

What was committed was committed eeeyaaan. TCCCI does not get bad ratings because of Chevy Pasig. They are working with us to build the brand. If there are dealers that do not commit to the standard PMS, they should be dealt with accordingly by the Distributor who protects the Brand. I myself will be their no. 1 supporter and willing ally on this.

If you have issues with Chevy Pasig, any commitment by my team that they did not commit to, let me know! I'm dead serious in every commitment I made in this thread.

I am surprised why Chevy Pasig was put into the limelight when in fact the issue is - the cruze owner had it serviced at Quezon Ave?

[marlboro2000]

Sir Awallit,

Since you are part of the whole chevy team, may I suggest that you will bring the following matters into your meetings with the big bosses.

1. Uniform pricing for all service centers of chevy. This way, we can have it serviced to the service center nearest us para naman makatipid kami sa gas and we don't have to worry about different prices of labors and parts.

2. Make the rest of your dealers to COMMIT 100% to what have been committed and make no mistakes in making unnecessary excuses.

And for us, cruze owners, let it be a lesson to check before hand (ask quotations from different dealers/service stations and for the benefit of us all here, POST IT para alam ng lahat kung may pagkakaiba at para malaman din natin kung saan tayo magpapaservice na hindi tayo tinataga.

Let us all join forces para ma-improve ang service ng chevy. Mag-ingay tayo kung kinakailangan para mabigyan pansin kaagad ang ating mga problema.

[marg]

pinagpag lang po ung pollen filter
oil filter 820
engine flush 282.36
brake cleaner 312.5
oil x5 3348.2
etc 181.82
vat 861.34
labor 2232.14
total 8039.15
6 months 900kms. plang tinakbo.
d nga po ako babalik dun eh...

Labor 2232 plus Vat 861, for just an Oil Change. Oil Filter for 820. RACKET na ito.

VOLVO filter ko I buy for just 350p.

Oil change 250p labor lang sa Shell.

[ghosthunter]

for whatever its worth, my cruze's engine sprocket gave in last monday (hence the check engine indicator going off) went to my dealer tuesday (chevy shaw) s.a told me that they will have to request for that part kasi nga it's not readily available..........

..............snipped.............

.......... my cruze is perfectly fitted with a new engine sprocket.sometimes we just need to be open to the service centers so that special accommodations can be arranged,im very happy with the service i got from chevy shaw hence this story of how customers must be taken cared of by dealers. i do hope other chevy service people realize this (dont even know if this little win by chevy shaw will be read/circulated to the other dealers) but i guess they are really trying.

What is more alarming is why did your engine sprocket become defective in the 1st place??

[shermanWTC]

pinagpag lang po ung pollen filter
oil filter 820
engine flush 282.36
brake cleaner 312.5
oil x5 3348.2
etc 181.82
vat 861.34
labor 2232.14
total 8039.15
6 months 900kms. plang tinakbo.
d nga po ako babalik dun eh...

Sino SA ang nag-attend sayo sa Quezon Ave.? Medyo mahal nga.

[ghost recon]

Pasali po... Bakit po kaya dihamak na mas cheaper ung 1st PMS nyo kesa sakin?
labour 2232.14
parts 4763.86
P.O.L. 181.81
misc 861.34
TOTAL 8039.15
Chevy Quezon Ave. nga po pala. d po kaya ako ntaga nung mgau yun...?
1.8 LS Manual po

parang hold-up

[topak09]

Sino SA ang nag-attend sayo sa Quezon Ave.? Medyo mahal nga.

nakasulat sa Invoice Calluen Santiago po and Service Advisor.....

[shermanWTC]

nakasulat sa Invoice Calluen Santiago po and Service Advisor.....

Thanks. Sa Quezon Ave din kasi ako mag papa 1st PMS very soon. Papa quote muna ako. Check ko kung same lang.

[dkas]

[QUOTE=Epats;1610909]Sir, what do you mean may sabit??



hindi pumapasok ng smooth sir eh. parang ang gaspang pag nag shift. parang may humaharang. Pina check ko na siya sabi antayin ko na lang daw pag hindi na talga ma shift for replacement.

[batang_raon14]

The "new" management of Chevy has promised major changes including cheaper labor & parts and immediate availability of spare parts too. But it seems the reality of the situation is falling far short of the promises made.

Hi, GH - allow me to confirm it to you - management ain't "new", if it was, I would've heard from my friend who's an exec there.

Cheers.

[j.caine]

I'm going to the dealer tomorrow to see my Cruze!

kakaexcite! but i can't take it home pa without the plates...

Cruzers - how long did you wait to get your plates?

[dkas]

Sir, what do you mean may sabit??

hindi pumapasok ng smooth sir eh. parang ang gaspang pag nag shift. parang may humaharang. Pina check ko na siya sabi antayin ko na lang daw pag hindi na talga ma shift for replacement.