Shopee Online Shopping

[BratPAQ]

update guys, nilift nila suspension sa account ng father ko after sila replayan ng malalim na tagalog

tapos eto ang nakakaloka nagreply na sila sa email ko hindi na voucher abuse and free shipping abuse ang offense ko. fake order na daw pero free shipping abuse pa din. ang gulo gulo 2 lang inorder ko nung 5.5 yun ngang isa kinancel nila may nakalagay na abnormal activity something something pero di sya fake order. tsaka lahat ng order ko bayad agad via shopeepay. tapos papanong free shipping abuse ee ang dami dami ko ngang free shipping vouchers pati nga yung bigay nila sa platinum members hindi ko pa nagagamit.

napaka-weird talaga nung fake order creation ee matik binayaran ko tsaka sila nagcancel nung order hindi ako.

My account is not banned but I can't use any voucher or coins. Pero nakukuha ko yang abnormal activity pag may vouchers order ko.

What I remember doing is seeing this item advertised sa shopee, nag order ako, 5 items, it says too few orders daw, so ginawa ko then, too few daw, ginawa ko 100 just to see if it will push through, too few orders pa rin. Maybe that what trigger by voucher ban. Me trying to order 100 items. [emoji23]

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[misseksaherada]

actually verified account lahat.
kanya kanyang account kanya kanya ding cp.
kagaya nalang dito samin compound sya iisang address iba ibang family ibig sabihin ibaban nila lahat kung sakali. ano yun di nila nachecheck na may may-ari naman talaga nung account ee nagpapasa sa kanila ng ids for verification.

tsaka wala din naman nakaindicate sa terms nila na dapat pala isang account per address kung sa address may issue.

nakakahiya din kung magpapaorder ako ng mga pang personal use ko sa account ng iba kahit family pa yan. halimbawa account ng tatay ko paoorderin ko ng napkin o kaya bra tapos sa account nya gagawa ng review haha

Exactly, yan ang need i-improve ng data analytics ni Shopee.. Kawawa ang mga Production Support (IT Support) nila.. Yung banned accounts imagine the people behind it na kailangan nila manually i-analyze ang history and cross check with business rules what happened for each account. They need to review why the system captured it as "banned".. Then after "manual review", system issue pala sya (need code improvement, hello programmers [emoji112][emoji16])..
Sa system issue, mag bibigay lang sila ng generic reason based sa analysis nung nag-review.. Pero nakaka-awa yung mga reviewers dahil recurring issue sya.. Ang dami na for sure yung ganyang cases.. Sana ma-improve na soon ang data analytics nila (both support and customers ang makikinabang) and sana mag-release sila ng mas maganda pa na statement na madali maiintindihan ni customer what happened..

[shadow]

Hinde. Mga budol sa vouchers alisin talaga dapat. [emoji23]


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[sujini24]

Exactly, yan ang need i-improve ng data analytics ni Shopee.. Kawawa ang mga Production Support (IT Support) nila.. Yung banned accounts imagine the people behind it na kailangan nila manually i-analyze ang history and cross check with business rules what happened for each account. They need to review why the system captured it as "banned".. Then after "manual review", system issue pala sya (need code improvement, hello programmers [emoji112][emoji16])..
Sa system issue, mag bibigay lang sila ng generic reason based sa analysis nung nag-review.. Pero nakaka-awa yung mga reviewers dahil recurring issue sya.. Ang dami na for sure yung ganyang cases.. Sana ma-improve na soon ang data analytics nila (both support and customers ang makikinabang) and sana mag-release sila ng mas maganda pa na statement na madali maiintindihan ni customer what happened..

may pa unli free shipping vouchers pala sila ngayon pero nagset sila na 20 checkouts per user per day.
baka madaming ma-ban at ma-free shipping abuse.

sana all na lang, ako 2 checkouts lang kinancel pa yung nila yung isa, pero banned na.

[_Cathy_]

Exactly, yan ang need i-improve ng data analytics ni Shopee.. Kawawa ang mga Production Support (IT Support) nila.. Yung banned accounts imagine the people behind it na kailangan nila manually i-analyze ang history and cross check with business rules what happened for each account. They need to review why the system captured it as "banned".. Then after "manual review", system issue pala sya (need code improvement, hello programmers [emoji112][emoji16])..
Sa system issue, mag bibigay lang sila ng generic reason based sa analysis nung nag-review.. Pero nakaka-awa yung mga reviewers dahil recurring issue sya.. Ang dami na for sure yung ganyang cases.. Sana ma-improve na soon ang data analytics nila (both support and customers ang makikinabang) and sana mag-release sila ng mas maganda pa na statement na madali maiintindihan ni customer what happened..

Unfortunately their IT guys are not doing their job, because if they did, matagal ng na lift ban ko. I have perfect review from sellers and I joined shopee way before they became big, pinagtatawanan pa nga dati sa Tsikot ang shopee e. They would also see na wala akong cancellations or unreceived items dahil parati akong shopee pay. I take pride naman sa pagiging maayos ko na tao dahil ayoko talaga napupulaan ako. I am the OPPOSITE of madugas kaya galit na galit talaga ako sa shopee Umabot na kami sa DTI out of principle dahil gusto ko ma explain nila paano ako nag voucher abuse.

may pa unli free shipping vouchers pala sila ngayon pero nagset sila na 20 checkouts per user per day.
baka madaming ma-ban at ma-free shipping abuse.

sana all na lang, ako 2 checkouts lang kinancel pa yung nila yung isa, pero banned na.

Dapat kasi wag nila gawing available vouchers kung ayaw nila ipagamit. Parang random na lang pag ban nila e

[misseksaherada]

Unfortunately their IT guys are not doing their job, because if they did, matagal ng na lift ban ko. I have perfect review from sellers and I joined shopee way before they became big, pinagtatawanan pa nga dati sa Tsikot ang shopee e. They would also see na wala akong cancellations or unreceived items dahil parati akong shopee pay. I take pride naman sa pagiging maayos ko na tao dahil ayoko talaga napupulaan ako. I am the OPPOSITE of madugas kaya galit na galit talaga ako sa shopee Umabot na kami sa DTI out of principle dahil gusto ko ma explain nila paano ako nag voucher abuse.

Hindi pa ok yung approved communication nila sa customers.. Sana malinaw yung explanation bakit na-ban..
Sana nga maayos na nila dahil may impact din yan, manual review tapos multiple accounts pa.. Sakit sa ulo..

[Wh1stl3r]

How long does it usually take to resolve disputes due to non-receipt of items?

I checked out the item 4/25. Seller shipped it out via SPX on 4/27 12PM. 4/27 17:40 the item is on its way to Paranaque hub. Then the updates stopped.

I filed for refund on 5/2 (to "lock" my payment) which the seller disputed (since they did send out the package) and Shopee cancelled it on 5/4 since they said, the deadline won't end until 5/5.

5/5 was yesterday so I filed another refund last night to keep my payment from being auto forwarded to the seller. The seller disputed it again since the package has not be returned to sender nor has it been tagged as lost. They also seem quite optimistic that it will suddenly turn up.

BTW, the item is a used laptop which I understand is still quite tempting for some desperate courier to "lose". Which is why I am not at all confident that it will suddenly get found and delivered.

In your experience, how much longer will I have to wait if I'm already in this stage of the dispute process?

Bro am sorry. Just checked my history and the items I ordered that were lost in transit or weren't delivered were on Lazada pala. They were refunded to my CC around a week after it became clear na nawala. It did take some time before na declare as lost.

Sa Shopee I only have items cancelled due to non shipment of items. For these around a week din bago na credit sa CC.

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[WallyWest]

Bro am sorry. Just checked my history and the items I ordered that were lost in transit or weren't delivered were on Lazada pala. They were refunded to my CC around a week after it became clear na nawala. It did take some time before na declare as lost.

Sa Shopee I only have items cancelled due to non shipment of items. For these around a week din bago na credit sa CC.

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No problem, it only took 2 days for them to approve my refund. I used ShopeePay so getting my money back was pretty much instantaneous.

I just transferred the money back to my bank account since I didn't want to leave a big balance in Shopee.

Sa Lazada naman ako ngayon sumubok.

[XTO]

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[tarzegetakizerd]

anyone tried ordering Korean sauces (doenjang, ssamjang, gojuchang) from shopee?