Baka may nakaexperience lang, need ideas.
My kid had a scheduled field trip to Kidzania. This is a school initiated activity (Kidzania was just one of the many activities that day) and apparently they coursed this through an agency. We paid for 2 (kid and companion). Unfortunately, she got sick and wasn't able to join the trip as we had her checked by her pedia (with med certificate). We requested the school if we can just use the tickets on another day (sayang din kasi ang bayad and experience).
Now, school directed us to the agency. They said they can only give us a ticket for the kid. Now, I checked with Kidzania, they do rebookings (based on their website). I also called their hotline and was advised they do not rebook for field trips, and I better coordinate with the agency. I guess there is this internal agreement with Kidzania and agencies on rebooking policies which I do not know.
I called the agent again and requested that I need a ticket for the companion. I'm thinking, they can rebook the kid so why can't they rebook the companion? I cannot just leave my kid alone in there. He offered me another option to join another tour, fixed date but I am not keen on accepting, this would be my last option.

If I persist, do I still have a chance to get the ticket for the companion?