Quote Originally Posted by Egan101 View Post
Yep, there was a long queue in the ETC lanes. It was very frustrating to see cars just breeze thru the cash lanes. ETC was supposed to ease the use of the expressways. There was a problem with the sensors so the toll booth attendants had to manually read the cards on their system before they can let a car pass thru.
That is why when I see a long queue from afar, I check immediately if the ETC/Cash lanes have ambulant ticket vendors, this will be faster, because there is no need for slow rfid detection and less chances of reading error.

Another problem they have to solve is the clogging at Silangan SB exit, the entrance to the ETC booths should be extended far enough so that non-ETC users will not clog that lane. You will spend at least 20 mins in the queue just to reach the ETC entrance lane. This also happens in other entrances' during peak hours.

Also at the Silangan NB entrance, they should take out the moving barrier at the leftmost ETC lane as it is useless, cars with ETC can pass thru faster at the other lanes.

The only time I feel the advantage of having ETC is during off-peak hours, when the non-ETC toll booths are clogged because only a limited number are open to probably save on manpower cost.