Received this from E-PASS CUSTOMER CARE today.
What do you think?

January 2014

Dear e-Pass User:

Warm greetings from the e-Pass Team!

In our commitment to serve you better, we have implemented improvements to the e-Pass Services geared towards giving our e-Pass Users a more pleasurable experience. We have enhanced the e-Pass hotline, 888-8787, to include automated services, such as addressing requests for account balance and for statements of account. The e-Pass website has also been updated for more convenient access to account information and replenishment options.

Expect further enhancements to the e-Pass Services in 2014. Our goal is to further reduce your transaction time when using the e-Pass system in the toll booths/plazas.

One major reason for delays or queues in the toll booths/plazas is when an e-Pass account has insufficient balance. The current Low Balance level of all e-Pass account/s opened before April 2012 of P350.00 is no longer sufficient considering the current toll rates. In this light, effective 15 January 2014, the Low Balance level of all such e-Pass account/s will be P500.00. The maintenance of such e-Pass account/s above the increased Low Balance level could minimize or even prevent delays or queues in the toll booths/plazas.

For e-Pass Users with account/s opened before April 2012 and currently enrolled for automatic replenishment, we strongly advise you to immediately update your authorized replenishment amount using the attached authorization form. Please send us your accomplished form along with your latest credit card billing statement through any of the following modes:

*** Mail to:
*** e-Pass Customer Care
*** Skyway Building Annex
*** Doña Soledad Avenue
*** Barangay Don Bosco
*** 1700 Parañaque City

*** E-mail a scanned copy to:
*** customercare*epass.com.ph
***
*** Fax to:
*** Fax no. (02) 888-8787

Kindly visit our website at e-Pass, or call our hotline 888-8787 for more information.

Sincerely yours,

The e-Pass Team

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