Worst Sales Agent - Toyota Manila Bay

[Indiosbravos200]

As my wife and I are in the market for a new pickup, we decided to go around the different dealerships in the metro for the best deal on a new vehicle. We currently have an Altis which is due for replacement and considered another Toyota product given its reliability and durability. So after inquiring on the nearby Mitsubishi dealership we went to the Toyota Manila Bay dealership to inquire on the Hilux pickup. Since this will be my first Toyota truck, I had a lot of questions in mind. More so when the sales agent gave me the brochure, since it said It had the new VNT. i was really expecting that the sales agent will make a sales pitch and sell their pickup, right there and then, however, the miss asked me my preferred model and the pricerange and she started computing for the downpayment and the in house deals, which is fine since pricing is also one of our agenda. After she was done with the quotation, I waited for her to start her sales pitch knowing already that I like to own a pickup. Walk me through the product specs so that I can understand the product better, maake the necessary differentiation, and for me to eventually make an informed decision whether to get their pickup or an Strada. Since that did not materialize, I initiated the Q&A based on their brochure. This is where it all went south. i asked her a question about why its called the new DSL as stated in the pricelist. She hesitated, excused herself and asked a colleague why it so. Alright, that was strange. She came back told me she did not know. So next question I had was about the engine itself. I asked her about the differences between the engines of the lo, mid and high end variants and what was the VNT all about (on a hindsight, this is the new Variable Nozzle Turbo as mentioned on the brochure, however, im still clueless on how it works). She went through the brochure, looked for the VNT and read to me Variable...Nozzle... Turbo. So I asked what does that mean. She answered me without batting an eyelash. Sir, thats only the new design of the hood. It has holes in it for better looks and airflow. So I asked her, if its for better airflow why is it included in the specs of the engine. Shouldnt it be the specs of the exterior if its only aesthetics or superficial reasons? This is where I really got mad because she obviously knows sh*t about the product she is selling. I told her to double check it please because I really dont want to shell out a million pesos for a product that she herself is alien to. She told me if she wants me to talk to her manager. I said yes expecting hat the manager is a more credibke source of info. She left and went to her manager (we did not verify if she did). I was expecting her manager to sit down with us instead to salvage an otherwise pissed off potential customer but that did not happen. To make the lng story short. We thank the Sales agent for wasting our time and stormed out of the dealership really pissed off. Good Job Toyota Manila Bay. Your sales agents are freaking clueless zombies who lacks training and do not deserve to be called professional salespersons. You definitely wont get our business. :nonono

[Chikselog]

VNT = New hood design.
:hysterical:

[boybi]

I have yet to encounter a sales agent knowledgeable on the vehicles they're selling.
Whenever I go to the dealerships, it's just to see the car I want to purchase up close. And to check for good deals. Never did I go to dealers to ask about the features of the car. I do it in the internet, particularly here in tsikot.

[OTEP]

DSL = diesel.

[ronki]

Karamihan naman sa mga sales agent kahit hindi sa kotse walang alam sa binebenta nila, kaya dapat masanay tayo na mag research at magbasa ng reviews ng mga tao sa internet, oo di lahat ng nasa internet eh totoo, pero may idea ka.

Charge it to experience nalang sir.

[basti08]

kahit ang pinaka-madunong kuno na ahente hindi din naman ako naniniwala, a couple or so info, may mga sablay pa din (with possible exception sa car guys na ahente na kilala ko). do your own homework about product info. leave the haggling, discounts and freebies na lang sa ahente.

[Retz]

Dito na lang kayo sa tsikot mag tanong. Pag dating sa dealership wala ka maasahan sa karamihan ng sales agent. Usually mga newbie lang mga sales agent we couldn't blame them.

[dct]

napansin ko karamihan sa SA (hindi lahat), pag babae, wala talagang alam sa car info pero mas maalaga. pag lalaki mas may alam pero nangiiwan after bumili compared sa babae. parang lang

[fourtheboys96]

I have yet to encounter a sales agent knowledgeable on the vehicles they're selling.
Whenever I go to the dealerships, it's just to see the car I want to purchase up close. And to check for good deals. Never did I go to dealers to ask about the features of the car. I do it in the internet, particularly here in tsikot.

This is exactly what I did when we were looking for our first vehicle purchase.

Freebies lang talaga from agents. Yung specifications ng sasakyan ako na ang nagre-research. Tapos pumunta kami sa showroom at sa mga malls para makita yung actual units.

[Bin Diesel]

mas worst pa rin yung SA ng mitsubishi laspinas, my officemate was about to buy an EX so he went to the dealer, met the SA once and when he made the appointment para makapag dp di dumating so resched tapos ganun nanaman, so my officemate went to the alabang dealership at dun siya bumili, ngayon si tangang SA tawag ng tawag sa kanya at nakikiusap na reconsider daw niya pagkuha sa kanya. ogag talaga.

[Syuryuken]

magulong kausap ang babaeng SA.

[Retz]

pag maganda ang SA, eh ibang usapan na yan.

[fourtheboys96]

mas worst pa rin yung SA ng mitsubishi laspinas, my officemate was about to buy an EX so he went to the dealer, met the SA once and when he made the appointment para makapag dp di dumating so resched tapos ganun nanaman, so my officemate went to the alabang dealership at dun siya bumili, ngayon si tangang SA tawag ng tawag sa kanya at nakikiusap na reconsider daw niya pagkuha sa kanya. ogag talaga.

Ogag nga.

My SA in Toyota Alabang braved the recent storm to get my reservation money (Php5K lang) in LB, Laguna. Katapusan na kaya habol sa quota. Wag niya lang ako gagaguhin hehehe

[vinj]

Kaya hindi pwedeng maging SA ang ibang forumers dito... baka masyadong honest at pati shortcomings ng unit na ibinebenta, isabi sa prospective buyer.

[mossy]

kaya bago ka bumili ng sasakyan mag research ka muna...
mabilis nman thru internet...hind nman lahat ng SA e tama ang cnsabi...

[HonestTruth]

dapat wala nalang SA, sayang naman iyong sweldo at commisyon nila nakkukuha??? (pls feel free to correct me)

[imperialv]

May bad experience din ako sa Toyota Manila Bay sa sales nila.. .

[ericson21]

ganyan talaga mga babae na ahente, walang alam sa mga kotse yun, pero chicks karamihan haha. :D

astig, VNT daw yung new hood scoop sa 2.5 variants, tsk.

ako din me na encounter na ganyan sa megamall, lalake naman that was 2011 pa nung hindi pa na facelift ang fortuner. may hinihintay ako nun, na tripan ko magpa quote ng fort 2.5 M/T. tinanong ko, anu ba pagkakaiba neto sa innova ko pagdating sa makina (sabe ko kase gusto ko na palitan innova ko ng fort), sagot ba naman dalawa daw turbo ng fortuner, so natawa ko. sabe ko "wow talaga dalawa turbo?" binuksan ko hood, pinaturo ko yung dalawang turbo na sinasabe nya, yung isang tinuro saken yung kaha ng air filter, nasa loob daw nung yung turbo, sa isip ko "ayos tong kausap ko ah, me masabi lang." yung isa sa may cover nung D4D. tumatawa talaga ko habang nagsasalita sya. tapos sagot ko na lang "alis na ako ah, naglolokohan tayo dito eh." ayun nilayasan ko haha. :D

[number001]

The second you enter the showroom , they will immediately ask you if you are either a cash buyer or financing. Then they will ask if you are a Metrobank (they own the dealership) client or not. From there, they will assign a ditz salesperson to you. Once the salesperson arrives, they will ask which vehicle you want and will immediately start computing the payment schedules, as if they already closed the sale! All of that without making a single sales pitch on the vehicle. The experience gave me an impression that they don't seem to care and therefore will not put any effort in trying to sell you a vehicle to a customer.

Like what other commented, I also immerse myself with all the facts thoroughly about a certain vehicle before even entering the showroom. I go to the showroom to haggle out some deals. If the salesperson is knowledgeable (which based on my own statistics is a 0.01% chance of ever happening), then I try to validate and seek out more information about the vehicle. I also have this habit of testing their knowledge of the product they are selling. If they pass, I will push through with the sales. If they fail then it only goes to show that they don't deserve to close a sale and I take my business elsewhere.

[lowslowbenz]

With Toyota ....... Its the product that sells!

With due fairness to the sales people, there are some who go out of their way to accomodate you and explain (to the best of their knowledge) the products that they sell.

For the huge majority however ... they're just there to milk you dry and leave you hanging!