Toyota Innova PMS (Periodic Maintenance Service) Thread

[ranel]

Gandang araw sa lahat,

New member lang po ako dito.

I had my Innova J2.0, M/T, Gas, 2008Model at around 46Km mileage last year.
Yung last PMS was 40Km sa Balintawak. Then nung 45Km, nagpalit na ng battery bago ko nakuha yung sasakyan.

Nag tanong ako for PMS sa Toyota Global City and Toyota Shaw. Magkaiba yung binigay nilang cost. Yung isa is P7000 tapos yung isa P10K.

Ito yung quote para sa P10K
Labor: 1277
Engine Oil (6Lts) = 3833
Oil Filter = 426
Gasket = 31.12
Aircon Filter = 906
Spark Plug = 500

Misc = 250
Sand Paper = 22.40
Penetrating Oil = 18.00
Petrogrease = 14.00
Breake Cleaner = 180.00
Engine Flush = 302.40
Fuel Treatment = 644.00
Engine Detailing = 780.00
Battery Check - 33.00
Aircon Ionizer = 1554.00

Currently ang mileage ng sasakyan ko ngayon is 53Km.
Matass na consumption ko sa gas. Magpagas ako ng P2500, ang takbo lang aroung 280Km.. madalas mas mababa pa.


Di pa ako marunong kasi. This is my first car.
Just want to seek expert opinion kung ano yung best and affordable PMS package.


Thanks and God bless!

[ian_maristela]

Greetings, Tsikoteers.

I just had my Innova's first 1K PMS at Toyota Shaw. I'll start with the details:

Year: 2013
Make: Toyota
Model: Innova 2.5 J M/T
Kilometer reading prior to PMS: 1048 kms.
Time given to Toyota: 10:44 AM
Time promised: 12:00 PM
Actual time given back: 1:00 PM
Estimate cost: P2,119.66

Description of work done:
Replaced engine oil - 7 liters (Mineral) --------------------- P1,412.95
Replaced engine oil filter (1 pc.) -------------------------------- 425.60
Gasket (1 pc.) -------------------------------------------------------- 31.11
POL (Petroleum, Oil, & Lubricants) a.k.a. Misc. (1) ---------- 250.00
Total invoice amount ------------------------------------------ P2,119.66

Less:
Free 1 liter of mineral oil ------------------------------------- P 201.24 (given for free by my agent)
10% discount on parts ------------------------------------------- 186.96 (my agent said I could ask for this everytime I get service from them)

Total amount due ------------------------------------------------- P1,731.46
Total amount paid ------------------------------------------------ P1,731.41

Obviously there are a couple of things here that aren't clear. I'll discuss that later. I'll talk about my experience first. I called my agent to have the 1K PMS appointment scheduled for me last Saturday, May 25th. I got to the dealer at 10:40 AM and surrendered my key at 10:44 AM. When I got to the reception area for service, they asked for my service booklet and my info.

After a minute of looking at the board where they keep appointments, the receptionist said that I don't have a scheduled appointment. I explained that my agent scheduled the appointment for me and that the SA, let's just call him Bob, is expecting me. She said that the info wasn't relayed to them, so she gave me a walk-in number to line up for an SA. I called my agent and told him what happened and it got straightened out.

First lesson of the day: DO NOT have your appointment scheduled by your agent. Call the service department directly.

After I spoke to Bob, he said that it'll only take an hour for the whole procedure (which includes the car wash). I decided to log search Google for PMS info and I found this thread. That's when I started finding out about these unnecessary parts, fluids, and procedures that SA's recommend. It's a good thing that the SA my agent referred me to didn't recommend anything unnecessary, so I was happy with that. I did, however, felt concerned about the price quotation and what I read on some of the posts here. There was about a P500 difference from the average of P1,600++ and the P2,119 that was quoted to me.

Second lesson of the day: Always get a quotation first before having an appointment scheduled, compare prices by calling other dealers, and check Tsikot for info.

An hour and fifteen minutes passed and I still haven't gotten word if they're done servicing the vehicle. This was exactly at noon. After a few minutes, my agent approached me and told me the mechanic took his lunch break! Unbelievable! He took his friggin' lunch break when I haven't even had mine! I became naturally upset when he told me. I pointed out that the time they quoted me that I would get my Innova back was noon. To make the long story short, I ended up waiting another hour.

Third lesson of the day: Expect delays in the service department. Especially if they put their needs first before the customer's. Outrageous!

Going back to the two things that were unclear. When I got the service bill, which was at 12:30 PM, the first thing I noticed was the item tagged as "Misc." which cost P250. I proceeded to ask what that was and the girl from the service department said it was for processing of documents (P250 for documents?!). Naturally, I was suspicious, so I asked for a breakdown of that specific charge. She came back to me with that "Misc." charge mysteriously changed to POL. Whatever. Second item that was unclear was the discount. I asked about the 10% discount my agent said I would get because it wasn't indicated on the bill. The lady who gave me the bill looked baffled. I asked my agent to straighten it out and they did... after 30 more minutes (while my Innova was being washed)!

Fourth and final lesson of the day: Never let the dealers get away with robbing you. Always ask for the details of what they charge you and have it on record. They bank on people not knowing what to ask or what to ask FOR, so they take advantage.

So after two hours and fifteen minutes of waiting, watching the Pacers lose to the Heat, and having two cups of water (they also have an unlimited supply of coffee), I finally got my Innova back and ended up paying only P1,731.41 (I don't know where the 5 centavos went and I don't care anymore).

My overall rating for Toyota Shaw based on my Innova's first 1K PMS experience is a 7. I might come back to the same dealer if they give me an honest quotation for the 5K PMS. We'll see.

I hope this review of Toyota Shaw for PMS was extensive enough to help anyone who needs info.

By the way, if you need more info about the parts that need replacing for every PMS, I found this link on the Toyota website. I find it helpful.

[homhomnova]

Greetings, Tsikoteers.

I just had my Innova's first 1K PMS at Toyota Shaw. I'll start with the details:

Year: 2013
Make: Toyota
Model: Innova 2.5 J M/T
Kilometer reading prior to PMS: 1048 kms.
Time given to Toyota: 10:44 AM
Time promised: 12:00 PM
Actual time given back: 1:00 PM
Estimate cost: P2,119.66

Description of work done:
Replaced engine oil - 7 liters (Mineral) --------------------- P1,412.95
Replaced engine oil filter (1 pc.) -------------------------------- 425.60
Gasket (1 pc.) -------------------------------------------------------- 31.11
POL (Petroleum, Oil, & Lubricants) a.k.a. Misc. (1) ---------- 250.00
Total invoice amount ------------------------------------------ P2,119.66

Less:
Free 1 liter of mineral oil ------------------------------------- P 201.24 (given for free by my agent)
10% discount on parts ------------------------------------------- 186.96 (my agent said I could ask for this everytime I get service from them)

Total amount due ------------------------------------------------- P1,731.46
Total amount paid ------------------------------------------------ P1,731.41

Obviously there are a couple of things here that aren't clear. I'll discuss that later. I'll talk about my experience first. I called my agent to have the 1K PMS appointment scheduled for me last Saturday, May 25th. I got to the dealer at 10:40 AM and surrendered my key at 10:44 AM. When I got to the reception area for service, they asked for my service booklet and my info.

After a minute of looking at the board where they keep appointments, the receptionist said that I don't have a scheduled appointment. I explained that my agent scheduled the appointment for me and that the SA, let's just call him Bob, is expecting me. She said that the info wasn't relayed to them, so she gave me a walk-in number to line up for an SA. I called my agent and told him what happened and it got straightened out.

First lesson of the day: DO NOT have your appointment scheduled by your agent. Call the service department directly.

After I spoke to Bob, he said that it'll only take an hour for the whole procedure (which includes the car wash). I decided to log search Google for PMS info and I found this thread. That's when I started finding out about these unnecessary parts, fluids, and procedures that SA's recommend. It's a good thing that the SA my agent referred me to didn't recommend anything unnecessary, so I was happy with that. I did, however, felt concerned about the price quotation and what I read on some of the posts here. There was about a P500 difference from the average of P1,600++ and the P2,119 that was quoted to me.

Second lesson of the day: Always get a quotation first before having an appointment scheduled, compare prices by calling other dealers, and check Tsikot for info.

An hour and fifteen minutes passed and I still haven't gotten word if they're done servicing the vehicle. This was exactly at noon. After a few minutes, my agent approached me and told me the mechanic took his lunch break! Unbelievable! He took his friggin' lunch break when I haven't even had mine! I became naturally upset when he told me. I pointed out that the time they quoted me that I would get my Innova back was noon. To make the long story short, I ended up waiting another hour.

Third lesson of the day: Expect delays in the service department. Especially if they put their needs first before the customer's. Outrageous!

Going back to the two things that were unclear. When I got the service bill, which was at 12:30 PM, the first thing I noticed was the item tagged as "Misc." which cost P250. I proceeded to ask what that was and the girl from the service department said it was for processing of documents (P250 for documents?!). Naturally, I was suspicious, so I asked for a breakdown of that specific charge. She came back to me with that "Misc." charge mysteriously changed to POL. Whatever. Second item that was unclear was the discount. I asked about the 10% discount my agent said I would get because it wasn't indicated on the bill. The lady who gave me the bill looked baffled. I asked my agent to straighten it out and they did... after 30 more minutes (while my Innova was being washed)!

Fourth and final lesson of the day: Never let the dealers get away with robbing you. Always ask for the details of what they charge you and have it on record. They bank on people not knowing what to ask or what to ask FOR, so they take advantage.

So after two hours and fifteen minutes of waiting, watching the Pacers lose to the Heat, and having two cups of water (they also have an unlimited supply of coffee), I finally got my Innova back and ended up paying only P1,731.41 (I don't know where the 5 centavos went and I don't care anymore).

My overall rating for Toyota Shaw based on my Innova's first 1K PMS experience is a 7. I might come back to the same dealer if they give me an honest quotation for the 5K PMS. We'll see.

I hope this review of Toyota Shaw for PMS was extensive enough to help anyone who needs info.

By the way, if you need more info about the parts that need replacing for every PMS, I found this link on the Toyota website. I find it helpful.

sir.. ang alam ko sa Toyota Shaw Service.. hindi mo nakikita ang kotse mo habang ginagawa kaya hindi mo alam kung ano ang status ng trabaho.. kung ginagawa ba talaga o hindi.. at ang pinakanakakatakot dyan baka mamaya may gawing kalokohan sa kotse mo tulad ng kahoyan ng parts.. wag naman sana.. nangyari na sakin yan pero hindi sa Toyota kundi sa Diamond Q. Ave.. kaya ito ay unsolicited piece of advice lang..

I would suggest sir na pumunta ka dun sa casa na kung saan nakikita mo ang kotse mo habang ginagawa.. marami ng casa ang ganun ang setup.. in that case walang lusot ang mechanic kse pwede mo panoorin habang ginagawa nila yung kotse mo.. at pwede mo ireklamo pag may di ka gusto sa nakikita mo..

In my case.. sa Toyota North Edsa ako nagpapagawa at sa agent ko rin ako nagpapa appointment.. then meron akong narereceive na text from Service department for confirmation ng appointment.. usually first thing in the morning ang kinukuha kong schedule * 7AM for two reasons

1. Less traffic
2. Fresh pa lahat ng tao sa casa especially the mechanics

then pwede mo panoorin habang ginagawa kotse mo.. in my case nasa harap ko lang kotse ko habang ginagawa.. halos isang dipa lang ang layo sakin behind a glass wall.. kaya hindi pwede petiks ang mga mechanics..

so far lahat ng PMS ko walang hassle at lahat on time ang trabaho.. isang oras lang tapos ang PMS..

regarding sa discount.. meron din yan pero kelangan mong i print yung discount coupon from their website then present mo sa SA mo.. 10% parts and 5% labor..

lastly.. as per the recommendation ng ating mga ka tsikot dito sa thread.. avoid car wash sa casa after ng PMS kse nagagasgas lang..

[ian_maristela]

Thanks for the tips, homhomnova.

sir.. ang alam ko sa Toyota Shaw Service.. hindi mo nakikita ang kotse mo habang ginagawa kaya hindi mo alam kung ano ang status ng trabaho.. kung ginagawa ba talaga o hindi.. at ang pinakanakakatakot dyan baka mamaya may gawing kalokohan sa kotse mo tulad ng kahoyan ng parts.. wag naman sana.. nangyari na sakin yan pero hindi sa Toyota kundi sa Diamond Q. Ave.. kaya ito ay unsolicited piece of advice lang..

then pwede mo panoorin habang ginagawa kotse mo.. in my case nasa harap ko lang kotse ko habang ginagawa.. halos isang dipa lang ang layo sakin behind a glass wall.. kaya hindi pwede petiks ang mga mechanics..

Actually, Toyota Shaw has the same glass wall you were describing where customers can see their vehicle being worked on by the mechanics. I wasn't able to completely see everything that the mechanic was doing though because I was watching the Pacers vs. Heat game. I'll pay attention more closely next time.

regarding sa discount.. meron din yan pero kelangan mong i print yung discount coupon from their website then present mo sa SA mo.. 10% parts and 5% labor..

I didn't have to print the discount coupon from the website because my agent said that I'll get a 10% discount everytime I have my vehicle serviced there. It was part of the deal we made before I bought it. Thanks for letting me know about the coupon online though. Is the coupon a one-time use only kind of coupon? Or can I print and use it everytime I bring my vehicle for the PMS?

lastly.. as per the recommendation ng ating mga ka tsikot dito sa thread.. avoid car wash sa casa after ng PMS kse nagagasgas lang..

About the car wash after PMS, I inspected my vehicle before I left the dealer (which I always do after having my car washed/serviced) and I didn't see scratches or any other surface damage. Could you direct me to the thread where our fellow tsikoteers experienced something like that so I can avoid that dealership please?

Thanks again!

[jpcalub]

Mga sir ask ko lng magkano 15k at 20k pms 2010 innova gas ngayon? At san po maganda pa service s north edsa , cubao o marikina po? Ty po

[jpcalub]

Hi. Nagpaquote po ako s toyota comonwelth 15k km pms reg oil 4300, synthe 6,800 ok na po ba to mga sir??

Sa north edsa at marikina quote saken more or less nsa 7,800 ung reg oil nila.

[Retz]

^

may kasama ng brake cleaning? pwede na yan sir.

[acidcool]

mga sir, pwede bang hindi ko muna ifollow yung 3 months sa PMS? Nasa almost 3K pa lang kasi ako, nakalagay sa manual whichever comes first kung tama pagkaintindi ko.. Ihonor pa rin ba ni Toyota kung sa 5k na ako magpa pms?

[Capsaul]

mga sir, pwede bang hindi ko muna ifollow yung 3 months sa PMS? Nasa almost 3K pa lang kasi ako, nakalagay sa manual whichever comes first kung tama pagkaintindi ko.. Ihonor pa rin ba ni Toyota kung sa 5k na ako magpa pms?

for me i don't follow the time lapsed, i follow the odometer reading...every 5k... no problem sa toyota.

[Retz]

mga sir, pwede bang hindi ko muna ifollow yung 3 months sa PMS? Nasa almost 3K pa lang kasi ako, nakalagay sa manual whichever comes first kung tama pagkaintindi ko.. Ihonor pa rin ba ni Toyota kung sa 5k na ako magpa pms?

call your SA sir.

[salingpusa]

Mga innova owners Magkano na inabot ng 15k KM PMS ninyo? Nag inquire kasi ang Mrs ko sa TyT Marikina nasa P9600 pesos. Ang Mahal pala :-(
FS oil and misc. =P5390
Fuel filter element /
Gasket and Oil Filter = P2500
Labor = P1700

Innova D4D unit ko.

[asee426]

Thank you sa mga nacontribute sa thread na ito.

Went to have my 1K PMS on my Innova today. Spent around P1,8xx at Toyota North Edsa (thank you sa tip regarding the coupons). Took me slightly less than 3 hours. I was there around 7am and already there were several people waiting in line.

[rtp]

Sir...san nakakakuha ng coupons and applicable lang ba ito sa north edsa? will be having my 1K pms din in about 2 weeks...thanks!

[asee426]

Sir...san nakakakuha ng coupons and applicable lang ba ito sa north edsa? will be having my 1K pms din in about 2 weeks...thanks!

Try mo dito..

toyotabalintawak.com - Discount Coupons

If that doesn't work, go to toyotabalintawak.com then click yun "Discount Coupons" button.

[rtp]

Thanks Sir!

[MrQ5]

Mga innova owners Magkano na inabot ng 15k KM PMS ninyo? Nag inquire kasi ang Mrs ko sa TyT Marikina nasa P9600 pesos. Ang Mahal pala :-(
FS oil and misc. =P5390
Fuel filter element /
Gasket and Oil Filter = P2500
Labor = P1700

Innova D4D unit ko.

kamahal na oil filter yan daig pa mitsu

Sent from my GT-P5210 using Tsikot Car Forums mobile app

[altis]

ilang Liters of oil ang kailangan for the gas variant ng innova?

[markduguran]

ilang Liters of oil ang kailangan for the gas variant ng innova?

6 liters and need mo bilhin pero 5.6 liters to be exact.

[altis]

6 liters and need mo bilhin pero 5.6 liters to be exact.

7 liters ang nakalagay sa resibo ko.. parang pang diesel na yung dami ng oil.

[salingpusa]

kamahal na oil filter yan daig pa mitsu


Sent from my GT-P5210 using Tsikot Car Forums mobile app

Mahal nga sir kaya sa labas ko na lang pinachange oil innova ko.pero yong fuel filter element sa casa ko pinabili para sure na original.