MY HORROR STORY WITH Toyota Motor Philippines

[L1quid]

Yep, yan nga yung point ko. Despite walang nakasulat explicitly na service can only be done sa casa, dun pa din talaga bagsak mo para masunod yung warranty requirements.

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[AceDeals]

Share ko lang din and recent experience ko with Toyota Pasong Tamo.

I needed to claim replacement of fortuner windshield kasi nagkaroon ng mahabang crack when hit by debris in NLEX. TPT ang nearest sa office and bahay so I chose that dealer. I am unsure but seems that for all services other than maintenance, TPT forwards units to what they refer to as "workshop" in Fort Bonifacio which they say is about 8km away from TPT.

I strongly believe na ginawang tambayan ng mga repairmen ang unit namin kasi even though less than 20km lang ang nadagdag sa odo after ipasok ang unit na almost full tank, nasa very slightly higher than 3/4 lang nang ma-release after 4 days repair period. Plus ang dumi ng loob pati ng 2nd row. Even un mga matting ang daming buhangin at naka-recline pa ang seats. I also noted the avg consumption na naging more than 4km/l lang compared to 12+ km/l nang ipasok. Lastly, disappointed ako sa workmanship kasi ang dumi ng mismong windshield at the interior portion, hindi lang sides ang may thick adhesive stains, pati middle areas. Meron pang bonus na 2 deep scratches buti na lang hindi sa line of sight ng driver.

As for me, I will try to still check in our unit in the casa until the last batch of warranty period PMS kasi nakikita ko naman pag PMS lang. Pero definitely hindi na for repair services na makakahanap naman ng mas maayos na service center.

** to note, meron ako nakasabay na at least 2 other customers na nagrereklamo sa TPT about the repair of their units. 1 is masyado na matagal, 1 is kulang un ginawa. BTW, BPI M/S claims kami so i will even give in some benefit of the doubt na baka hindi masyado ok ang coordinator ng BPI M/S sa TPT.

Overall, let's be more careful and vigilant and even OC sa mga vehicles natin especially when servicing. more power to tsikot and tsikoteers!

[yapoy86]

Share ko lang din and recent experience ko with Toyota Pasong Tamo.

I needed to claim replacement of fortuner windshield kasi nagkaroon ng mahabang crack when hit by debris in NLEX. TPT ang nearest sa office and bahay so I chose that dealer. I am unsure but seems that for all services other than maintenance, TPT forwards units to what they refer to as "workshop" in Fort Bonifacio which they say is about 8km away from TPT.

I strongly believe na ginawang tambayan ng mga repairmen ang unit namin kasi even though less than 20km lang ang nadagdag sa odo after ipasok ang unit na almost full tank, nasa very slightly higher than 3/4 lang nang ma-release after 4 days repair period. Plus ang dumi ng loob pati ng 2nd row. Even un mga matting ang daming buhangin at naka-recline pa ang seats. I also noted the avg consumption na naging more than 4km/l lang compared to 12+ km/l nang ipasok. Lastly, disappointed ako sa workmanship kasi ang dumi ng mismong windshield at the interior portion, hindi lang sides ang may thick adhesive stains, pati middle areas. Meron pang bonus na 2 deep scratches buti na lang hindi sa line of sight ng driver.

As for me, I will try to still check in our unit in the casa until the last batch of warranty period PMS kasi nakikita ko naman pag PMS lang. Pero definitely hindi na for repair services na makakahanap naman ng mas maayos na service center.

** to note, meron ako nakasabay na at least 2 other customers na nagrereklamo sa TPT about the repair of their units. 1 is masyado na matagal, 1 is kulang un ginawa. BTW, BPI M/S claims kami so i will even give in some benefit of the doubt na baka hindi masyado ok ang coordinator ng BPI M/S sa TPT.

Overall, let's be more careful and vigilant and even OC sa mga vehicles natin especially when servicing. more power to tsikot and tsikoteers!

Kaya yung fortuner ko.. will never step on the floor of any toyota service center... wala na yatang matino.. lahat ang habol eh kumita.. gone are the days na pinapahalagahan ang reputation... ngayon kumita lang bahala ka na sa buhay mo

[June R.]

Kaya yung fortuner ko.. will never step on the floor of any toyota service center... wala na yatang matino.. lahat ang habol eh kumita.. gone are the days na pinapahalagahan ang reputation... ngayon kumita lang bahala ka na sa buhay mo

iiwan mo ung bnew car na pinaghirapan mung pera sa casa...parang ang hirap matulog ng maayos kasi sa pagaalala na inaayos na ginagago pa yung investment mo,, saklap.

[ronw123w124]

Kaya yung fortuner ko.. will never step on the floor of any toyota service center... wala na yatang matino.. lahat ang habol eh kumita.. gone are the days na pinapahalagahan ang reputation... ngayon kumita lang bahala ka na sa buhay mo

Feeling ko nga mas matino pa yung Starex namin na di nakatikim ng casa service kahit kailan kesa sa mga kotseng naipasok sa casa.

[baludoy]

Kaya ako after 20000 kms hindi ko na binalik for pms suv namin. Nainis ako na everytime ako mag pms nakikiusap pa ko para lang payagan ako silipin sa service bay iyong sasakyan namin 😬

when you look into the abyss, the abyss looks into you

[dreamur]

^paging OB!!!

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[dr. d]

Kaya ako after 20000 kms hindi ko na binalik for pms suv namin. Nainis ako na everytime ako mag pms nakikiusap pa ko para lang payagan ako silipin sa service bay iyong sasakyan namin ��

when you look into the abyss, the abyss looks into you

ano daw ang reason why customers are not routinely allowed to view the workers doing their car?

where i have mine done (otis), their workbay is just a few steps away from the outside, with no barrier to hinder vision and footwork. i can stay out, a few meters away, and see the mechanics doing their stuff.
but i stay inside the customer bay, anyway. ma-init sa labas, e.

[baludoy]

^ Ang usual monologue nila is their looking out for the safety of their clients kasi dangerous area ang service bay daw

when you look into the abyss, the abyss looks into you

[dr. d]

^ Ang usual monologue nila is their looking out for the safety of their clients kasi dangerous area ang service bay daw

when you look into the abyss, the abyss looks into you

try otis, sir. their service bays are not enclosed.