locoroco777,

I found out only last Saturday that my aircon wasn't cleaned during my 20k PMS. I'm nearing the 25k mark and I'm due to my next PMS. The big question: should I bring this again to these 2 reliable casas?

AFAIK, it's not my duty to remind them to inspect/clean/checkup. That's their job and they're paid for it. What I can't understand is they're charging me for their mistake - for neglecting the aircon inspection/checkup DURING my 20k PMS.

AFAIK, I did some research - aircon should be cleaned/inspected for the first year or 20K whichever comes first. And I have this gut feeling that they never did any job at all.

It's already Thursday. And getting a taxi to my office is a pain. Not to mention client meetings. The SA's? I have to call/remind them for updates. They think it's my job to remind them too.

That's efficiency on my part.

Anyways, I'm calling their managers later. It seems I can't feel the urgency on their part and just taking their sweet time on this matter.

Any lawyer in the house? I need one now before I release the hounds.

TIA.