Quote Originally Posted by Idoy View Post
Mga bossings, here's my problem scenario: I'll cut it short and I need replies asap.

Casa1 forgot to clean my aircon during my 20k PMS last year November. Napansin ko parang blower na lang ang aircon ko the past weeks. So having a lot of past headaches with Casa1 dinala ko sa Casa2 last Saturday fo checkup. BTW, both Casas are under one management.

Here's Casa2 story.

Saturday - Morning. Di raw nila maayos ang aircon ko dahil di naglalabas ang planta ng weekend. At wala silang stock. AT first, they charge me 25k for the repair pero nung sinabi ko na under warranty ako, freon charge na lang daw. They found out thru computer na Casa1 didn't clean my aircon during my 20k PMS. I tried to keep cool. Balik na lang daw ako ng Monday.

Monday - Early morning dinala ko ulit. SA called me in the afternoon that it will take them time to find the problem. Update niya ulit ako tomorrow Tuesday.

Tuesday - SA called and he's charging me 62k for the repairs the planta will not release the parts dahil di raw na checkup ang aircon nung 20k. I told them it's error on their part and I'm not paying for their mistakes. SA said he'll call the other SA sa Casa1 to work on the problem.

Wednesday - As of this writing, Casa2 SA texted me he'll charge me 14k for the evaporator. Yung condenser under warranty. So I got two parts na sira - condenser and evaporator. The latter di pumayag ang planta.

I haven't replied yet. Tama ba ang pricing ng evaporator? DO I have to pay at all? I find it a bit expensive for a part.

What will I do?

TIA in advance.

hi sir!

some questions lang regarding your case before I give my take on it...

first, what do you mean sir na nakalimutan on the 20k kms? did the SA already told you that you aircon is already due for cleaning? and then when you agreed to clean it up saka nila nakalimutang linisin?

because AFAIK there is no specific time or range on KM reading on when the aircon should be cleaned...like in my case Im running 62k kms already with all the hustle and bustle of city/NLEX+some offroad trips and still my aircon is working 100% fine W/O it being touched nor cleaned by the casa...

Second, although I can say that it is really early for the aircon to be cleaned at 20k kms, but unless your trips can really generate lots and lots of dirt to pile up on the aircon system then I guess it is already due for cleaning...But knowing how most of the casas operates...there's quite some fishiness on the 20k kms recommendation on cleaning the A/C sytem...

third and IMHO, THEY SHOULDN'T HAVE CHARGED YOU WITH ANYTHING in the case of repairing your aircon system, because first, it is not your fault that the 1st casa forgot to clean your A/C system based on their recommendations (REMEMBER you are willing to pay even though its really early in time IMO to clean the A/C and its already within their discretion to do or not to do the recommended cleaning), 2nd, AFAIK the aircon parts are not included on the wear and tear items and has an expected life span much longer than the warranty period the only clause their is that you should do the proper aircon maintenance which is the cleaning of it....So try to reason out everything, nakukuha naman yan sa tamang pagususap you just have to know when and where to hit right buttons... hope it helps...and all goes well with your case...


just a little OT lang,

These are the times that I can really say na its good that hindi tayo nag si-seek ng full blown incentives/sponsorships sa MMPC....Imagine, kung we are under into such agreement na kahit wala namang clause regarding this things, out of delicadesa nalang...ang irereply ko lang dito sa case ni sir Idoy eh "ok lang yan sir magagawan ng paraan ng casa talagang mahal lang mag maintain ng strada"

just my 2 cents...



*sir pol....may bayad yung cleaning ng aircon sir....