Mazda CX-5

**riccomina** · December 11th, 2014 11:23 PM

What would you do if you test drove a CX5 unit from a dealer then two and a half months after you decided to get one they delivered the unit with the same conduction sticker no?

**willyfernando** · December 12th, 2014 12:09 AM

Originally Posted by riccomina

What would you do if you test drove a CX5 unit from a dealer then two and a half months after you decided to get one they delivered the unit with the same conduction sticker no?

I don't think the dealers are that stupid to try to pull a fast one on you for the following reasons:

1) Of course you are expected to remember the test unit Conduction sticker number specially if the color is the same as your preference. I suggest you take a picture of the test unit to be on the safe side.
2) You are not that stupid to accept such delivery knowing the test unit tag and all.

3) A test unit has had a considerable milage registered on the ODO that you'd notice right away.
4) You can always remind them to deliver a unit of your choice with the conduction sticker assigned revealed to you before delivery then check the ODO for short term milage usually around 20km from the dealership where you bought the unit. If it is more than that then ask them what is the expected reading for when the unit arrives at your doorstep. You can measure the distance from the dealership to your place during the purchase process to be sure. When my unit was delivered I asked them to use a carrier because the unit was coming from Honda's Sta. Rosa Plant in Laguna so when my car arrived I checked and true enough the milage was 28kms w/c was acceptable to me. Oh and the engine was cold too at the time of the delivery.
5) Lastly, for sure they couldn't afford such embarrassment making you look like you are dumb enough to accept such delivery.

They usually sell their test units at specially discounted prices because of the milage and wear that these units had gone thru. Just my two cents.

**riccomina** · December 12th, 2014 12:59 AM

This is my 7th car. And i did not expect that a dealer will try a fast one. Trust is inherent because everything is documented. Particularly, one that was ordered and PO'd by one of the biggest companies in the Philippines from a supposedly reputable dealer and brand.

My unit had 63km when it was delivered to me which i found high but the dealer insisted that it was normal and i just shruged off the reason.

The other night when i backed up the photos on my phone, i was surprised to see the photo i took during my test drive. The test unit had the same conduction sticker no as what was delivered to me.

I'm asking the dealer's sales manager to give me a written explanation addressed to the company.

**willyfernando** · December 12th, 2014 01:12 AM

Originally Posted by riccomina

This is my 7th car. And i did not expect that a dealer will try a fast one. Trust is inherent because everything is documented. Particularly, one that was ordered and PO'd by one of the biggest companies in the Philippines from a supposedly reputable dealer and brand.

My unit had 63km when it was delivered to me which i found high but the dealer insisted that it was normal and i just shruged off the reason.

The other night when i backed up the photos on my phone, i was surprised to see the photo i took during my test drive. The test unit had the same conduction sticker no as what was delivered to me.

I'm asking the dealer's sales manager to give me a written explanation addressed to the company.

All the more reason you have grounds for claims of replacement. They delivered a test unit that was for sure not brand new by principle unless otherwise they specifically stated that it is and you are the first to test it. You have proof so go on and make your claim. Return the car and ask for a brand new unit. Tell them there seems to be an intent of misrepresentation as you expected to be given not a test unit but an entirely brand new unit. This case definitely merits a DTI report and the dealership should be put to shame if they don't make amends. You are not helpless here and you have every right to get what you paid for, "a brand new car".

**willyfernando** · December 12th, 2014 01:33 AM

*riccomina
Incidentally if this purchase was made thru a bank loan then you should notify your bank to strengthen your claim. Technically the bank still owns the car and the insurance paid for it states that a car has to be valued as such, w/c in your case the premise is brand new. Even a car with low milage lets say 100 kms automatically falls in the category of used vehicle if a number of months have gone by at the time of purchase and release. This means the bank's asset has been depreciated already once released but in your case the unit has depreciated even before you got it as evidenced by your photo on file. This is a clear case of deceit and despite you seeking assurance from the dealer they lied blatantly dispelling the milage as normal and the car still brand new when in fact you have evidence that proves otherwise. Just document your evidence and submit to the bank and they will assist you, or at least I expect them to. Good luck!

**riccomina** · December 12th, 2014 01:40 AM

There was no notice given to me by the dealer prior to delivery that the unit i received was used for a test drive. Our procurement head has already asked me if i want the unit returned.

Fortunately, the company has a whole group of lawyers to take care of things if we do not get to settle amicably.

**riccomina** · December 12th, 2014 01:44 AM

The order was made via a PO. As far as i know our company will pay via managers cheque. Technically the car is owned by the company. Hence, the company is the aggrieved oarty.