from: Technical Support people Ü

**newkidontheblock** · January 19th, 2004 10:29 PM

amen to that CarGirl. ;)

k2lad lang kanina.may isa kaming sub na tumawag wala daw syang internet. eh kita ko naman from our office na online modem nya kaso wala akong IP Address na nakikita from he's side. then ipinigawa ko muna yun basics restart yung PC then restart din ng Cable Modem. sbi nya tawag dw sya ulit. nung next na tawag nya. naku kung ano ano na yung sinasabi kesyo wala dw sila ginalaw,kesyo sistema dw namin may problema...etc...etc...etc.....naku sumasakit na batok ko! naku kahit lunch pinuntahan ko yung subscriber na yun. dahil lang sa sobrang inis ko!! ayun pag dating ko dun..USER PROBLEM! shorted Lan Cable nya!! sinabihan ko tuloy sila na bago tumawag ng office check muna nila sa side nila.

* haba ng istorya ko.

**CaRGirL** · January 19th, 2004 10:50 PM

Originally posted by need4speed
this is oh so true... more often than not... American consumers rarely read their user manuals... I never came across one that did during my very brief stint...

I was in a call center for about a month only. Pay sucked and the Graveyard shift murdered my social life and my health. Lolz...

not to mention the irrate callers...

going through that really motivated me to work abroad instead...

malas mo naman... ako 9 mos na ko sa call center, VERY VERY good pay (i really love the pay hehehe), swerte ko naman lagi akong day shift...

**CaRGirL** · January 19th, 2004 10:54 PM

naiinis ako sa mga caller na ganito...
Tech: click on START, click on ALL PROGRAMS, click on ACCESSORIES...
Customer: there's no accessories here...
Tech: are you sure? can u please check?
Customer: there's none...
(a few seconds of silence)
Customer: oh! there it is...

part II:
Tech: double click on My Computer, right click on Local Disk C, look for the folder labeled Program Files...
Customer: i dont have that...
Tech: if you could check, please...
Customer: there's none...
(Tech getting irate... hehehe...)
(a few seconds of silence)
Customer: oh! there it is... sorry...

DUH!!!! KAINIS HA!!! MAGHANAP SANA MUNA BAGO MAGSALITA... hehehe...

**CaRGirL** · January 19th, 2004 10:58 PM

At 3:37 a.m. on a Sunday, I had just looked at the clock to determine my annoyance level, when I received a frantic phone call from a new user of a Macintosh Plus.
She had gotten her entire family out of the house and was calling from her neighbor's.
She had just received her first system error and interpreted the picture of the bomb on the screen as a warning that the computer was going to blow up.
***
Tech Support: "I need you to rightclick on the Open Desktop."
Customer: "Ok."
Tech Support: "Did you get a popup menu?"
Customer: "No."
Tech Support: "Ok. Right click again. Do you see a popup menu?"
Customer: "No."
Tech Support: "Ok, sir. Can you tell me what you have done up until this point?"
Customer: "Sure, you told me to write 'click' and I wrote 'click'."
(At this point I had to put the caller on hold to tell the rest of the tech support staff what had happened. I couldn't, however, stop from giggling when I got back to the call.)
Tech Support: "Ok, did you type 'click' with the keyboard?"
Customer: "I have done something dumb, right?"
***
One woman called Dell's tollfree line to ask how to install the batteries in her laptop. When told that the directions were on the first page of the manual the woman replied angrily, "I just paid $2,000 for this damn thing, and I'm not going to read the book."
***
At our company we have asset numbers on the front of everything. They give the location, name, and everything else just by scanning the computer's asset barcode or using the number beneath the bars.
Customer: "Hello. I can't get on the network."
Tech Support: "Ok. Just read me your asset number so we can open an outage."
Customer: "What is that?"
Tech Support: "That little barcode on the front of your computer."
Customer: "Ok. Big bar, little bar, big bar, big bar . . ."
And the best for last!!!!
Customer: "I got this problem. You people sent me this install disk, and now my A: drive won't work."
Tech Support: "Your A drive won't work?"
Customer: "That's what I said. You sent me a bad disk, it got stuck in my drive, now it won't work at all."
Tech Support: "Did it not install properly? What kind of error messages did you get?"
Customer: "I didn't get any error message. The disk got stuck in the drive and wouldn't come out. So I got these pliers and tried to get it out. That didn't work either."
Tech Support: "You did what sir?"
Customer: "I got these pliers, and tried to get the disk out, but it wouldn't budge. I just ended up cracking the plastic stuff a bit."
Tech Support: "I don't understand sir, did you push the eject button?"
Customer: "No, so then I got a stick of butter and melted it and used a turkey baster and put the butter in the drive, around the disk, and that got it loose. Then I used the pliers and it came out fine. I can't believe you would send me a disk that was broke and defective."
Tech Support: "Let me get this clear. You put melted butter in your A:drive and used pliers to pull the disk out?"
At this point, I put the call on the speaker phone and motioned at the other techs to listen in.
Tech Support: "Just so I am absolutely clear on this, can you repeat what you just said?"
Customer: "I said I put butter in my A: drive to get your crappy disk out,then I had to use pliers to pull it out."
Tech Support: "Did you push that little button that was sticking out when the disk was in the drive, you know, the thing called the disk eject button?"
Silence.
Tech Support: "Sir?"
Customer: "Yes."
Tech Support: "Sir, did you push the eject button?"
Customer: "No, but you people are going to fix my computer, or I am going to sue you for breaking my computer?"
Tech Support: "Let me get this straight. You are going to sue our company because you put the disk in the A: drive, didn't follow the instructions we sent you, didn't actually seek professional advice, didn't consult your user's manual on how to use your computer properly, instead proceeding to pour butter into the drive and physically rip the disk out?"
Customer: "Ummmm."
Tech Support: "Do you really think you stand a chance, since we do record every call and have it on tape?
Customer: (now rather humbled) "But you're supposed to help!"
Tech Support: "I am sorry sir, but there is nothing we can do for you. Have a nice day."
***
Tech Support: "How much free space do you have on your hard drive?"
Customer: "Well, my wife likes to get up there on that Internet, and she down loaded ten hours of free space. Is that enough?"
***
A woman called the Canon help desk with a problem with her printer. The tech asked her if she was "running it under Windows."
The woman then responded, "No, my desk is next to the door. But that is a good point. The man sitting in the cubicle next to me is under a window, and his is working fine."
***
Tech Support: "OK Bob, let's press the control and escape keys at the same time. That brings up a task list in the middle of the screen. Now type the letter 'P' to bring up the Program Manager."
Customer: "I don't have a 'P'."
Tech Support: "On your keyboard, Bob."
Customer: "What do you mean?"
Tech Support: "'P' on your keyboard, Bob."
Customer: "I'm not going to do that!"
***
Overheard in a computer shop:
Customer: "I'd like a mouse mat, please."
Salesperson: "Certainly sir, we've got a large variety."
Customer: "But will they be compatible with my computer?"
***
Customer: "So that'll get me connected to the Internet, right?"
Tech Support: "Yeah."
Customer: "And that's the latest version of the Internet, right?"
Tech Support: "Uhh...uh...uh...yeah."
***
Customer: "My computer crashed!"
Tech Support: "It crashed?"
Customer: "Yeah, it won't let me play my game."
Tech Support: "All right, hit Control-Alt-Delete to reboot."
Customer: "No, it didn't crash -- it crashed."
Tech Support: "Huh?"
Customer: "I crashed my game. That's what I said before. I crashed my spaceship and now it doesn't work."
Tech Support: "Click on 'File,' then 'New Game.'"
Customer: (pause) "Wow! How'd you learn how to do that?"
***
An IBM customer had trouble installing software and rang for support. "I put in the first disk, and that was OK. It said to put in the second disk, and I had some problems with the disk. When it said to put in the third disk - I couldn't even fit it in ...." The user hadn't realized that "Insert Disk 2" meant to remove Disk 1 first.
A customer had followed the instructions for installing software. The instructions said to remove the disk from its cover and insert it into the drive. The user had physically removed the casing of the disk and wondered why there were problems. Say no more.
***
Caller : "Hello, is this Tech Support?"
Tech: "Yes, it is. How may I help you?"
Caller: "The cup holder on my PC is broken and I am within my warranty period. How do I go about getting that fixed?"
Tech: "I'm sorry, but did you say a cup holder?"
Caller: "Yes, it's attached to the front of my computer."
Tech :"Please excuse me if I seem a bit stumped, it's because I am. Did you receive this as a part of a promotion, at a trade show? How did you get this cup holder? Does it have any trademark on it?"
Caller : "It came with my computer, I don't know anything about a promotion. It just has "4X" on it."
At this point the Tech Rep had to mute the caller, because he couldn't stand it. He was laughing too hard. The caller had been using the load drawer of the CD-ROM drive as a cup holder, and snapped it off in the drive.
***
A customer called Compaq tech support to say her brand-new computer wouldn't work. She said she unpacked the unit, plugged it in and sat there for 20 minutes waiting for something to happen. When asked what happened when she pressed the power switch, she asked "What power switch?"
***
An exasperated caller to Dell Computer Tech Support couldn't get her new Dell computer to turn on. After ensuring the computer was plugged in, the technician asked her what happened when she pushed the power button. Her response, "I pushed and pushed on this foot pedal and nothing happened." The "foot pedal" turned out to be the computer's mouse.
***
A confused caller to IBM was having troubles printing documents. He told the technician that the computer had said it " couldn't find printer". The user had even tried turning the computer screen to face the printer - but his computer still couldn't "see" the printer.
***
A Dell technician received a call from a customer who was enraged because his computer had told him he was "bad and an invalid". The tech explained that the computer's "bad command" and "invalid" responses shouldn't be taken personally.
***
A Dell customer called to complain that his keyboard no longer worked. He had cleaned it by filling up his tub with soap and water soaked the keyboard for a day, then removing all the keys and washing them individually.
***
A Dell customer called to say he couldn't get his computer to fax anything. After 40 minutes of trouble-shooting, the technician discovered the man was trying to fax a piece of paper by holding it in front of the monitor screen and hitting the "send" key.
***
A Dell technician advised his customer to put his troubled floppy back in the drive and close the door. The customer asked the tech "hold on", and was heard putting the phone down, getting up and crossing the room to close the door to his room.
***
An AST customer was asked to send a copy of her defective diskettes. A few days later a letter arrived from the customer along with photocopies of the floppies.
***
A Compaq technician received a call from a man complaining that the system wouldn't read word processing files from his old (5-1/4") diskettes. After trouble-shooting for magnets and heat failed to diagnose the problem, it was found that the customer had labeled the diskettes, then rolled them into the typewriter to type the labels.

**benchph1** · January 19th, 2004 11:14 PM

bwahahaha! im still laughing my pants out :D lalo na ung "cup holder" customer . I think u should write a book cargirl! Name it " Technical Support for Dummies" harharharhar

**need4speed** · January 20th, 2004 07:08 AM

Originally posted by CaRGirL
malas mo naman... ako 9 mos na ko sa call center, VERY VERY good pay (i really love the pay hehehe), swerte ko naman lagi akong day shift...

I don't think of it as malas... I think of it as a blessing... lolz...

What I got back there... is loose change compared to what I'm getting here. Hehehe....

**CaRGirL** · January 20th, 2004 08:05 PM

Originally posted by need4speed
I don't think of it as malas... I think of it as a blessing... lolz...

What I got back there... is loose change compared to what I'm getting here. Hehehe....

ah wala... baka naman rich ka kaya naliliitan ka sa sweldo... or mas "higher" position ka na ngaun...

as OTHERS say, ang pag call center pang bobo lang daw or pang mga ayaw mahirapan sa trabaho...

*peace*

**zanch** · January 20th, 2004 08:18 PM

u work in eastwood?;)

**CaRGirL** · January 20th, 2004 08:28 PM

zanch 2 of our offices is in eastwood, but we also have an office in makati, where i am assigned right now, hopefully by March we will be moving back to eastwood.... how bout u?!

**need4speed** · January 21st, 2004 06:12 AM

Originally posted by CaRGirL
ah wala... baka naman rich ka kaya naliliitan ka sa sweldo... or mas "higher" position ka na ngaun...

as OTHERS say, ang pag call center pang bobo lang daw or pang mga ayaw mahirapan sa trabaho...

*peace*

rich? di ah...

I did find it small coz my gas consumption was pretty high. I lived pretty far from Eastwood. Not to mention the Php 100.00 ++ a day parking. Don't forget food. My allowance when I was in college was bigger than what I was getting... Lolz...

I find working in a call center somewhat of a dead end job. That's IMHO though... to some people it may not be so.

back then I dealt with Linksys products. I learned a bit, but the job is just too repetitive. Sometimes you get the same calls over and over.

I like my job over here a whole lot better. I find it more rewarding. And I learn and do a whole lot more.