Smart's retention promo

[boybi]

Meron pa ba nito? My Smart subscription's contract will end by next month. I have read from posts before that Smart makes calls to subscribers around 6 months before the contract expiration to offer a retention package (free phone or free credits). Up to this day, I haven't received a single call. Should I make the call myself or go to their business office to inquire about this? Or wala ng ganitong promo ang Smart?

[russpogi]

They should have. My dad has been recieving free phones from Smart every two years since time immortal! Try asking them by calling Customer Service at *888 (if I remember it right).

[BlueBimmer]

tawagan nalang para sure or visit smart business center, minsan talaga di sila tumatawag, ganyan kasi sa globe minsan kelangan ikaw magpakipot hehe

[boybi]

Nangunguripot na yata mga telcos ngayon? Dati yung Globe, nagpapadala nag letters na may free ganito at ganyan. Ngayon, dapat ikaw pa mismong tumawag. Pero pagnaglabas naman sila ng annual report nila, bilyon ang net income nila!

[BlueBimmer]

yung mga pera pang free phones napunta sa endless tv ads na worth millions hehe

[ssaloon]

same here andy. september mag-eexpire contract ko with them, and not a single call or sms regarding retention.

[boybi]

miko, yan ba yung line mo na nakakuha ka ng free XDA2? Baka talagang walang retention kapag XDA2 ang nakuha

[nicolodeon]

Smart post paid user for ten years now. Every two years nakakahuha ako ng retention phone. However, pareho lang na rin sila ng Globe na hinde ini-inform yung kanilang subscribers na eligible na sila for a retention unit - you have to call them and ask.

Boybi, to answer your question - mayron pa.

[ssaloon]

miko, yan ba yung line mo na nakakuha ka ng free XDA2? Baka talagang walang retention kapag XDA2 ang nakuha

haha oo eto pa rin yun! leche sila pag ganon!! 1500 and up a month consistently yung bill ko, dapat may credits ako or free phone!

*** EDIT ***

just called *888. eto yung offer nila sa retention package.

SE K610


N 6151


N 6288


LG KU250


or 9000 miles credited to my mabuhay miles account.

take note, no free credits for my plan. hell, i'm better off not renewing my contract and if i need a new phone, i'll just buy one at GH for the equivalent or better value than the ones they're offering. bulok!!!

although tempting ang 9000 miles (HSBC conversion is P45.00 = 1 mile or P405,000 worth of purchases).

[boybi]

Naku, kung ganyan ang mga free phones nila, ipa-terminate ko nalang itong Smart line ko.

[B2Bomber]

usually at 18mos pwede ka na magearly retention. kung "suki" ka dun sa iisang WC lang usually, sinasabi nila. pero kung every now and then paiba-iba ka ng WC (na pinagbabayaran) medyo wala ng "personal touch", i.e. subtle reminder na pwede na kayong magretention. observation ko lang though... anyway, kung may close naman kayo sa WC nyo di pa-remind na lang kayo at 18 mos.

[claRkEnt]

Just availed a couple of weeks ago of the retention program for my wife's P1200 plan. I got P990i with cashout of P5,500.

[Sarsi]

Existing pa ito sa smart. just got mine a few months ago. All you have to do is go to any smart wireless center to avail.

[theveed]

Magkaiba ang Smart sa Globe, Smart "gives" you a new phone while Globe gives you credit equiv based on usage...

Both are just additional handcuffs to keep you in their networks... But if you have no plans of switching, pwede nadin.

[maop99]

pwede pa....nag-aantay lang ako ng magandang offer na phone bago ako mag-avail, pangit pa nga offers nila ngayon...I think mga PDA phones di na sila nag-ooffer kasi di nila kaya i-network-lock hehehehe....i'm due for a retention package 6months ago pa kaso pangit offers eh....

[mikey177]

Smart also offers higher-end phones for users who are on bigger plans. Halimbawa, sa plan 1800, libre ang Nokia N73ME, E61i at Sony Ericsson P990i, among others.

As theveed said, it's an acceptable option if one has no intention of switching.

[russpogi]

The SE K610 looks really nice! hehehe! Tama sir, if you intend to use your existing service provider for another 2 years, ok pa din.

[Stoner]

If you opt for billing credits as your retention package, well... minsan palpak ang TelCo's dyan... sobrang tagal lumabas sa billing ang deductions.

[CVT]

Yes, you have to ask them for it....

Else, lulusot sila. I have an officemate who has not availed of the Smart retention plan for 4-5 years already dahil walang tumatawag sa kanya.

Actually, you can avail of the retention plan as early as 18 months.

3202:rainbow:

[kurt]

i also suggest you read carefully the new contract terms. the current rates and plans will apply. if you used to get XX credits/mins from your old plan (ex plan 1200) the new contract for plan 1200 will usually give less credits or minutes. in effect you are not extending your current but signing a new contract, even if other details like phone number are the same.

my current 4 year old plan 800 from smart. its the consumable type but it has 500 free sms/month. i believe the current plan 1200/consumable has only 250 free sms monthly.

so for me, its cheaper to buy a new mid-class cellphone than renew my plan.

but i think the retention program is advantageous if you are really after the free unit corresponding to the new contract.