I can access everything on the web except for 2 sites that are important to me which are tsikot.com and talkingissues.economist.com.

Talk about BAD LUCK and BAD SERVICE! I called PLDT DSL last Monday telling them about my problem and how they need to fix it urgently because as a subscriber of the economist I am entitled to their weekly audio download that they update every friday. The deal is that if I miss downloading the audio file for this week, I cannot download it anymore unless I pay a premium. It's already wednesday and the clock is ticking.

PLDT:
1. To the CSRs (who are guilty) - Please do not tell a customer you'd call back when you have no intention of doing so. I stayed home the rest of the day waiting for the call that never came. The trouble is that when I followed it up yesterday they told me that my complaint has already been received and making me feel like I am pestering them. (in other words parang ang kulit kulit ko)

2. Ever since you did that MIGRATION EWAN my DSL started to suck big time! My worst experience was I lost my DSL connection the time when I was working on my thesis and the deadline was near. What I found most irritating was the fact that PLDT cannot give me a time frame as to when it would be fixed. I ended up buying a prepaid card that I used for 2 weeks. If I didn't ask help from my classmate who works for PLDT (Out of desperation - Kinapalan ko na mukha kahit di kami close), it probably would have taken them DECADES to have me reconnected. Fast Forward a few months. HERE IT GOES AGAIN. When will this end?

I noticed that PLDT CSRs take complaints well. I guess they are already immune to all the shouting from irate customers. Maybe it would be better if PLDT just improved on their service. I don't wanna trouble my classmate anymore. I also hate not being able to visit tsikot on a daily basis

(I used to dial up to post this message)