Pldt Dsl - Bad Luck, Bad Service

[_Cathy_]

I can access everything on the web except for 2 sites that are important to me which are tsikot.com and talkingissues.economist.com.

Talk about BAD LUCK and BAD SERVICE! I called PLDT DSL last Monday telling them about my problem and how they need to fix it urgently because as a subscriber of the economist I am entitled to their weekly audio download that they update every friday. The deal is that if I miss downloading the audio file for this week, I cannot download it anymore unless I pay a premium. It's already wednesday and the clock is ticking.

PLDT:
1. To the CSRs (who are guilty) - Please do not tell a customer you'd call back when you have no intention of doing so. I stayed home the rest of the day waiting for the call that never came. The trouble is that when I followed it up yesterday they told me that my complaint has already been received and making me feel like I am pestering them. (in other words parang ang kulit kulit ko)

2. Ever since you did that MIGRATION EWAN my DSL started to suck big time! My worst experience was I lost my DSL connection the time when I was working on my thesis and the deadline was near. What I found most irritating was the fact that PLDT cannot give me a time frame as to when it would be fixed. I ended up buying a prepaid card that I used for 2 weeks. If I didn't ask help from my classmate who works for PLDT (Out of desperation - Kinapalan ko na mukha kahit di kami close), it probably would have taken them DECADES to have me reconnected. Fast Forward a few months. HERE IT GOES AGAIN. When will this end?

I noticed that PLDT CSRs take complaints well. I guess they are already immune to all the shouting from irate customers. Maybe it would be better if PLDT just improved on their service. I don't wanna trouble my classmate anymore. I also hate not being able to visit tsikot on a daily basis

(I used to dial up to post this message)

[1D4LV]

hmmm. same old stuff from PLDT services. bago ba yang connection mo?

[boybi]

Buti nalang naging OK na itong PLDT DSL ko after more than a year na sakit ng ulo. Need mo talaga ng kakilala sa PLDT, kahit mga lineman lang para mabilis ang action.

[_Cathy_]

I've been a subscriber for more or less 3 years. Service was really good until the "migration" project (reason they gave me) last quarter of 2007. After that service started to really really suck.

Wala bang taga PLDT dito? hehehe

[feeter]

Maybe it's about time you leave PLDT dsl service and say hello to other internet connections.
For example, Bayantel DSL which promises very reliable connections,
or Smart BRO. I had my Smart Bro since January 2007 and never had any major trouble with it.
The only problems I encountered with Smart Bro last year were the defective antenna, which they replaced immediately for free in no time, and 2 incidents of total internet blackout for 1 day each.
Their service call center and the linemen/ installers were very competitive.
Good luck with your PLDT dsl...
cheers!

[_Cathy_]

Thanks. I'm just afraid that switching would cause me too much hassle and additional costs. hehe.

[cutedoc]

meron problema dsl namin, ilang beses nako nagrereklamo, until after some months, found out na pasyente ko pala isang technician ng pldt, e di ayos mas mabilis na pag me problema, hehehe

kelangan talaga ng padrino

[CVT]

I think that the migration you're mentioning here is what they market as their NGN line (Next Generation) line, which is basically a fibreoptic connection from their Exchange to the main boxes, which are strategically placed in your neighborhood, so that you're "effectively near the Exchange".

It looks like there is a mismatch in the new main boxes vs. the connection to our homes in as far as datacomm is concerned. This could be the main reason why the DSL line doesn't work but voice is okay.

Got myself entangled on this issue too. It is a good thing that I was able to get out of the contract with a couple of "bruises" as they never delivered what they promised. They even were telling me that I have problems with the pre-installed telephone line connection inside our home, which I did not allow because I know that it was done properly.

Anyway, DSL connection was down a good number of times, and max speed was only 100kbps at times. Whew!

That is why some PLDT Techs are calling this NGN as "Not (a) Good Network.

5707:tumbleweed:

[fourtheboys96]

I guess they are already immune to all the shouting from irate customers.

i dont shout at CSRs. i try to talk to them calmly using simple sentences that would make them understand my problem easily. well, it works most of the time. the other night i called the CSR of marlboro and pldt because i cannot access and play the Levels Game. but the following day it was fixed but unfortunately my pack code was invalid. have to finish one pack of cigs again before i can play (FYI, it takes one week for me to finish one pack of yosi)

[fast lane]

have the same problem too with pldt here in ortigas area

mostly pag 2pm - 5pm madalas ang disconnection at an interval of 2mins

ive been calling their CSR's but all i hear is the same line everyday, that they alreasy received our report just a while ago, etc. etc that it has been forwarded to the technical group and their doing a line testing blah blah blah for 24 - 48 hours, imagine waiting for 48 hours just to have that line testing talk about customer service

pwede ba gawing reason to get out of the contract yung bad service ng pldt???

[fast lane]

I can access everything on the web except for 2 sites that are important to me which are tsikot.com and talkingissues.economist.com.

Network related problem daw ng pldt that in some sites you cannot acces
according to the technician that i was able to talk to.

un nga lang samin i can access tsikot sa iba lang hindi

and madami dami na din daw nag rereklamo ng intermittent disconnection lalo na pag hapon

hindi kayo nag iisa madami tayo

[_Cathy_]

ive been calling their CSR's but all i hear is the same line everyday, that they alreasy received our report just a while ago, etc. etc that it has been forwarded to the technical group and their doing a line testing blah blah blah for 24 - 48 hours, imagine waiting for 48 hours just to have that line testing talk about customer service

pwede ba gawing reason to get out of the contract yung bad service ng pldt???

WOW! You memorized their excuses already. hehe. Those are the same lines that I get from them everytime I make a complaint. Thankfully my problem got resolved already. I can access tsikot and economist already but now I cannot access my bank's website :rant:

[pitbullz]

[ame="http://www.youtube.com/watch?v=XeZmNgQB0DI"]YouTube - PLDT Bitag[/ame]

[fast lane]

WOW! You memorized their excuses already. hehe. Those are the same lines that I get from them everytime I make a complaint. Thankfully my problem got resolved already. I can access tsikot and economist already but now I cannot access my bank's website :rant:

so all i do now is to make sure i get the names of the CSR para befor ako mag goddbye sabihin ok "CSR's name" aasahan ko yan, para malaman nya na alam ko ung pangalan nya at naisulat ko na sa ispan

idagdag mo na din ang walang kamatayang follow up sa rebates during the time na wala ka connection, panalo talga ang pldt sa pang asar


ang mabilis lang sa kanila eh ung mra line men nila na outsource ung naka kontrata kse ung mga yun ata the more mapuntahan mas malaki bayad sa kanila hahahahahha

[jakewise]

Sana NTC will take action also sa mga Telcos giving poor internet connections. It seems inaabuso tayo masyado ng mga Telcos dahil alam nila na kahit anong reklamo ginagawa ng mga subscribers, nagbibingi-bingihan naman and NTC

[brainmafia_310]

Badtrip nga yan, I always settle my bill online. Pinutulan ako, bago iconnect kailangan daw pumasok muna sa kanola payment. Sabi ko nagbayad naman ako sa tamang araw, sabi sa akin kasi sa online daw 3 days bago pumasok, sabi ko eh eto na nga transacrion number, hindi pa daw pwede iconnect.

Pootah. Pagmayproblema aaction within 24 to 72 hour s.

Posted via Tsikot Mobile App

[boybi]

What's wrong kaya with my pldt internet connection? When I check the speed using speedtest, ok naman mga speeds, 3mbps download, 0.5mbps upload, 15ms ping.

But when loading websites, sometimes it takes too long to load, sometimes, hindi mabuo ang pagdisplay sa website, magulo ang arrangement.

[kisshmet]

In situation like this its good to have an alternative internet connection..on demand (prepaid)..adequate speed..my reco SUN prepaid mobile internet P100 good for 3days or P50 which is good for a day

Posted via Tsikot Mobile App

[kisshmet]

PLDT upgrade is about fiber optic, if its already available in your area then i recommend you upgrade your DSL to fiber

Posted via Tsikot Mobile App

[flakez]

What's wrong kaya with my pldt internet connection? When I check the speed using speedtest, ok naman mga speeds, 3mbps download, 0.5mbps upload, 15ms ping.

But when loading websites, sometimes it takes too long to load, sometimes, hindi mabuo ang pagdisplay sa website, magulo ang arrangement.

Ganyan din sa amin. Ambagal din kahit ok ang speedtest. Problema pag tumawag ka sa pldt ang papacheck sayo is speedtest. Naisip ko tuloy pag speedtest ung ip add baka tinataasan nila bandwidth. Hehe