Got the same dilemna 3 weeks ago. nakakabwisit nga ang hotline nila walang sumasagot ngaun, even their online site ala kang mahita.

what i did is let my sis in law renew my roaming personally toa globe center. and after 24 hours it's ok.

before you don't have to renew your roaming for a year but now they made it quarterly ata or bi-annual na.