is Globe Telecom experiencing technical difficulties?

**wildthing** · August 31st, 2007 09:18 AM

sorry that it was too late na for you to realized the incompetence of Globe...

besides, sa roaming hindi talaga reliable ang pre-paid (lalo na ang globe).

ideal sa roaming ang post-paid (of any network) with at least a P5000 credit limit.

**mazdamazda** · August 31st, 2007 11:36 AM

How long has your prepaid account been "roaming"?

**n2knee** · August 31st, 2007 01:02 PM

Originally Posted by mazdamazda

How long has your prepaid account been "roaming"?

sir na activate yung roaming ko noong January 2007. then every three months tinatawagan ko ang customer service (it requires a big effort to get a hold of somebody) ng Globe para i-renew ang roaming ko (a requirement). i just renewed my roaming last month. i really don't mind calling them to renew my roaming, but the events during the past 36 hours pushed my buttons.

**n2knee** · August 31st, 2007 01:04 PM

Originally Posted by wildthing

sorry that it was too late na for you to realized the incompetence of Globe...

besides, sa roaming hindi talaga reliable ang pre-paid (lalo na ang globe).

ideal sa roaming ang post-paid (of any network) with at least a P5000 credit limit.

nagpunta ako sa serramonte (pinoy mall

). i got a smart sim. tuloy na naman ang saya

however, i don't know if i can ever get my 2,000 pesos back.......

**mbeige** · August 31st, 2007 06:00 PM

Pare just get a Smart simcard transfer mo lahat ng contacts mo dun and use that from now on. A bit more expensive last I heard $25 yata if you're in the US pero consider it peace of mind na lang. They're already roaming, no need to activate of course.

If not download mo yung Chikka messenger. Free text messages to any network sa Pinas, minsan may quota they have to text back so you can earn credit but it automatically renews after 24 hours yata. That's what I do libre text ko to Manila pag nasa bahay ako.

edit: Ah ok you got a Smart sim na pala. Smart move

(ang corny ko hahaha)

**theveed** · August 31st, 2007 07:12 PM

Ang kalintekan ng SMART, if your post paid is less than 1200/mo, may 2500 na deposit pa kada roaming... samantalang prepaid wala...

customer service/customer marketing schemes here in this country is pretty shady hehe.

**jundogg** · August 31st, 2007 07:37 PM

wala talagang binatbat CS dito satin. masabi lang na pati sila may call center. bobita rin mga agents nila, iba iba ang sinasabi. madalas rin walang alam about sa issue. hay

just recall what happened previously sa PLDT agent na babae na kinawawa ng customer, who is tama naman. we are paying for quality of service hindi para magtyaga sa palpak sa device or service tapos tayo pa uli magpapakahirap kumontact sa kanila for help. WTF!!!!

**wildthing** · August 31st, 2007 08:21 PM

kung merun kang kakilala sa pinas, ipawork-out mo yung Globe mo (sila mag-inquire sa status)...then the best would be send the sim to pinas para dito ipasa and load or convert to G-Cash.

**mayhem** · September 1st, 2007 04:58 PM

Got the same dilemna 3 weeks ago. nakakabwisit nga ang hotline nila walang sumasagot ngaun, even their online site ala kang mahita.

what i did is let my sis in law renew my roaming personally toa globe center. and after 24 hours it's ok.

before you don't have to renew your roaming for a year but now they made it quarterly ata or bi-annual na.

**mbeige** · September 1st, 2007 06:00 PM

Problem with Pinoys in these jobs is that they cannot adapt to situations that calls for initiative. Most of the time they rely on orders and chain of command/procedure. That's why they stammer, and that's why they cannot deliver.