Guys,
Thanks for your answers. I am working for a telecom company( not local) so I know how this activation works. Its a very simple procedure.
I think I made the wrong choice. I thought they can provide me a good service because last time, before I went to the US, I have a globe subscription and their service back then (2001) is very good. Maybe its just this branch in SM Marilao.
The one thing that frustrates me more is the fact that they do not know what they are doing. Whenever you ask them, di nila alam. Grabe talaga, hanggang ngayon wala pa rin. Dapat siguro nag SUN Cellular or SMART na lang ako.

Thanks again!!!