Converge Users Thread

[EQAddict]

No worries bro. My pleasure

Sent from my SM-N975F using Tapatalk

[boybi]

I have told Cathy many times to pm me her details so i can fix her PLDT issues. She refuses kasi shy siya. As if i will divulge her personal info. I have given up trying to assist.

Many others have contacted me directly and i have fixed their issues swiftly. Just pm me the full complete details: name, landline number, address and celphone so someone can reach out and schedule a visit.

All i can say is competition is good for the customer. Satisfied customers arent as vocal as unhappy customers.

Sent from my SM-N975F using Tapatalk

Kaya mo din ba concerns regarding Globe and Converge?

[EQAddict]

Sky and pldt lang bro

Sent from my SM-N975F using Tapatalk

[_Cathy_]

I have told Cathy many times to pm me her details so i can fix her PLDT issues. She refuses kasi shy siya. As if i will divulge her personal info. I have given up trying to assist.

Many others have contacted me directly and i have fixed their issues swiftly. Just pm me the full complete details: name, landline number, address and celphone so someone can reach out and schedule a visit.

All i can say is competition is good for the customer. Satisfied customers arent as vocal as unhappy customers.

Sent from my SM-N975F using Tapatalk

Happy naman ako sa PLDT ko [emoji14] It's not like converge na walang makausap. At least sa PLDT may ticket [emoji14] But really, yung offer to help, I SUPER appreciate it.

He he he

Thanks again Bro EQ!


Sent from my iPhone using Tapatalk

Kahit di nga PLDT concerns, natulungan kami ni bro EQ before.


Sent from my iPhone using Tapatalk

Thanks to EQ naayos nuon landline namin na 2-3 weeks na walang nangyayari kahit reported na may problema.

Also deducted the unused days in the monthly bill.

I still owe you, sir [emoji4]

Sent from my LG-H990 using Tapatalk

That's very alpha ha! Gets things done fast. Dami na pala natulungan ni EQ dito.

Sent from my SM-N960F using Tapatalk

[shadow]

Yari ka EQ, stalk ka na ni cathy. Ikaw na magigijg bagong crush. Don't break her heart. [emoji23]


Sent from my iPhone using Tapatalk

[shadow]

Happy naman ako sa PLDT ko [emoji14] It's not like converge na walang makausap. At least sa PLDT may ticket [emoji14] But really, yung offer to help, I SUPER appreciate it.





That's very alpha ha! Gets things done fast. Dami na pala natulungan ni EQ dito.

Sent from my SM-N960F using Tapatalk

Mero ticket din converge. [emoji1363]


Sent from my iPhone using Tapatalk

[papi smith]

Sky and pldt lang bro

Sent from my SM-N975F using Tapatalk

Sir, well connected pala kau sa internet providers, ask ko lang kung alam nyo kung saan galing ang internet ni Royal Cable? I was thinking kasi baka pareho sya ni sky na kumukuha Kay Globe. I have Globe kasi right now but when I transfer residence, I am thinking of trying out Royal because they have good rates.

[EQAddict]

Royal cable leases their international capacity from pldt. But not sure about their service. Alam ko Villar sila? Exclusive in villar villages.

Sent from my SM-N975F using Tapatalk

[_Cathy_]

Yari ka EQ, stalk ka na ni cathy. Ikaw na magigijg bagong crush. Don't break her heart. [emoji23]


Sent from my iPhone using Tapatalk

Atenean ba si EQ? hahaha! Just kidding. It's frustrating to have a crush on a married man (Dr Cutie) Hindi na pwede madagdagan

Mero ticket din converge. [emoji1363]


Sent from my iPhone using Tapatalk

Paano ka magka ticket e wala naman sumasagot sa hotline? Sa PLDT kahit wala ka makausap may robot BTW, kudos to PLDT kasi ang galing ng training ng CSR, siguro sanay ng masigawan, more than 10 yrs ago when I lost my internet connection e wala ako alternative kasi pa kong data tapos wala ng prepaid dial up ISPs at that time. I was so frustrated tumaas talaga boses ko and then I ended up crying and apologizing to the CSR, nahihiya ako that I lost my temper so naiiyak ako HAHAHA! I explained naman that I am mad at the company and not them. Ewan ko lang kung outsourced na ang CSR nila ngayon.

[crazy_boy]

Sky and pldt lang bro

Sent from my SM-N975F using Tapatalk

Bro might need your assistance with Sky, since May pa walang connection yung isang Sky namin. Puro reply sa email: pls be patient, blah blah blah.

Pero nag reply na now. If di parin ma-resolve, will PM you sir

Sent from my ONEPLUS A6003 using Tapatalk

[12vdc]

May +P99 for 10mb promo ang Converge bale 1599 for 35mbps. Palpak pa din tuwing peak hrs best na yung 5MB.

Ang maganda lang sa Converge may advisory tuwing may downtime unlike PLDT puti na mata mo wlaparin advise o update. Parehong mahirap kontakin pero halos lahat naman sa ngayon bulok ang csr. Ang importante everytime mag down may reference ticket for future claims and rebates, yan is kung matyaga ka magreport. Sa ngayon importante redundant connection pra kung down si fiber may copper at kung down both wired may LTE wireless. Kung hopeless parin, antayin nyo nalang mag roll-out ng free internet ang DICT at DITO may mga bagong landing station na sila sa Batangas at La Union going to China.

[shadow]

Atenean ba si EQ? hahaha! Just kidding. It's frustrating to have a crush on a married man (Dr Cutie) Hindi na pwede madagdagan



Paano ka magka ticket e wala naman sumasagot sa hotline? Sa PLDT kahit wala ka makausap may robot BTW, kudos to PLDT kasi ang galing ng training ng CSR, siguro sanay ng masigawan, more than 10 yrs ago when I lost my internet connection e wala ako alternative kasi pa kong data tapos wala ng prepaid dial up ISPs at that time. I was so frustrated tumaas talaga boses ko and then I ended up crying and apologizing to the CSR, nahihiya ako that I lost my temper so naiiyak ako HAHAHA! I explained naman that I am mad at the company and not them. Ewan ko lang kung outsourced na ang CSR nila ngayon.

Automatic na. No need to speak to CSR ano yan 19 kopong kopong?


Sent from my iPhone using Tapatalk

[shadow]

May +P99 for 10mb promo ang Converge bale 1599 for 35mbps. Palpak pa din tuwing peak hrs best na yung 5MB.

Ang maganda lang sa Converge may advisory tuwing may downtime unlike PLDT puti na mata mo wlaparin advise o update. Parehong mahirap kontakin pero halos lahat naman sa ngayon bulok ang csr. Ang importante everytime mag down may reference ticket for future claims and rebates, yan is kung matyaga ka magreport. Sa ngayon importante redundant connection pra kung down si fiber may copper at kung down both wired may LTE wireless. Kung hopeless parin, antayin nyo nalang mag roll-out ng free internet ang DICT at DITO may mga bagong landing station na sila sa Batangas at La Union going to China.

Hinde naman palpak? Peka hours ba ngayon?

Meron pa nag zoom meeting ang I'm watching NBA online. [emoji854]




Sent from my iPhone using Tapatalk

[_Cathy_]

Bro might need your assistance with Sky, since May pa walang connection yung isang Sky namin. Puro reply sa email: pls be patient, blah blah blah.

Pero nag reply na now. If di parin ma-resolve, will PM you sir

Sent from my ONEPLUS A6003 using Tapatalk

Matindi yan pag si EQ naka solve e 4 mos na walang connection. Do you still get billed?!?!

Automatic na. No need to speak to CSR ano yan 19 kopong kopong?


Sent from my iPhone using Tapatalk

Ayoko nga ng automated, iba pa rin yung may tao na nakakausap. Ang alam ko talaga dati yung CSRs (at least 10 yrs ago) hindi outsourced, but I guess they let those people go na. Pero nung May may nakakausap pa na tao

[papi smith]

Royal cable leases their international capacity from pldt. But not sure about their service. Alam ko Villar sila? Exclusive in villar villages.

Sent from my SM-N975F using Tapatalk

Don't know if they were acquired by Villar, last I knew it was owned by former laguna gov ningning lazaro

[12vdc]

Hinde naman palpak? Peka hours ba ngayon?

Meron pa nag zoom meeting ang I'm watching NBA online. [emoji854]

By area mostly dito sa NCR ok pa, outside NCR at prabins almost every other day may downtime. May 2 sites din ako pending installation paid since July hanganga ngayon...pending parin due to lockdown daw. Aba eh yung installer contractor nila parehas lang ni PLDT at Globe Fiberhome, nabulunan sa dami ng new install..

I'm using backup Globe leased line, isa pang sablay asymetric ang upload.

[crazy_boy]

Matindi yan pag si EQ naka solve e 4 mos na walang connection. Do you still get billed?!?!

Yes may billing parin monthly, and tumatawag pa sila to follow up payment. Matindi sila, you cant follow up technical issues sa tumatawag for payment. We still pay kasi sasabihin may balance pa if we dont pay. Nag shift na kami sa converge, so need to process refund na for the overpayment.


Sent from my ONEPLUS A6003 using Tapatalk

[shadow]

Yes may billing parin monthly, and tumatawag pa sila to follow up payment. Matindi sila, you cant follow up technical issues sa tumatawag for payment. We still pay kasi sasabihin may balance pa if we dont pay. Nag shift na kami sa converge, so need to process refund na for the overpayment.


Sent from my ONEPLUS A6003 using Tapatalk

Converge ka na now?

Welcome to the club of happy and satisfied subscribers. [emoji3059]


Sent from my iPhone using Tapatalk

[12vdc]

Hindi kaagad yayaman si Dennis Uy kung mahina ang credit collections and billing department. Septyembre na wala parin ako billing for Aug. Buti pa ang Globe 3wks nkalimot bayad wla surcharge. PLDT naman 2days lang overdue putol na kaagad then bayad ng re-connection fee kaya mayaman eh.

[uls]

di sa billing yayaman si Uy

yayaman siya sa IPO