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  1. boybi's Avatar
    boybi
    boybi is offline Tsikot Member Rank 8
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    August 8th, 2020 10:41 AM #21
    Quote Originally Posted by cast_no_shadow View Post
    Issue ko lang until today sa PLDT ko ayaw gumana ng Viber ang weird. Sa bahay tuloy I need to shift to mobile data just to check if meron incoming sa viber ko.


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    Try mo palitan DNS and see if gagana viber.
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  2. cast_no_shadow's Avatar
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    August 8th, 2020 11:11 AM #22
    Quote Originally Posted by boybi View Post
    Try mo palitan DNS and see if gagana viber.
    How to do that Sir? Doon ba sa wifi settings? Tried browsing hindi ko mahanap


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  3. boybi's Avatar
    boybi
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    August 8th, 2020 11:24 AM #23
    Quote Originally Posted by cast_no_shadow View Post
    How to do that Sir? Doon ba sa wifi settings? Tried browsing hindi ko mahanap


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    Yes try mo muna sa wifi settings ng phone mo. Palitan mo ng google dns: 8.8.8.8 and 8.8.4.4
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  4. cast_no_shadow's Avatar
    cast_no_shadow
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    August 25th, 2020 07:13 PM #24
    Shadow! Ipakilala mo ako dun sa nakausap mo hehehe

    Wala nanaman converge sa kabilang bahay

    Solid 48 minutes waiting time sa telepono

    Shempre wait na lang daw. Oh yeah!


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  5. _Cathy_'s Avatar
    _Cathy_
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    August 25th, 2020 07:21 PM #25
    Sa una lang pala maganda converge, yung office buddy ko masyadong binebenta sakin converge although sa simula pa lang disclaimer niya non existent customer service kasi walang sumasagot hahaha! (bago pa converge that time, what more now?)
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  6. cast_no_shadow's Avatar
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    August 25th, 2020 08:03 PM #26
    Quote Originally Posted by _Cathy_ View Post
    Sa una lang pala maganda converge, yung office buddy ko masyadong binebenta sakin converge although sa simula pa lang disclaimer niya non existent customer service kasi walang sumasagot hahaha! (bago pa converge that time, what more now?)
    Subjective naman yung maganda, pero they really need to improve customer service experience.

    Langya may pa “average waiting time” pa sila 5 minutes lang daw pero pang 40th ka sa pila.

    Have you upgraded your PLDT na?

    Speedwise consistent din naman si Converge dun sa availed na plan.


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  7. shadow's Avatar
    shadow
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    August 25th, 2020 08:21 PM #27
    Quote Originally Posted by _Cathy_ View Post
    Sa una lang pala maganda converge, yung office buddy ko masyadong binebenta sakin converge although sa simula pa lang disclaimer niya non existent customer service kasi walang sumasagot hahaha! (bago pa converge that time, what more now?)
    Solid pa rin ako sa converge! Sa inyo na PLDT ninyo. [emoji13]

    Never Again!


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  8. shadow's Avatar
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    August 25th, 2020 08:24 PM #28
    Quote Originally Posted by cast_no_shadow View Post
    Shadow! Ipakilala mo ako dun sa nakausap mo hehehe

    Wala nanaman converge sa kabilang bahay

    Solid 48 minutes waiting time sa telepono

    Shempre wait na lang daw. Oh yeah!


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    Baka meron talagang outage sa area? Email mo lang sila, mag reply mga yun agad. Pero dapat meron naka CC. [emoji23]


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  9. boybi's Avatar
    boybi
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    September 2nd, 2020 11:11 AM #29
    Shadow, nagiinform ba converge sa billing?

    Applied for converge last year, 1 yr binayaran ko. Hindi ko na namalayan tapos na yung 1 yr ko. Walang pinapadalang statement of account.

    So, nawalan na ako ng internet, not knowing it was due to overdue bills.

    Tried going to their office, pucha sobrang haba ng pila!

    Tried calling their office number, out of service mga phones except for 1, na wala naman sumasagot!

    Tried emailing their support email, after 2 months wala pa din reply!

    Naghanap ng kakilala na may kakilala sa loob ng converge, dun ko lang nalaman na need ko na pala ulit magbayad.

    Btw, hindi din consistent ang speed ni converge dito sa office. Meron din akong PLDT Fibr sa office, consisten and never nagdown, except nung nagkaroon ng Luzon wide outage.

    Sa bahay din PLDT Fibr, never din nagkaproblem except one time na naputol yung line, sisi ni pldt lineman sa converge. Also, bilis ng customer service ng PLDT, the following day dumating agad technician.
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  10. shadow's Avatar
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    September 2nd, 2020 11:40 AM #30
    Quote Originally Posted by boybi View Post
    Shadow, nagiinform ba converge sa billing?

    Applied for converge last year, 1 yr binayaran ko. Hindi ko na namalayan tapos na yung 1 yr ko. Walang pinapadalang statement of account.

    So, nawalan na ako ng internet, not knowing it was due to overdue bills.

    Tried going to their office, pucha sobrang haba ng pila!

    Tried calling their office number, out of service mga phones except for 1, na wala naman sumasagot!

    Tried emailing their support email, after 2 months wala pa din reply!

    Naghanap ng kakilala na may kakilala sa loob ng converge, dun ko lang nalaman na need ko na pala ulit magbayad.

    Btw, hindi din consistent ang speed ni converge dito sa office. Meron din akong PLDT Fibr sa office, consisten and never nagdown, except nung nagkaroon ng Luzon wide outage.

    Sa bahay din PLDT Fibr, never din nagkaproblem except one time na naputol yung line, sisi ni pldt lineman sa converge. Also, bilis ng customer service ng PLDT, the following day dumating agad technician.
    Email and text, wala na physical billing.


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  11. _Cathy_'s Avatar
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    September 2nd, 2020 11:42 AM #31
    Madami na talaga reklamo sa converge. Buti pa pldt may hard copy at always on time ang bills [emoji5]

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  12. jut703's Avatar
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    September 2nd, 2020 11:46 AM #32
    Quote Originally Posted by shadow View Post
    Email and text, wala na physical billing.


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    Paano ka nga uli naging Harry Roque ng Converge? Hehe

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  13. shadow's Avatar
    shadow
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    September 2nd, 2020 11:47 AM #33
    Quote Originally Posted by _Cathy_ View Post
    Madami na talaga reklamo sa converge. Buti pa pldt may hard copy at always on time ang bills [emoji5]

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    Down nga parati eh, barkada ko kaganda-gabdabf village sa makati. Nagigsing ako sa mura sa pldt. [emoji23]


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  14. shadow's Avatar
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    September 2nd, 2020 11:47 AM #34
    Quote Originally Posted by jut703 View Post
    Paano ka nga uli naging Harry Roque ng Converge? Hehe

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    DDS ng converge. [emoji1363]


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  15. _Cathy_'s Avatar
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    September 2nd, 2020 11:48 AM #35
    Quote Originally Posted by jut703 View Post
    Paano ka nga uli naging Harry Roque ng Converge? Hehe

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    HAHAHAHA!!! DDS nga daw ng converge si shadow. A basta! Lol!

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  16. jut703's Avatar
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    September 2nd, 2020 11:48 AM #36
    Quote Originally Posted by shadow View Post
    DDS ng converge. [emoji1363]


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    Oo nga eh, curious ako why

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  17. shadow's Avatar
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    September 2nd, 2020 11:49 AM #37
    Quote Originally Posted by jut703 View Post
    Oo nga eh, curious ako why

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    Satisfied and happy subscriber. [emoji1363]


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  18. cast_no_shadow's Avatar
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    September 2nd, 2020 11:50 AM #38
    Quote Originally Posted by boybi View Post
    Shadow, nagiinform ba converge sa billing?

    Applied for converge last year, 1 yr binayaran ko. Hindi ko na namalayan tapos na yung 1 yr ko. Walang pinapadalang statement of account.

    So, nawalan na ako ng internet, not knowing it was due to overdue bills.

    Tried going to their office, pucha sobrang haba ng pila!

    Tried calling their office number, out of service mga phones except for 1, na wala naman sumasagot!

    Tried emailing their support email, after 2 months wala pa din reply!

    Naghanap ng kakilala na may kakilala sa loob ng converge, dun ko lang nalaman na need ko na pala ulit magbayad.

    Btw, hindi din consistent ang speed ni converge dito sa office. Meron din akong PLDT Fibr sa office, consisten and never nagdown, except nung nagkaroon ng Luzon wide outage.

    Sa bahay din PLDT Fibr, never din nagkaproblem except one time na naputol yung line, sisi ni pldt lineman sa converge. Also, bilis ng customer service ng PLDT, the following day dumating agad technician.
    Applied for eSOA bro

    Aba may physical office pala sila? Yan ang balak ko next na gawin sugurin sila!

    Buti naayos kahapon

    Pinaayos na siguro agad ni Shadow at may naninira sa Converge dito sa Tsikot


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  19. shadow's Avatar
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    September 2nd, 2020 11:54 AM #39
    Quote Originally Posted by cast_no_shadow View Post
    Applied for eSOA bro

    Aba may physical office pala sila? Yan ang balak ko next na gawin sugurin sila!

    Buti naayos kahapon

    Pinaayos na siguro agad ni Shadow at may naninira sa Converge dito sa Tsikot


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    Kailangan pa ba mag apply? Automatic na dapat.

    Patience is a virtue. Masyado marami inaayos na mga PLDT subs na lumipat. Kasalanan ng PLDT kung maganda service nila wala sana influx ng new subscribers sa converge. [emoji1363][emoji3]


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    Last edited by shadow; September 2nd, 2020 at 12:02 PM.
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  20. cast_no_shadow's Avatar
    cast_no_shadow
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    September 2nd, 2020 11:55 AM #40
    Quote Originally Posted by shadow View Post
    Patient is a virtue. Masyado marami inaayos na mga PLDT subs na lumipat. Kasalanan ng PLDT kung maganda service nila wala sana influx ng new subscribers sa converge. [emoji1363][emoji3]


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    Magaling talaga ang Spox ni Converge


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