Converge FiberX

[badkuk]

Hi guys,

Any subscribers here? Kumusta service?

The fine print says guaranteed 30% of max bandwidth at 80% reliability...which is not too far off from PLDT DSL, speed- and fee- wise. The only downside i see is that fiber(they will actually install fiber to at premise) will be a PITA to fix if it breaks

[crazy_boy]

daming negative feedback sa facebook page nila hehe

if I'm not mistaken, nabili na yata ito ng isang bigger isp company

[mbk347]

Any current Feedback? sawa na ako sa PLDT slow connection,

[arvs18]

100mbps fiber here. So far so good. With my cheap router I'm getting 80-95mbps throughput, both download and upload.



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[MR_BIG18]

is it unli data?

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[arvs18]

is it unli data?

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Opo Sir. Unlimited yung data allowance nya. And hindi din sya nag tthrottle ng speed.


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[bugsmobile]

Thinking of switching to Converge as well. Been trying to call them the past few days, but was only able to get thru a customer service agent a while ago. She told me that there are only 2 slots available in my area. Thing is, I'm still locked to Skycable till November. Thinking of paying the pretermination fee instead. Just worried with the after sales support of Converge as it took a while for me to get thru, what more if I'm already a subscriber & locked in for 2 years?

[ano727]

Thinking of switching to Converge as well. Been trying to call them the past few days, but was only able to get thru a customer service agent a while ago. She told me that there are only 2 slots available in my area. Thing is, I'm still locked to Skycable till November. Thinking of paying the pretermination fee instead. Just worried with the after sales support of Converge as it took a while for me to get thru, what more if I'm already a subscriber & locked in for 2 years?

I inquired with them as neither PLDT Fiber nor Globe Fiber is available in my condo in Ortigas center. Converge replied saying that they can't cover Ortigas Center area. I asked why or what is the restriction, I did not get any response anymore.

Sayang naman. Looks very promising.

[unmarked]

can't wait for Converge to cover our side of the baranggay. Our old house has coverage but since lumipat na kami wala pa raw dito. I am tired of this Globe crap. 6mbps pero 3 to 4 digit RTT to google.com? FFS.

[shadow]

I think the ultimate plan of converge is for one of the big player to buy them out.

I noticed yun mga areas na wala pa PLDT ang concentration nila. It will be easier for PLDT to just buy them out as they don't need to put lines in these areas.

Eventually PDLT will but this company.


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[kisshmet]

^PLDT fiber is so slow, the most i got was 5Mbps

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[ano727]

I think the ultimate plan of converge is for one of the big player to buy them out.

I noticed yun mga areas na wala pa PLDT ang concentration nila. It will be easier for PLDT to just buy them out as they don't need to put lines in these areas.

Eventually PDLT will but this company.


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Converge has many banners advertising their FiberX inside Ortigas CBD, many of them along Meralco Avenue, with their hotline number in big bold fonts. As I need fiber within this area, I called their hotline.

1. Their hotline is not working. Fast busy tone. Many failed attempts.
2. When I tried to reach their customer service via sms, they informed that they can't serve Ortigas CBD area.

What the??? What's the point of advertising in Ortigas CBD?


This is after PLDT confirmed that they can't serve my place with fiber, which surprisingly, is only about 600m away from PLDT CO in Emerald Ave.

Globe Fiber is not yet available as well. This is understandable.
But PLDT and Converge???

[Yuesford]

Customer service sucks.. thats for sure.

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[JJB]

Converge and PLDT fiber are available in my area. Both have 50mbps plans and converge is cheaper by 400, which is savings for a retained pldt landline. PLDT naman has free 100mbps for 6 months.
Ano kaya mas maganda service and reliability?


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[bugsmobile]

Converge and PLDT fiber are available in my area. Both have 50mbps plans and converge is cheaper by 400, which is savings for a retained pldt landline. PLDT naman has free 100mbps for 6 months.
Ano kaya mas maganda service and reliability?


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JJB! No experience with PLDT, but been using Converge for the past 9mos, so far ok naman.

[stayhungry]

..., with their hotline number in big bold fonts. As I need fiber within this area, I called their hotline.

1. Their hotline is not working. Fast busy tone. Many failed attempts.
2. When I tried to reach their customer service via sms, they informed that they can't serve Ortigas CBD area.

What the??? What's the point of advertising in Ortigas CBD?


This is after PLDT confirmed that they can't serve my place with fiber, which surprisingly, is only about 600m away from PLDT CO in Emerald Ave.

Maybe because Converge is using PLDT for their hotline [emoji38] [emoji38]


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Stay hungry. Stay humble.

[badkuk]

been a FiberX 1500 subscriber since last year. Haven't really tried their support, but i can't complain about the speed(aa of now)...pumapalo pa ng 40mbps kung minsan. Ang sabi ng installer e 2-3 pa lang kaming subscriber sa area.

i do feel their setup(support, billing, etc.) still needs some work. Imho they should invest more in advertising their services as well. Madalas nagugulat ung tao na me Converge pala sa area nila.

[mda]

Converge and PLDT fiber are available in my area. Both have 50mbps plans and converge is cheaper by 400, which is savings for a retained pldt landline. PLDT naman has free 100mbps for 6 months.
Ano kaya mas maganda service and reliability?

Swertehan lang ito sa area on reliability. On service naman, both are not very good.

Just get what you need... landline? PLDT. No need landine, pwede Converge.

[Egan101]

Customer service sucks.. thats for sure.

One of our office' dedicated internet lines is sourced by Converge. Their customer service is useless. Last January, when their connection went down, it took them the next day to acknowledge and another day to fix. The service went back up the next day but we had to wait till connectivity went back to normal before we had the line for use by our staff.

I had the account manager come to the office and address our concerns with such poor customer service. He told me that he be contacted in case that happens again.

[JJB]

Looks like parehong poor support ang converge and pldt. Talked to the pldt guy and said last slot na lang outside the village and 8 posts away. Baka masyadong malayo and marami nakakabit.
Try ko na lang converge at mukhang wala pang subscriber so less ang net traffic


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