Converge FiberX

**kisshmet** · May 27th, 2017 09:55 AM

^PLDT fiber is so slow, the most i got was 5Mbps

Sent from my GT-P3110 using Tsikot Forums mobile app

**ano727** · May 27th, 2017 10:15 AM

Originally Posted by shadow

I think the ultimate plan of converge is for one of the big player to buy them out.

I noticed yun mga areas na wala pa PLDT ang concentration nila. It will be easier for PLDT to just buy them out as they don't need to put lines in these areas.

Eventually PDLT will but this company.

Sent from my iPhone using Tapatalk

Converge has many banners advertising their FiberX inside Ortigas CBD, many of them along Meralco Avenue, with their hotline number in big bold fonts. As I need fiber within this area, I called their hotline.

1. Their hotline is not working. Fast busy tone. Many failed attempts.
2. When I tried to reach their customer service via sms, they informed that they can't serve Ortigas CBD area.

What the??? What's the point of advertising in Ortigas CBD?

This is after PLDT confirmed that they can't serve my place with fiber, which surprisingly, is only about 600m away from PLDT CO in Emerald Ave.

Globe Fiber is not yet available as well. This is understandable.
But PLDT and Converge???

**Yuesford** · August 29th, 2017 04:46 AM

Customer service sucks.. thats for sure.

Sent from my SM-G955F using Tsikot Forums mobile app

**JJB** · March 6th, 2018 12:35 AM

Converge and PLDT fiber are available in my area. Both have 50mbps plans and converge is cheaper by 400, which is savings for a retained pldt landline. PLDT naman has free 100mbps for 6 months.
Ano kaya mas maganda service and reliability?

Sent from my iPhone using Tapatalk

**bugsmobile** · March 6th, 2018 12:44 AM

Originally Posted by JJB

Converge and PLDT fiber are available in my area. Both have 50mbps plans and converge is cheaper by 400, which is savings for a retained pldt landline. PLDT naman has free 100mbps for 6 months.
Ano kaya mas maganda service and reliability?

Sent from my iPhone using Tapatalk

JJB! No experience with PLDT, but been using Converge for the past 9mos, so far ok naman.

**stayhungry** · March 6th, 2018 07:27 AM

Originally Posted by ano727

..., with their hotline number in big bold fonts. As I need fiber within this area, I called their hotline.

1. Their hotline is not working. Fast busy tone. Many failed attempts.
2. When I tried to reach their customer service via sms, they informed that they can't serve Ortigas CBD area.

What the??? What's the point of advertising in Ortigas CBD?

This is after PLDT confirmed that they can't serve my place with fiber, which surprisingly, is only about 600m away from PLDT CO in Emerald Ave.

Maybe because Converge is using PLDT for their hotline

------------------------------------------
Stay hungry. Stay humble.

**badkuk** · March 6th, 2018 08:12 AM

been a FiberX 1500 subscriber since last year. Haven't really tried their support, but i can't complain about the speed(aa of now)...pumapalo pa ng 40mbps kung minsan. Ang sabi ng installer e 2-3 pa lang kaming subscriber sa area.

i do feel their setup(support, billing, etc.) still needs some work. Imho they should invest more in advertising their services as well. Madalas nagugulat ung tao na me Converge pala sa area nila.

**mda** · March 6th, 2018 09:04 AM

Originally Posted by JJB

Converge and PLDT fiber are available in my area. Both have 50mbps plans and converge is cheaper by 400, which is savings for a retained pldt landline. PLDT naman has free 100mbps for 6 months.
Ano kaya mas maganda service and reliability?

Swertehan lang ito sa area on reliability. On service naman, both are not very good.

Just get what you need... landline? PLDT. No need landine, pwede Converge.

**Egan101** · March 6th, 2018 09:57 AM

Originally Posted by Yuesford

Customer service sucks.. thats for sure.

One of our office' dedicated internet lines is sourced by Converge. Their customer service is useless. Last January, when their connection went down, it took them the next day to acknowledge and another day to fix. The service went back up the next day but we had to wait till connectivity went back to normal before we had the line for use by our staff.

I had the account manager come to the office and address our concerns with such poor customer service. He told me that he be contacted in case that happens again.

**JJB** · March 6th, 2018 10:56 PM

Looks like parehong poor support ang converge and pldt. Talked to the pldt guy and said last slot na lang outside the village and 8 posts away. Baka masyadong malayo and marami nakakabit.
Try ko na lang converge at mukhang wala pang subscriber so less ang net traffic

Sent from my iPhone using Tapatalk