BEWARE of UNION MOTORS Otis

**Starex_Gold** · July 26th, 2010 10:40 PM

Nako.. katakot takot na kasinungalingan gagawin nyan bukas sir.

Gagawin nyan lahat ng dahilan para lang makalusot

**dadamchu** · July 26th, 2010 10:56 PM

Originally Posted by Starex_Gold

Nako.. katakot takot na kasinungalingan gagawin nyan bukas sir.

Gagawin nyan lahat ng dahilan para lang makalusot

Update ko yung thread tomorrow. Gigil na gigil na akong puntahan yun mga tao dun!

**t3kk3n** · July 26th, 2010 11:02 PM

*dadamchu
i would recommend that you contact directly the Union Motors Customer relations deparment. File a formal complaint then also try to contact MMPC, ask for customer service or customer relations department so that your complaint can be address directly by the upper management.

**jmpet626** · July 26th, 2010 11:07 PM

Yung mitsubishi na service along edsa balintawak na malapit sa hyundai Union Motors ba yun? Plano ko kasi dun mag pa service ng montero

**desert fox** · July 26th, 2010 11:09 PM

Originally Posted by dadamchu

Update ko yung thread tomorrow. Gigil na gigil na akong puntahan yun mga tao dun!

sa hirap ng buhay ngayon at sa liit ng sweldo, mga trabahador din dumale nun bro, bilisan mo complain at baka makarami pa sila....

**OTEP** · July 26th, 2010 11:10 PM

Our family friend's Pajero has been languishing there for 8 months ++ already allegedly waiting for 'parts' (a glow plug relay I think). Just ask the service department if they actually have plans of repairing Dra. Bauzon's Pajero. Blank stare lang ata ibibigay sayo.

Sheesh...

**batangmahal** · July 26th, 2010 11:33 PM

How bad!

One of the reasons why I seldom leave the premises of the case whenever my car undergoes PMS is so that I could check on my car from time to time. Furthermore, I make it a point to enter the premises where the cars are being serviced, and make as thorough an inspection as possible before leaving their premises.

It was Jimmy also whom I usually contact, and for the last PMS, he likewise directed me to Beth, who acts as his apprentice pending her assignation to the forthcoming Union Roxas Blvd. During this last PMS, I did notice the determination of their service (well, there have been symptoms before of their inadequacies). I specifically requested for a tire rotation to include my spare. I asked both Jimmy and Beth whether this was done, and they both confirmed. But when I inspected my car, this was not done, which was confirmed later on by the service personnel inside. Upon insistence, they finally did the rotation.

It seems to me then that the SA's on the office are only knowledgeable as far as taking down our service requests and the service personnel inside, the mechanics, have a different way of interpreting our requests, thus the discrepancy in the service.

I have also heard before of things being replaced, not just wipers, but others as well. So this is the risk we put ourselves into whenever we bring our cars to the CASA. Nasa daang baluktot pa rin sila. Ipatuwid kaya natin kay P-Noy?!?!?!

**marlowem** · July 27th, 2010 12:46 AM

Originally Posted by jmpet626

Yung mitsubishi na service along edsa balintawak na malapit sa hyundai Union Motors ba yun? Plano ko kasi dun mag pa service ng montero

Otis e sa Paco, Manila. Medyo malayo sa Balintawak hehe

Originally Posted by batangmahal

It seems to me then that the SA's on the office are only knowledgeable as far as taking down our service requests and the service personnel inside, the mechanics, have a different way of interpreting our requests, thus the discrepancy in the service.

I have also heard before of things being replaced, not just wipers, but others as well. So this is the risk we put ourselves into whenever we bring our cars to the CASA. Nasa daang baluktot pa rin sila. Ipatuwid kaya natin kay P-Noy?!?!?!

Had a similar experience at Citimotors Alabang, the SA Peter said that he had the spare tire inflation checked and brought up to pressure as I requested. But when I asked how they had done it without touching the locks because all the keys were still locked up in the glove compartment, his smile vanished, napahiya, tinawag uli 'yung service personnel. I hate it when they lie straight to your face when you've even given them an advance tip!

**dadamchu** · July 27th, 2010 12:24 PM

[SIZE=2]**UPDATE**

Was there this morning around 8am. Saw Ms Beth at once, and greeted me with a smile...

Down to business na ako agad! Told her my concern and she went to see my unit. (Wala kasi parking sa loob kaya sa labas muna ako nag park) Ayun na. Kakausapin daw muna yung nag trabaho. Waited for around 15 mins and ask me to take the car sa holding area. Hindi lang daw nabalik yung wipers ko. Honest mistake daw. Hindi daw kasi ginamit yung akin kasi bagong bago pa daw. test wipers daw yung naka kabit kung ok na yung squeaking sound.

With regards sa odo reading SOP daw i test drive. (well cge i can accept yung explanation na yan)

Sa underwash naman. Sure daw siya na underwash na yun. baka lang daw hindi polido yung gumawa. (I didnt bother to argue dahil mabilis lang naman pa underwash sa iba) Mas concern ako na ibalik na yung dapat sa akin.

Waited sa reception for about 30mins. And me tamang duda na ako... 30 mins na bakit wala pa yung SA. Kung simpleng hindi lang nakabit yung wiper , why take that long??? I remembered na meron nga pala window sa 2nd floor na over looking sa work area... Ayan na nga... nagkakagulo na mga tao sa monty ko. nandun c Beth, mga technicians, pati pit boss ata yun (basta sure ako senior tech yung matanda na yun) Heres the pics taken from my cam phone:

You will noticed here na daming tao sa harap ng monty ko.. Para ano? Kung simpleng naka limutan lang ibalik yung wiper bkt nagkaka gulo pa sila????

isa pa, test wipers???? merong ba noon?

Waited for another 30 mins then came Beth. Ask her why the commotion? sabi ko nakikita ko sila sa window sa 2nd floor...
Told her na mag file ako ng formal complain dahil hindi ko matanggap yung reason nila. Akalain mong umiyak! putsa, nag mukha pa akong mayabang... Well, honestly, I felt sorry for her. Alam ko naman yung mga technician sa loob yung tumitira...

Moral ng story...

WAG KAYO PA SERVICE SA UNION MOTORS OTIS.

BTW, I dont think na nabalik yung wipers ko.... Ewan ko lang kung saan nila kinuha yung "replaced" wipers ko. (I cant be sure though... na praning na kasi ako dahil sa incident na ito) [/SIZE]