An impostor getting handsets at Globe under my account

[cast_no_shadow]

So the photocopy of ID has a picture in it diba? Kilala mo ba yung asa picture?


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[BratPAQ]

Mahirap yan, obviously they have your basic info. Baka mag escalate yan to credit card application.

[vanquish]

Happened to my secretary last year. First time she applied for a globe line, she was informed that there were two lines already in her name and both past due and disconnected. According to her, she never had a globe post paid line.

[sientobente]

After each incident, tumatawag ako sa hotline ng Globe (211) to report. The second time, pina note ko na sa lahat ng account ko with them to call my number first everytime na mag transact sa mga accounts ko.

Problem sa globe, outsourced ang customer service nila sa tech mahindra sa eastwood and some other call centers. So having the confidence that their phone agents will do the right thing isn't there.

[boybi]

So the photocopy of ID has a picture in it diba? Kilala mo ba yung asa picture?


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Di ko kilala yung nasa picture.

[sirkosero]

ipa-blotter mo na... para may document ka na someone is doing an identity theft on you.

it will help you later on kung makakuha na sila ng phone and globe runs after you. will also help kung same info is used to apply fraudulent loans and credit card.

[boybi]

pwede ko ba ipa-blotter dito sa province ko kahit sa manila ginamit yung fake IDs?

[Ry_Tower]

^ Sana may picture/screen grab ka nung tao from their CCTV para mas okay. Pupuwede yan sir.

I suggest you change all your pin/passwords immediately.

Yup, priority ito na dapat gawin. All pin and passwords ha esp. emails and online banking accounts.

[leonleon]

Wow, this is scary and very alarming. Lumalaganap na pala instances ng identity theft dito sa Pinas.

Suggest to report it in writing to Globe and NTC. Have the report duly received and keep a record of that received report for future reference, and/or use.

If Globe cares, they should initiate an investigation into what you reported if only to find out if it is an inside job and give you proper feedback.

[_Cathy_]

Nagviral na sa FB yung post ni boybi. Unless there is another person with exactly the same case with Globe.

[machine.pistol]

May violation si Globe sa Data Protection Law.

[sirkosero]

pwede ko ba ipa-blotter dito sa province ko kahit sa manila ginamit yung fake IDs?

oo. alam ko pwede or execute ka ng notarized affidavit and provide globe a copy

[Ry_Tower]

Problem sa globe, outsourced ang customer service nila sa tech mahindra sa eastwood and some other call centers. So having the confidence that their phone agents will do the right thing isn't there.

Kahit smart naman outsourced din customer service iirc.

[Bin Diesel]

If somebody from Globe or any service provider you transact with leaks out your personal info without your consent pwede ninyo sila idemanda. Personal info are often leaked out sa mga agent na nagpapa-apply ng credit card by phone. Kaya ako laging I'm not interested ang sinasabi sa kanila.

[shadow]

Boybi, I think you have to visit globe center or their main office to file your complaint, sadyain mo na lang dito sa Manila. This is no joke.

[boybi]

Boybi, I think you have to visit globe center or their main office to file your complaint, sadyain mo na lang dito sa Manila. This is no joke.

I was advised by my lawyer friend to write a letter to Globe and send it through registered mail.

Punta din ako sa Globe MOA. Hingi ako ng CCTV copy. Bigay kaya nila?

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Boybi, I think you have to visit globe center or their main office to file your complaint, sadyain mo na lang dito sa Manila. This is no joke.

I was advised by my lawyer friend to write a letter to Globe and send it through registered mail.

Punta din ako sa Globe MOA. Hingi ako ng CCTV copy. Bigay kaya nila?

[vinj]

I was advised by my lawyer friend to write a letter to Globe and send it through registered mail.

Punta din ako sa Globe MOA. Hingi ako ng CCTV copy. Bigay kaya nila?

I think you will need assistance from Globe H.O. to be able to do such.

[Walter]

How many days / weeks of video footage do they retain?

[shadow]

I was advised by my lawyer friend to write a letter to Globe and send it through registered mail.

Punta din ako sa Globe MOA. Hingi ako ng CCTV copy. Bigay kaya nila?

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I was advised by my lawyer friend to write a letter to Globe and send it through registered mail.

Punta din ako sa Globe MOA. Hingi ako ng CCTV copy. Bigay kaya nila?

Try mo pero alam mo Naman yan mga front liners Walang power. Hinde makapal decide yan kahit Siguro yun manager pa ng MOA globe center. Daming escalation gagawin diyan.

Tanga din ng globe eh hinde pa hinuli ng guard nila

[badkuk]

If so then good. Nothing like social media shaming to get them to act on this.