Quote Originally Posted by unmarked View Post
Basta the next time you deal with them on the phone try your best na wag mag init ang ulo mo. It is very hard given your situation. But agents are inclined to give you the absolute bare minimum pag naibuhos mo ang galit sa kanila. Its unfair, but thats just how it is.

In my case, things got moving once I turned into an "irate customer". I was patient for several months and it was only after I got really mad that my issue was resolved This wasn't Lazada btw.