Does a supplier have the right to reject a customer?

[empy]

did i read it right that she still hasn't paid for the 6 truckloads of sand yet? if that's the case then that's all you need to say - i already offered you a discount for the inconvenience...you ALREADY USED the whole truckload without paying for it. we will no longer do business with you unless we can come to a settlement on the unpaid load

otherwise, just respectfully tell them you are terminating the business relationship. you don't have to give a reason. and as long as walang nakapirmang kontrata there's nothing they can sue you for.

i agree with wildthing, the price excuse is weak and she'll see right through that. it also makes you appear dishonest and that's the kiss of death for a businessman

[Elroi]

i agree to the post above..

i'm not a lawyer pero unless meron kayo signed contract/agreement, wala akong alam na pwede nyang ikaso sayo.. di naman kayo hospital na bawal mag-refuse ng patients..

[oldblue]

hindi magdedemanda yan kuripot magbayad nga eh. ignore mo na lang.

[Gumusut_Amige]

anong akala niya sa kanyang sarili, siya ang employer mo! kahit nasa ground pa yang buhangin na yan ay pwedeng sukatin kung talagang gusto niya. huwag mo lang pansinin yan hanggat hindi nagbabayad... dami talagang ugali ng tao na di maintindihan.
sabihan mo rin mga drayber mo na hwag masyadong nagkakape...

[mazdamazda]

what a bunch of BS. as a supplier you can reject POs at your own discretion.

the non-payment of the last delivery can be the reason for such. try also giving her a FINAL INVOICE for the last delivery that clearly indicates the discount for their inconvenience (over the past two deliveries).

[Autobeat]

I would expect, a supplier may reject, if there are grounds, such as non-payment. I know this is so with suppliers with existing payment terms contracts between them and their regular customers. It is usually stated there that future POs may already be rejected if there is a non-payment.

It's not certain kung tuloy silang mag demanda, either way, if they could win over you or not, it's an abala for both you and them if ituloy. I know you've tried already, but try further talks with them as possible to resolve payments for previous delivery, as a requirement for serving their PO. You may also need to give some form of assurance to them that your trucker will now only dump the load out after it is inspected (and D.R. signed?).

Hope things work out.

[BlueBimmer]

before may kilala kami tsinoy din, lagi sa petron namin nag PO ng fuel pero ayaw naman magbayad ng utang, so 1 time we rejected his PO request for fuel, galit na galit haha pahiya daw sya umalis sa station ng walang ni-isang patak na gasolina.

ongpin horsesh!t yang bawal mag reject ng PO.

[van_wilder]

ask her kung ano ang isasampa nya na kaso and what exactly yun batas na nilabag mo... may right ka na tumanggi... sabihin mo tatangapin mo yun order pero taasan mo ang presyo...

asa construction din kami, pero kung ako yun client mo, honestly babayaran kita pero hindi na ako oorder sa iyo, kasi wala rin naman akong assurance dun sa load ng driver mo, so porke't kinakabahan siya may karapatan na siya magdecision kung ibaba na or hindi... what if cancelled order yun bigla, hahakutin ba nya? hangga't hindi nasusukat hindi pwede ibaba... dahil pangalawang beses na nangyari sa kanya yan, pwede talaga niyang hindi bayaran yan... yun una pwedeng accidente, yun pangalawa? kung gusto maraming paraan, kung ayaw maraming dahilan...

although minsan hindi na sinusukat, yun client ang magdedecide nun hindi yun driver or ikaw... kung sa amin hindi na susunod ang SOP or policies, grounds na yun para matanggal sa trabaho or breach of contract sa supplier...

yun driver mo may problem hindi ikaw... kung sa amin yan tanggal yan...

[Altis6453]

Unless you have an existing supply agreement, you won't violate any laws if you reject her order.

[ssaloon]

and kahit may PO, for approval pa rin yan ng management. pano kung putok na credit line niya, i-aapprove mo pa ba PO niya? shempre hinde diba?

[tsupermario]

i agree with sir van wilder's post. also, probly you can tell her (in a nice way) to settle first her past deficiencies before you can make further deliveries. afaik it would be a legit point, even if you do have an agreement. but if you're not worried of losing 1 client then ditch the b*tch.

[ssaloon]

yung isa pang problema ang nakikita ko, kung ayaw mo na silang bentahan, di nila babayaran utang mo. ganon ang business mindset ng ibang mga negosyante eh.

it happened to us na rin before. umabot na sa demandahan.

[creepy]

yup, tagain mo sa presyo para mainis. hehehehe.

ano ikakaso nila sa inyo? hindi naman kayo hospital!

Agree ako dito. Para maghanap na lang sila ng ibang supplier.

[Syuryuken]

you have all the right. hindi naman siguro pina-bid or may kontrata kayo. in your case hindi mo naman sila inagrabyado sila pa uang nanloko sayo. wag kang matakot hindi yan malaking problema. sa business talaga hindi mo maiiwasang makatagpo ng balasubas na kostumer.

buwisitin mo na lang ng buwisitin pag tumawag, titigil din mga yan.

[batang_raon14]

Mga chief, salamat po sa mga reply.

I boldly made a move this morning and conversed with our customer. I said that we'd deliver but at an additional P1500 due to the fact na it's been a year na without increasing our price. Minura pa ako at sinabi na di raw pwedeng taasan ung price dahil umorder sya bago pa magtaas ng price.

Normal ho na walang contract obliging us to deliver so I stressed this out. Sabi nya di raw sapat na rason yun. Kung ayaw daw talaga namin magdeliver sa kanya, idedemanda raw talaga nya kami. I asked her on what grounds and sabi na lang saken "A basta!" So finding out that she doesn't know what she's talking about, I slightly raised my voice na and told her na "Maam, bago po kayo mag-threat na idedemanda niyo kami, tignan niyo po muna kung ano mas malala, ang di namin pagdeliver sa inyo o ang di niyo po pagbayad samen? Kung tutuusin pwede nga po namin kayong idemanda ng estafa eh kaso pinabayaan na lang namin, tapos kayo pa po may lakas ng loob na magdemanda? Parang hindi naman po tama yun maam. Ngayon po kung may balak pa po kayong magdemanda, yun nga lang po eh kung may valid na rason, eh pwede na po akong mauna ngayon at kasuhan na kayo ng estafa. Pero panigurado ayaw niyo rin naman ng abala kaya sana po'y pag-isipan niyo muna."

After stressing out my side, which much has been expressed thanks to your opinions, the customer just said, "Sige, para wala ng maabala di na kita tatawagan. Di bale ng huwag niyo kaming dalhan basta wag na kayo magpaparamdam mga wal*nghiya!"...

The nerve, tapos nun binabaan ako (na naman) ng telephone and yun na. Hopefully, that's the last time I'd ever converse with her.

[BlueBimmer]

wow a real A1 B!tch!

[Horsepower]

hahahha! ayos ka rin batang_raon, kakabilib ka, may "po" ka pa rin kahit asar ka na.

[bajumbo]

Maghahanap na un ng ibang maloloko....

Kc natakot na un alam nya mali nya eh...

Marami ako kilala di nagdedeliver kahit may PO on grounds of non payment of goods previously received.

[batang_raon14]

asa construction din kami, pero kung ako yun client mo, honestly babayaran kita pero hindi na ako oorder sa iyo, kasi wala rin naman akong assurance dun sa load ng driver mo, so porke't kinakabahan siya may karapatan na siya magdecision kung ibaba na or hindi... what if cancelled order yun bigla, hahakutin ba nya? hangga't hindi nasusukat hindi pwede ibaba... dahil pangalawang beses na nangyari sa kanya yan, pwede talaga niyang hindi bayaran yan... yun una pwedeng accidente, yun pangalawa? kung gusto maraming paraan, kung ayaw maraming dahilan...

although minsan hindi na sinusukat, yun client ang magdedecide nun hindi yun driver or ikaw... kung sa amin hindi na susunod ang SOP or policies, grounds na yun para matanggal sa trabaho or breach of contract sa supplier..

Sir oks po sana ito kaso hindi nakarating samen ung complaint from the driver nor from the customer nung unang nangyari. Nabulabog na lang talaga kami nung after ko magpasuweldo eh nagtext samen ung customer na hindi nga raw sya magbabayad kesyo ilang beses na raw nangyari where in fact pangalawa pa lang. Perhaps at fault ang driver at di sinabi samen pero what about sa customer? Hindi niya pinasabi sa driver na sabihin saken at di rin sya nag notify saken mismo regarding the matter. And given the circumstance, considered po ba un na SOP kung di naman sya nag-declare na kailangan gawin yun? Nakakalito naman po ata...

hahahha! ayos ka rin batang_raon, kakabilib ka, may "po" ka pa rin kahit asar ka na.

Nakasanayan na po kasi sir. May mga panahon kasi talaga na ginugulangan ka at para di naman maisip ng nanggugulang na binabastos ko siya sa pagsasagot ko, di ko na lang po tinatanggal ung PO. Ayun po...

[batang_raon14]

Clarify ko lang po iyong post ko sa first one, nagkamali po ako sa pag-type:

wherein we received once her complaint, told the driver, but unfortunately dahil nasindak, ginawa na naman

It should've been wherein we did not receive her complaint, she only told the driver na unfortunately nasindak at ginawa na naman.

Pasensya na po.