Bakit ka badtrip today?

[vinrem]

Flights is delayed for 2 hours [emoji24][emoji24][emoji24]

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[BratPAQ]

Is there something wrong with PLDT 171? Di ako maka create ng repair request, pati sa PLDT app. And unlike dati wala nang customer service na sasagot.

Nag open ako ng repair ticket nung Monday, ngayong Friday closed na ang ticket ng walang resolution. I messaged the Facebook page, even sent an email sa kanila. Wala. I have to go to PLDT pa to Re open the repair request. Laking hassle.

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[monty_GTV]

Flights is delayed for 2 hours [emoji24][emoji24][emoji24]

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bad trip talaga yan

[_Cathy_]

Is there something wrong with PLDT 171? Di ako maka create ng repair request, pati sa PLDT app. And unlike dati wala nang customer service na sasagot.

Nag open ako ng repair ticket nung Monday, ngayong Friday closed na ang ticket ng walang resolution. I messaged the Facebook page, even sent an email sa kanila. Wala. I have to go to PLDT pa to Re open the repair request. Laking hassle.

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Yup. Wala ng makausap na tao.

I was supposed to request for our bill to be deducted of the amount we had no service (2 weeks) That's 50% off our bill, pero puro machine naman sumasagot. Sa FB naman daming complaints na ilang oras daw aabutin sa PLDT office. So I just gave up.

This is what I hate about living in a third world country, wala talagang customer focus mga companies.

[BratPAQ]

Yup. Wala ng makausap na tao.

I was supposed to request for our bill to be deducted of the amount we had no service (2 weeks) That's 50% off our bill, pero puro machine naman sumasagot. Sa FB naman daming complaints na ilang oras daw aabutin sa PLDT office. So I just gave up.

This is what I hate about living in a third world country, wala talagang customer focus mga companies.

Have you tried 171? Meron dun option if you have billing concerns. After entering and verifying the phone number press 2.

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[_Cathy_]

Have you tried 171? Meron dun option if you have billing concerns. After entering and verifying the phone number press 2.

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Yes. Wala talagang tao na sumasagot

[vinrem]

bad trip talaga yan

Yeah, delay na tapos 1 hour pa lumabas mga bagahe, hay....

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[BratPAQ]

Yes. Wala talagang tao na sumasagot

So let me sum it up. Wala na silang customers support, tinanggal maraming subcontractors. Pati sa email walang support din reply.

It seems they are dropping the ball on customer support. It looks like repairs would be a headache from now on. Bad trio Kaka pirma pa lang naman namin ng 3 years lock in period.

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[_Cathy_]

So let me sum it up. Wala na silang customers support, tinanggal maraming subcontractors. Pati sa email walang support din reply.

It seems they are dropping the ball on customer support. It looks like repairs would be a headache from now on. Bad trio Kaka pirma pa lang naman namin ng 3 years lock in period.

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Yup.

That's why I am praying hard that nothing goes wrong with our line because mine took 2 weeks to repair considering na kinapalan ko na mukha ko and asked 2 friends from separate departments to help me. I'm copied sa email kaya alam ko they really did their best to help. Paano pa kaya pag walang kakilala

Yung doctor ng fat lab ko BUWAN before na resolve yung issue

[StockEngine]

Is there something wrong with PLDT 171? Di ako maka create ng repair request, pati sa PLDT app. And unlike dati wala nang customer service na sasagot.

Nag open ako ng repair ticket nung Monday, ngayong Friday closed na ang ticket ng walang resolution. I messaged the Facebook page, even sent an email sa kanila. Wala. I have to go to PLDT pa to Re open the repair request. Laking hassle.

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so many establishments are reporting issues. hmm big name companies get immediate attention.

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[leonleon]

Yup. Wala ng makausap na tao.

I was supposed to request for our bill to be deducted of the amount we had no service (2 weeks) That's 50% off our bill, pero puro machine naman sumasagot. Sa FB naman daming complaints na ilang oras daw aabutin sa PLDT office. So I just gave up.

This is what I hate about living in a third world country, wala talagang customer focus mga companies.

Agree on this.

And with PLDT, if you're lucky to get hold of someone and request for refund, it is subject for approval pa.

In short, you have to call again and see if your request got approved.

And if it's still pending you have to call a third, fourth or fifth time, until magsawa ka na.

As if you have nothing better to do than to keep caling them.

[BratPAQ]

Yup.

That's why I am praying hard that nothing goes wrong with our line because mine took 2 weeks to repair considering na kinapalan ko na mukha ko and asked 2 friends from separate departments to help me. I'm copied sa email kaya alam ko they really did their best to help. Paano pa kaya pag walang kakilala

Yung doctor ng fat lab ko BUWAN before na resolve yung issue

Went to PLDT sa Mall kanina. Ganun pala dapat para walang waiting. Opening pa lang ng mall nandun na kami. 2nd customer kagad kami.

Sabi ng staff hindi naman daw na close ang ticker ko. Ganun daw talaga yun hindi na mapa follow up sa 171. I asked pano ang follow up. Pupunta daw ulit sa PLDT shop At matagalan daw talaga resolution ngayon. And they also told us na pede naman ibawas daw sa bill, yun nga lang pupunta ka ulit sa PLDT pagka resolve nung repair. And yup the lady confirmed na wala na nga tao sa 171.

I hope they resolve this customer support soon. Kung hindi baka lumipat kami sa Globe.
DOLE to PLDT: Stop layoffs, start regularizing over 7, workers

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[baludoy]

^konektado ba iyang problem ng pldt sa customer service nila doon sa contractualization row bro?

Napansin ko nga pati iyong internet connection namin intermittent lately.

do what you gotta do so you can do what you wanna do

[BratPAQ]

^konektado ba iyang problem ng pldt sa customer service nila doon sa contractualization row bro?

Napansin ko nga pati iyong internet connection namin intermittent lately.

do what you gotta do so you can do what you wanna do

Yes,Yung mga call center nila kasi contractual, kaya wala nang tao sa 171, pati mga subcontractor nila contractual lang din.

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[uls]

had problem with pldt fiber

called 171 says i have to hold for 30 minutes wtf

mas madali pa pumunta sa pldt espana kesa mag hintay sa phone

[_Cathy_]

Went to PLDT sa Mall kanina. Ganun pala dapat para walang waiting. Opening pa lang ng mall nandun na kami. 2nd customer kagad kami.

Sabi ng staff hindi naman daw na close ang ticker ko. Ganun daw talaga yun hindi na mapa follow up sa 171. I asked pano ang follow up. Pupunta daw ulit sa PLDT shop At matagalan daw talaga resolution ngayon. And they also told us na pede naman ibawas daw sa bill, yun nga lang pupunta ka ulit sa PLDT pagka resolve nung repair. And yup the lady confirmed na wala na nga tao sa 171.

I hope they resolve this customer support soon. Kung hindi baka lumipat kami sa Globe.
DOLE to PLDT: Stop layoffs, start regularizing over 7, workers

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Swerte mo. Unfortunately, I am incapable of waking up early in the morning. Yung nearest PLDT office sa bahay namin, sobrang daming tao, kasi I have an FB friend who posted that it took him several hours in line and just gave up and went home.

Does PLDT plan to keep up with this level of "service"? Magaalisan talaga subscribers nila. Wala na sila balak mag hire ng call center agents at technicians? Siguro ako I will just retain our landline and worst case scenario switch to Converge. I've been hearing a lot of positive feedback on Converge kasi.

[chronicle]

Nagmamatigas si mvp. Technically, wala ata sa capex nila ang maghire nang tao by bulk ngayong taon. Kaso nabigla sila sa decision nang dole.

I have a feeling, bibitawan ito ni salim if this goes on.

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[_Cathy_]

Nagmamatigas si mvp. Technically, wala ata sa capex nila ang maghire nang tao by bulk ngayong taon. Kaso nabigla sila sa decision nang dole.

I have a feeling, bibitawan ito ni salim if this goes on.

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I'm surprised nga hindi pa masyado marami complaints sa PLDT considering it's taking them weeks and months to resolve issues

[StockEngine]

I'm surprised nga hindi pa masyado marami complaints sa PLDT considering it's taking them weeks and months to resolve issues

can you start the fb trend on pldt? [emoji28]

#pldtsaanangcustomerservice

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[chronicle]

I'm surprised nga hindi pa masyado marami complaints sa PLDT considering it's taking them weeks and months to resolve issues

Maybe because they got tired and jumped ship already instead of waiting.

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