With this of kind of abuse of course you can legally tell her to leave and hang up. Whether or not you get in trouble from your employer is really up to the employer. I have put up with my fair share of rude and abusive customers and I usually would respond with something along the lines of "You can take your business elsewhere" I was never a believer of any business is good business. If people don't respect me or my place of employment, then they can go somewhere else.

As you can hear the Reps. politely answer that abusive woman....for me, thats not a business anymore you are unable to help and talk when frantically acting worst than you'll ever know, she's totally out of this world.

With the 13 grand she just mention, I believe she doesnt a money in the bank. Period....bet a dollar on it.