
Originally Posted by
Archerfish
If I may suggest, you can try to invite the service manager or technical manager together with the lead technician for a lunch. There, you can raise your concerns without interruption. The sales staff is there and they might be concerned with your predicament, and that is good to know. However, they don't have the technical knowledge that is required to troubleshoot your car.
We all know that it is their duty to exert all the effort and exploit all possibilities to address your concerns. There is no need for us, as customers, to "bribe" them to do their job. It is just that, it is much easier to communicate with them when I have a good relationship to those guys.
As I've said last time, those guys from Honda were hesitant to accompany me to drive from Guiguinto to Dau but eventually they relented to my request. There were occasions that they will balance the tires and align it for free! With those guys from Mazda, they were kind enough to help me save on my insurance claim. They repaired the misaligned fender aside from the replacement of the rim and tire.
So, who knows? They might give in to your request to check your car in your garage so as to hear first hand the squealing sound.
Let us know what happens next.