All New Isuzu MU-X // Alterra Next Generation

[minicarph]

ok yan pag natamaan ng bala di ka ma out of control

[Caracter]

ok yan pag natamaan ng bala di ka ma out of control

Designed to be tough when SRS airbag fails to deploy para hindi made-deform manibela...Steering whell Restraint System iwas basag ulo at windshield Hehehe...joke lang.

[jut703]

Ooh, looks like Isuzu's would get caught up in a mess if this goes viral.

Our new MUX has factory detective brakes and this is how Isuzu deals with it.

April 10, 2018-- My Birthday
I got into a car accident using my 3.5 month old Blue Power Isuzu MU-X due to faulty, factory defective brakes. I was driving along M. Villarica Road when the MU-X lost its brakes and hit another car-- a Toyota Hilux.

Upon visual inspection of my vehicle by our driver-mechanic, we noticed that the brakes did not work properly. If not for our driver-mechanic who checked the brakes of my car before continuing my drive, I would have driven straight to NLEX without reliable brakes. As our driver would call it, lusot ang brakes. After measuring, it resulted to the brake pedal being less than 2 inches away from the flooring. The brakes are sinking and has no strong traction.

Thankfully, no one was harmed. I did not bump into a tricycle who would’ve gotten injured, or a pedestrian crossing the street. The location of the incident, M. Villarica Road, is a road full of big trailer trucks and trucks with long and heavy load such as steel or aluminum billets. Thankfully, I did not crash into one of those trucks or any pedestrian that would have gotten us in a worse accident.

Immediately, we called our dealer, Isuzu Greenhills regarding the concern. I wrote a formal letter of complaint, had it notarized, and personally handed this on April 11. He and his team ensured us that they will look into this matter seriously and will send a service crew who will assess the vehicle to find out what may have caused this.

April 13, 2017
The Isuzu Team arrived, namely Angelo Peria and Gilbert Ebalan.

They inspected the vehicle and asked permission to do a test drive. We agreed and they test drove it at around 30-40kph for several times. After the said test drive, they simply said that the brakes are working and everything is okay. In order to assure us that the brakes are working, we asked them to do a test drive along NLEX at 80-100kph. However, they declined and insist that Isuzu Philippines the only one authorized to do it or we do the test drive instead. They even told us “If confident po kayo idrive nyo, pero kung alanganin, wag.”

If they can drive the MU-X at 30-40kph and say the car is perfectly okay, then why can't they say the same driving it at 80-100kph in NLEX? I drive this car every day to work via NLEX. If they are saying everything is working well, then surely they would have the confidence to do a test drive again. But no, they do not have confidence that this car is working 100% well that is why we are requesting for them to tell us the truth that brakes are not simply “okay.”

Again, they informed us that only Isuzu Philippines can conduct the test drive. Because of this, we asked Angelo and Gilbert why they did a test drive in the first place. Furthermore, we also asked for documents that show what parts they check, what they measured, or simply what tests they conducted. Unfortunately, they could not provide any. Through Mr. Angelo, we got in contact with Mylene Soriano, a Customer Relations Specialist, thinking she can help us with the situation. But to our surprise, she was very rude, unaccommodating, and even cut the call. Yes, “binabaan kami ng phone.” She said, “Whether you like it or not, aalis na ang mga tao naming.” Then, she abruptly ended the call. She also stopped picking up afterwards.

Is this really how Izuzu Customer Relations treat its clients? Next, we also got to talk to Ian, another Customer Relations Specialist, who even threatened to bring the police because we're holding their people. We said, sure, go ahead. So the police can document this meeting and see that we are not holding their people. We even provided the Izuzu crew with some snacks and drinks.

We believe Isuzu is a big corporation with complete and accurate protocols. Therefore, it is unbelievable for us to have two Isuzu service crew, Angelo and Gilbert, inspect our vehicle without showing any form of documentation. We wanted to ensure that they will report their findings to Isuzu Philippines accurately even if they do not have any papers. Thus, we asked them what they would report to Isuzu Philippines. Angelo and Gilbert said that they will report that the brakes are working and are effective. This is exactly what we fear—for these two Isuzu Commonwealth crew to report that everything is working fine without the proper data and documentation of the vehicle test that they have conducted last April 13, 2018.

We cannot stop expressing our disappointment from Isuzu, a big car company whom we trusted with our safety and in fact, our lives. We only acquired this car last Jan. 2018 believing this is a car that would provide me a safe drive to and from our office in Marilao, where I drive through NLEX every day. Unfortunately, it got me into an accident due to faulty brakes.
So if anyone of you is considering buying an Isuzu MU-X or any Isuzu car for that matter, I suggest thinking twice because one, your safety may be at risk and two, this is how Isuzu addresses their customers.

The matter remains unsolved today. I got in contact with Isuzu Philippines but they would only pass my concern to Commonwealth and vice versa. No one has taken action to inspect the vehicle again. It has been 13 days and it left me with no choice to share this with everyone.

Friends, please help me share and prevent the same accident from happening to anyone. With this, I hope this reaches Isuzu so they may finally take action.

It only has 150+ likes right now but let's see if it'll make the rounds on social media, and more importantly, how Isuzu PH would address the issue.

Sent from my SM-G935F using Tapatalk

[mda]

Saw this din. May video of the brake pedal being too soft while the car is running. Something really wrong based on that.

[StockEngine]

brake master internals arent good anymore. complain nila sa DTI thats a safety concern.

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[mda]

brake master internals arent good anymore. complain nila sa DTI thats a safety concern.

ASSUMING the unit is faulty, who is liable for the repair of the Hilux?

Saw the shot of the odometer, parang 2,500+ kilometers palang

[StockEngine]

ASSUMING the unit is faulty, who is liable for the repair of the Hilux?

Saw the shot of the odometer, parang 2,500+ kilometers palang

insurance dapat for fender-bender. fault is from the isuzu driver.

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[makelovenotwar]

Fellow MU-X LSA-MT owners anong engine meron kayo 4JK1-TC or 4JK1- TC (HI)?

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Sakin 2.5 LS-A AT.
"4JK1-TC" lang yung nakalagay dun sa hood.

[Rob@143]

Thanks much sir!

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[Caracter]

insurance dapat for fender-bender. fault is from the isuzu driver.

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That's correct!
Fault is from Isuzu driver's late braking on wet road verified from the dashcam. Medyo mabilis daw ang patakbo at naka full stop naman yung Hilux kaya it's too late when the brakes were applied at naging cause ng accident.
So we don't have to worry about faulty brakes on our blue power mu-X but we must always drive safely and defensively. Marami pa rin kasi ang unaware ng behavior ng brake pedal at handling ng vehicle pag nag-activate ang ABS kaya madalas napapag-bintangan na may problema ang brake system.
Nakakapag-panic kasi when first time mo ma-experience na mag activate ang ABS feeling mo talaga hindi 100% yung efficiency ng brakes kaya mabuti siguro na kapag may area to safely test yung ABS ng cars nyo i-try nyo para ma-experience at maging aware na it is there as a safety feature.

[mda]

Fault is from Isuzu driver's late braking on wet road verified from the dashcam. Medyo mabilis daw ang patakbo at naka full stop naman yung Hilux kaya it's too late when the brakes were applied at naging cause ng accident.
So we don't have to worry about faulty brakes on our blue power mu-X but we must always drive safely and defensively.

If you checked the other video sir, with the engine running, there was almost no pedal pressure from the brakes. Looks like a defect to me.

If it were mere driver error, I would easily call it out as such (like MS SUAs, which I think is not true/no evidence to prove its existence). In this case, mukhang may evidence (or at the very least, a combination of both a defect and maybe driver error).

[Ry_Tower]

Saan links for video?

[maxpedition]

If you checked the other video sir, with the engine running, there was almost no pedal pressure from the brakes. Looks like a defect to me.

If it were mere driver error, I would easily call it out as such (like MS SUAs, which I think is not true/no evidence to prove its existence). In this case, mukhang may evidence (or at the very least, a combination of both a defect and maybe driver error).

Have it check by your dealer immediately hindi biro yan and dont mind yung iba dyan they will just blame the driver [emoji106]

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[mda]

Saan links for video?

Video

Will look for the other one, pero this is the more telling one. Looks like the brake pedal gets mashed to the floor with very very little pressure.

[ikloyputograpi]

saan video link ng dashcam vid?
probably taken down kasi mabilis ung takbo?

[reddik2017]

Video

Will look for the other one, pero this is the more telling one. Looks like the brake pedal gets mashed to the floor with very very little pressure.

Pambihira,alarming ito ah. Based on the vid,kailangan pang i-bomba ang brake para medyo kumagat...parang nalusot eh.

Isuzu phils should look at this incident seriously,otherwise it will affect the decision of "undecided" suv buyers and cross out the mux in their short list.

This may be an "isolated" incident but the fact that it happened, then there's no assurance it won't happen again...to someone else's isuzu...God forbid. Safe driving mga ka isuzu and ka mu-x!

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[mda]

Pambihira,alarming ito ah. Based on the vid,kailangan pang i-bomba ang brake para medyo kumagat...parang nalusot eh.

Isuzu phils should look at this incident seriously,otherwise it will affect the decision of "undecided" suv buyers and cross out the mux in their short list.

This may be an "isolated" incident but the fact that it happened, then there's no assurance it won't happen again...to someone else's isuzu...God forbid. Safe driving mga ka isuzu and ka mu-x!

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Yep. Everyone shouting DRIVER ERROR probably hasn't seen that vid.

Di ako MUX basher or blindly pro any other PPV pero as a motorist, the brakes pedal resistance (or lack thereof) just look wrong.

[minicarph]

baka kelangan lang i-bleed ang brake fluid nyan. baka napasokan ng hangin o may hangin.
kasi nakapark na sa video, lumulusot pa din eh.

kung ok yan preno habang naka-park dun matakot kasi walang way to determine if driver error or car error.

eto kitang-kita, defective.

[mda]

baka kelangan lang i-bleed ang brake fluid nyan. baka napasokan ng hangin o may hangin.
kasi nakapark na sa video, lumulusot pa din eh.

kung ok yan preno habang naka-park dun matakot kasi walang way to determine if driver error or car error.

eto kitang-kita, defective.

Mukhang ganun na nga. Probably something fixable. Issue probably blown out of proportion (as is normal with social media) pero it shouldn't happen to a new vehicle.

Edit: One thing IS for sure though. Bulok talaga customer service ng Isuzu hehe

[Caracter]

Video

Will look for the other one, pero this is the more telling one. Looks like the brake pedal gets mashed to the floor with very very little pressure.

Hindi lang dapat ganyan ang damage kung nawalan ka ng preno at the very least durog grille and headlights at abot hanggang radiator and turbo intercooler ang damage. On the positive side ganyan pala katibay ang mu-X in the event of frontal colliion dahil sa faulty brakes then pwede pa ma-drive pauwi. Mas marami pa lalo bibili ng mu-X kapag ganyan